Front Desk Customer Service
Resume:
Charla Stiger
Digital Customer Acquisition Intern
Tulsa, Oklahoma 74132
***************@*****.***
SKILLS
Verbal and Written Communication, Organizational Skills, Analytical Abilities, Technical Skills, Data Management, Multitask, Attention to Detail, Introduction to Computer Programming and Cybersecurity, Time Management Abilities, Proficient using Computer Software, Customer Service support, Medical Billing and Coding, Claim Processing, Medical Terminology
EXPERIENCE
Experis, Tulsa, Okla., Hiring Event Host
04/22 & 07/22
● Greet applicants in a friendly manner.
● Guide quests to each hiring event room.
● Assist applicants with questions and offer support during hiring interview.
BC Forward, Tulsa, Okla. Customer Service Advisor
10/21 - 02/22
● Provide information about Everest Funeral Concierge Service
● Shape Customer Experience and Satisfaction
● Escalate Immediate Need/Death Calls to Supervisor
● Create Workflow Cases
● Build Rapport and Establish the Human connection
● Solve Problems within constraints of Company Policy
● Utilized several components of service solutions and technologies Robert Half, Tulsa, Okla. Document Specialist/Front Desk Concierge 03/21 - 05/21
● Utilize storage software for electronic filing
● Review all documents for accuracy and compliance
● Utilized MS Access and Database System to manage documentation
● Gather project and input documents, reports, and electronic files into database system
● Front Desk Concierge
● Greet quest and answer questions
● Answer phone
● Provide Assistant to residents as needed
● Document meal time
EDUCATION
Rogers State College, Claremore, Okla. Associate of Arts and Sciences 1987
Colorado Technical University, Colorado Springs, Co. Bachelor of Science, Cybersecurity Engineering
08/22 - present
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