Business office Manager

COSHA BEAL

**** *********** ** * *******, TN ****6 l 901-***-**** l ************@*****.***

HARD-WORKING AND TECHNICALLY SKILLED PROFESSIONAL known for accuracy, attention to detail, HIPPA compliance, excellent customer service and project management which spans over a 10-year period. Proficient in MS Office Suite, Medical Billing and Coding, Paymentech, Propertyware and a multitude of other database systems. PROFESSIONAL EXPERIENCE

• Veritas Healthcare Group, Glenmary at Evergreen, Memphis, TN Business Office Manager/Human Resources Assistant/Coordinator 2021 - present

• Assist with managing Accounts Receivable which includes processing resident move-ins, move-outs, resident billings, status changes, post payments, bank deposits and rate changes in module

• Assist with managing Accounts Payable which includes invoice entry, processing payments, expense reimbursements, credit card charges, maintain vendor files, and 1099

• Assist with processing payroll, timesheet corrections, onboard all new employees into system, background checks, I-9s, assemble and maintain personnel files, manage unemployment claims and workers compensation claims

• Maintains both hard and digital copies of resident's files

• Handles all hiring processes to include posting vacancies to orientation of new employees, drug screening for new hires

• Process new hires, terminations, and employee status changes as well as setting up new employee

• orientation.

• Process checks through check scanner system.

• Reconcile months ins and out

• Filing, scanning, faxing and processing and handle documents

• Imports invoices into accounts payable management software, including those received via mail, email, and direct imports

• Codes invoices to proper cost center(s)

• Communicates with managers and other invoice approvers to ensure invoices are approved before payment deadline

• Prepares payment batches and obtains approval signatures

• Researches past invoices, missed payments, etc., communicating with vendors as needed

• Tracks online purchases that exclude sales tax for reporting purposes

• Ensures W-9s are completed/updated for required vendors; checks all 1099s for correct tax ID number

• Completes credit applications for new vendors

• Assists in monthly closings

• Saves accounts payable reports and maintains all accounts payable files

• Manages credit card payments and accounts

Housekeeping Supervisor/ Front Desk Receptionist

2020 - 2021

• Managed staff performance daily

• Trained all housekeepers

• Ordered all supplies

• Handled all complaints

• Meet and greet customers in a professional manner

• Operate switchboard telephone system

• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold

• Take thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave

• Provide basic information to callers who have general inquires

• Assist with filing duties and sorting mail

• Scheduling appointments as well as canceling appointments ServiceMaster, Memphis, TN 2016 – 2020

Housekeeping

• Trained housekeepers on cleaning and maintenance tasks

• Checked common areas including stairways and lounge areas for cleanliness

• Scheduled shifts and arranged for replacement in case of absence

• Ordered all cleaning supplies

Federal Express, Memphis, TN (Part-time) 2012 – 2015 Customer Service Supervisor

• Worked with the pilots to ensure their safety and cleanliness within the cock pit

• Trained staff on the delicate process of handling everything in the cock pit

• Loaded package daily that has to be locked in place on the planes Express Scripts, Memphis, TN 2011 – 2012

Receptionist

• Submitted prescription requests from customers to the proper department to prevent re-occuring issues and recommended improvements in the process and procedures

• Managed service concerns received from customers and promptly responded to the customer inquiries to identify and resolve issues

• Answered calls and directed them to the right department and greeted visitors HD Supply, Memphis, TN 2011 – 2012

Supervisor

• Verified all electronically transmitted data, using VOS system for CBI, and uploaded status report for customers

• Maintained inventory and supplies by receiving, storing and delivering items

• Supervised staff

EDUCATION

NATIONAL COLLEGE, Memphis, TN

Health Information Management

Associates Degree

July 2018

COSHA BEAL RÉSUMÉ L PAGE TWO

REMINGTON COLLEGE, Memphis, TN

Medical Billing & Coding Diploma

February 2012

MELROSE HIGH SCHOOL, Memphis, TN

May 2010

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