Service Rep Support Specialist
Resume:
Martina Vergalito
Wilkes-Barre, PA 18702
***********@*****.***
Objective
I am a hardworking, result oriented individual with previous customer service & warehouse experience. I am seeking to be part of a team & ready to take on a new challenge. I prefer to be close to home or remote.
Core Strengths
Honest, dependable, sharp problem solver, goal oriented, organized & willing to learn
Employment
Dec 2018-present SECTV Wilkes Barre PA 18702
Tricia Shaver, CSR supervisor, 570-***-****
Customer Service Rep
Take payments over the phone
Diagnose equipment problems
Set up service calls for repair
Set up installs and change of service
Upload documents to computer
Submit consent forms for ACP to FCC
Monitor ACP participants
Feb 2016-Dec 2018 RFM Services, East Stroudsburg PA 18301
Fred McIlvenny, owner, 570-***-****
Customer Service Rep for SECTV
Take payments over the phone
Diagnose equipment problems
Set up service calls for repair
Set up new service and changes in service
Upload documents to computer
Submit ACP consent forms to FCC
Monitor ACP program participants
Jan 2008-Feb 2016, Luzerne Optical Laboratories, Ltd, Wilkes-Barre, PA
Customer Support Specialist & Expediter
Expedite order adjustments & corrections
Work with all department heads to efficiently expedite orders
Communicate status of orders calmly & professionally to clients
Explain intelligently any delays to client, including any error solution necessary
March 2003-Jan 2008, Bob Evans Farms Restaurant, Wilkes-Barre, PA
Hospitality Coordinator
Certified Hospitality Trainer
Retail Coordinator
Greet & Seat Guests Creating a Family Friendly Environment
Cash Control & Ticket Auditor
Dec 1997-Dec 2001 Reliance Vitamin, Edison, NJ
Order Flow Supervisor
Ensure Accuracy & Enforce Adherence to Standard Operating Procedures
Initiate & Enforce Various Performance Goals with Bonus Incentives
Ensure Timely Flow of Orders by Coordinating with Various Dept. Heads
Cross Train Personnel to Preform Diverse Tasks to Meet Daily Goals
References
Ann Marie Fisher
190 S Main Street
Hanover Twp, PA 18706
Georgette Wolfe
20 Kidder Street
Wilkes-Barre, PA 18702
Mike McCrea
12 Bengar Place
Scranton, PA 18505
Rinaldo Ercolani
21 Kidder Street
Wilkes-Barre, PA 18702
Contact this candidate