Service Representative Customer
Resume:
Jessica L. Lewis
Glenside, PA *9038
(Cellular) 267-***-****
(E-mail:)
************@*****.***
SUMMARY OF QUALIFICATIONS:
Skilled and dedicated professional with experience in coordinating, planning, and daily support of operational and administrative functions. Well versed in word processing applications with spreadsheet data analysis and database management. CORE CONCEPTS:
Extensive knowledge and use of Microsoft Word, Excel, Access and PowerPoint.Critical thinkers under pressure without giving in to frustration and handled multiple tasks simultaneously without requiring close super PowerPoint. Excellent time management skills with proven ability to prioritize projects and initiate follow through with meticulous attention to detail against strict deadlines.
Superior interpersonal, organizational and client service skills. PROFESSIONAL EXPERIENCE:
Ferrandino and Son-Account Manger
September 2022- December 2022
Ferrandino & Son
Audubon, PA
Posted: October 27, 2022
Full-Time
Ferrandino & Son, Inc.
As an Account Manager some of my essential Functions were as follows. Handling complex customer inquiries - taking accountability for delivering solutions . Troubleshooting issues with clients for immediate resolution - problem solving is business critical. Proficiently meeting the demands of multiple external and internal clients - opportunity to interact with all levels of management. Providing timely and effective follow through - organization and communication are essential.
Coordinate projects with vendors and contractors from start to completion. Effectively manage Client(s) service requests and accounts both via the phone and through email by communicating with our vendors through the work order process to assure they have checked into the site, completed the work, and checked out of the site. Creating and submitting service proposals via Clients' respective applications. Responding to customer concerns and requests in a timely efficient manner via telephone call and email. Responsible for maintaining all notes via the Work Order Platform for manager follow up. Ensuring that service providers are following processes and returning all required documentation for trade/work performed. Routinely check-in with service providers to confirm that contract standards are being maintained.Responsible for escalating all matters not within the Account Manager guidelines to a Manager. Providing thorough updates internally/externally as requested. Working with a team to coordinate on shared documents and group projects. Tyndale
October 2021- September 2022
Tyndale, an industry leader in flame resistant (FR) clothing within the utilities and oil + gas industries,as a customer service representative my responsibilities were entering phone orders quickly and accurately. Ensuring that the employees DLD, shipping address, part numbers, logos and order type were correct. Checking customer allowance balances and verifying the information is correct. Troubleshoot allowance problems and escalate to the Customer Service Manager when necessary. Handling catalog requests and sending them to the appropriate person. Processing Rush and Same Day order requests. Answering inquiries regarding delivery dates, backordered items and tracking customer shipments if necessary. Assisting customers in selecting appropriate merchandise. Transferring calls to the appropriate department as required, or contact other departments to obtain information to questions you cannot answer. Clearly communicate issues that you cannot solve to the Customer Service Manager in a timely manner. Working with team members well and communicating with them effectively.
Perform other duties and projects as assigned;
Budge Industries
April 2019-March 2020
Jenkintown, PA
Answered all calls from customers regarding any concerns they may have. Duties also included handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems
.State Farm Insurance Company
February 2018- March 2019
Glenside Pa
Communicate any problems, concerns to Supervisory Staff Refer Customer Complaints to Supervisor for quality control. Communicate respectfully & politely with potential Clients at all times working directly with our senior sales team to call prospects and schedule appointments, follow up on inquiries, send out marketing packages and assist in maintaining the integrity of our database. Michaels
October 2016- February 2018
Abington Pa 19001
Responsible for the supervision of a team of cashiers, providing training, hiring, monitoring, and assistance with operational issues, proactively visiting registers, providing direction and support to Cashiers and Baggers, and ensuring excellent customer service. Assumed the duties of Manager in his absence.Greet customers and respond to their queries professionally. Performed daily duties assigned by Manager in accurate and timely manner. Delegate daily workload to hourly employees and ensure full floor coverage. Ensure that shelves are stacked properly with fresh merchandise. Placed advertising and discount displays in specific store places.Ensure that all merchandise is properly labeled and price tagged. Respond to customer concerns and complaints promptly. Maintain the store clean, safe and organized. Handle cash registers according to cash management policies. Perform inventory management to avoid overstock.Took merchandise that has arrived, unpack merchandise from the warehouse, check for damage or mislabeling, and get it where it needs to be. Often, stock clerks use handheld tracking scanners to make sure the right items are in the right place, and update inventory records.
Rally House
May 2016-October 2016
Willow Grove, Pa 19001
Duties included carrying out standard duties such as setting employee schedules, customer service, and restocking merchandise, placing product orders and maintaining a clean and organized retail space. Also unlock the doors, inspect the property, deactivate the overnight security system and turn on any indoor or outdoor lights. Also ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. Handling operational procedures, assisting cashiers, providing customer service, supervising cleaning staff, setting alarms, and keeping the entry area clean and organized. Sports Authority
October 2015-May 2016
Abington, Pa 19001
As Head Cashier my responsibilities were to supervise a team of cashiers, providing training, hiring, monitoring, and assistance with operational issues. My position was primarily mobile, proactively visiting registers, providing direction and support to Cashiers and Baggers, and ensuring excellent customer service.Other duties included assigning tasks, scheduling shifts, collecting cash, and reconciling cash with receipts. Friends of John Prezel, Frankford Office September 2007- November 2008 Philadelphia, PA 19136
Political Campaign Volunteer Coordinator:
Worked under the direction of the campaign manager to develop a strategy to ensure that the political candidate was elected. Arranged weekly campaign training sessions for senior staff to develop new marketing plans. Worked with campaign staff to see that relevant campaign information was mailed to member groups through senior staff and other volunteers. Worked with numerous computer programs, such as Word, Excel and PowerPoint on a daily basis. Researched various constituent issues to help identify key campaign agenda to better help candidates develop his platform.
Daily administrative needs consisted with filing, typing word processing documents, dictation and working with specific campaign computer programs. Worked extensively with various spreadsheet databases and database management programs. Abington Parks and Recreation June 2003- August 2005 Jenkintown, PA 19046
Front Desk Worker:
Responsible for providing a friendly customer service oriented atmosphere. Assisted customers upon entering and exiting the facility with any concerns or questions regarding poll activities. Interacted and communicated with the public and other employees in a courteous and professional manner in person and on the telephone. Operated a computer with facility management software and a cash drawer Answered a multi-line telephone with voicemail, obtains and delivers phone messages. Assisted in registration for programs and activities at the assigned center, makes reservations, and maintains bookkeeping records.
Macy’s, Willow Grove Park Mall November 2005- February 2006 Willow Grove, PA 19090
Customer Service Representative:
Adapted & worked effectively within my department to encourage sales growth through up-selling and volume sales.
Greeted customers and assisted with product selection by having extensive knowledge of the products sold.
Assisted in maintaining proper inventory levels were met by direction given by Assistant Store Manager. Handled financial transactions such as opening new store credit card accounts and applying payments to existing customer accounts. Achieved personal monthly sales goals through direct sales and internet usage.
Mandees Stores Inc., Northeast Tower 2006 - 2007
Philadelphia, PA 19124
Customer Service Sales Representative:
Adapted & worked effectively within my department to encourage sales growth through up-selling and volume sales.
Greeted customers and assisted with product selection by having extensive knowledge of the products sold.
Assisted in maintaining proper inventory levels were met by direction given by Assistant Store Manager. Handled financial transactions such as opening new store credit card accounts and applying payments to existing customer accounts. Achieved personal monthly sales goals through direct sales and internet usage.
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