Center Agent Service Rep

Nkrumah Cummings

** ***** ******

Freeport NY.***20

Phone: 516-***-****

Email: *******@*****.***

Qualified Branch Sales Manager with exceptional customer service and sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive sales effectiveness

Skills:

Excellent verbal and written communication skills.

Goal oriented/team player.

Able to handle inbound call at a high volume.

Proficient in MS Office. Loan generation. Marketing skills. Relationship

Education:

2002-2004. Chubb Institute and Technology.

Diploma.

Network Engineering and Data Communications.

1998-2001. Long Island University (CW Post)

Bachelor Degree.

Computer Science & Information Technology. (Major)

Business Management. (Minor)

1996-1998. Nassau Community College. (Uniondale NY)

Associates Degree.

Liberal arts and Science.

Work Experience:

2015/ current. GNC CAPITAL LLC, New York. NY.

Branch Manager.

Training and developing account manager in the process of loan generation.

Developed prospects for new loans through weekly cold calling.

Delivered polished sales presentations in order to motivate and highlight product and service quality.

Consulted with representatives of regulatory agencies to complete accurate fillings and uphold strict compliance.

Maintained friendly and professional customer interactions.

Maintained confidentiality of bank records and clients information to prevent mishandling of data and potential breaches.

2012-2015. IMPERIAL ADVANCE, New York NY.

Account manager.

Responsible for making 500 outbound cold calls in the attempt to generate cash advance loans.

Maintained constant communication with potential customers.

Collect important customer’s information to be qualify for specific loan programs.

Sorted customer information in preparation for underwriting approval process.

Presented customer with underwriters’ decision on loan approval and transition to the funding process.

2008-2011. MCI Call Center, Hunt valley Baltimore MD

Customer Service Rep

Cold calling new customers to sell them long distance, local, and local toll telephone calling plans.

Answered average of 350 calls, emails and fax combine per day.

Help existing customer with any related issues and rehash into updated if there were not on the most current calling plans.

Motivate agents with morning quotes and review previous day’s production.

Drives sales production by introducing daily monitory contest.

Set daily goals and expectations.

2004-2009. 1800 Flowers Seasonal. Call Center Agent. (Remote)

Achieved high satisfaction rating through proactive on-call resolutions of customer issues.

Assisted customers by answering product related questions, responding to their inquiries and processing the sales.

Promote available product and services to customer during sales related calls.

Delivered exceptional customer service to every customer by leveraging my knowledge of the existing products available to them.

Created a positive welcoming experience at the end of each sale.

References will be available upon request.

Contact this candidate