Service Representative Administrative Assistant
Resume:
WANDA HOLMON
Phone: 252-***-****
Email: *************@*****.***
Summary
Energetic and flexible Administrative Assistant/Support Specialist with proven organizational skills. Excellent communication and people skills with vast strategic planning capabilities. Proficient in problem-solving and working in a fast-paced environment. Dedicated professional with over twenty-five years of customer service experience seeking a position in Operational Support services.
Employment History
Administrative Assistant
09/2022 - 03/2023
The Bridge Consulting Group, Henderson, NC
Attend business meetings and trainings, taking detailed notes
Email, scan and make calls on behalf of the CEO to customers and employees
Schedule and prepare for meetings and training, making copies, making training folders and set up refreshments
Check references for employment and assisted with interviews, asking candidate questions and clarifying job descriptions
Act as the point of contact between management and internal/external clients, screen and direct phone calls and distribute correspondence
Handle requests and queries appropriately, manage and schedule meetings and appointments
Customer Service Associate Representative
01/2022 - 09/2022
Cigna Accredo (Alorica), Corpus Christi, TX
Provide excellent customer service to customers by responding to inquiries, complaints, and requests in a timely manner
Communicate with customers over the phone or email to resolve their questions or concerns
Maintains and updates customer information as necessary in multiple systems
Resolve and de-escalate issues, escalating calls when necessary
Reach out to providers to schedule appointments for patients
Customer Service Representative
08/2021 - 12/2021
Aerotek (Covance), Cary, NC
Serve as the primary point of contact to facilitate operational and reimbursement support.
Work with medical insurance companies to determine if patients are eligible for their treatment
Made approximately 50-75 outbound calls daily to insurance providers
Request products and track shipments with our partner distributors.
Educate patients on their available products and options for insurance
Customer Care Representative (CCR)
09/2020 - 08/2021
Versatrim, Henderson, NC
Answer approximately 50-100 inbound calls daily to check on order status and place orders
Assist with placing orders for floor trimmings in specialized systems
Process credit card payments for customer orders, update customer demographics and create new accounts
Assist with resolving issues for customer’s, lost orders, incorrect payments, tracking orders
Reimbursement Specialist
11/2019 - 08/2021
Aerotek (Trialcard), Cary, NC
Responsible for handling day-to-day activities within reimbursement services (benefits investigation, prior authorizations and appeals support)
Complete medical and/or pharmacy benefit investigations, identify and facilitate submission of required documentation for payer/plan review for prior authorization, step edit identification and appeals according to program standard operating procedures.
Responsible for determining coverage availability and coordinate the financial aspects of healthcare services to ensure patients have access to prescribed therapy
Contact Center Specialist
05/2017 - 10/2019
RealPage, Greenville, SC
Provide excellent customer service in the business of enhancing the rental experience for seniors
Manage approximately 100 inbound calls daily from customers seeking assisted living facilities for Alzheimer and dementia seniors
Assist customer with scheduling visits with assisted living facilities to find the best fit for themselves or a loved one.
Process credit application to determine customer’s ability to meet facility expenses
Customer Service Representative
10/2006 - 04/2017
Affiliated Computer Service, Henderson, NC
Provide excellent customer service by handling complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Manage large amounts of incoming calls
Conducted follow-up to pharmacy on rejected claims to ensure resolution
Assist pharmacist, technicians, brokers, plan sponsors, provider and members in problem-solving related to plan benefits
Facilitated and inputted critical overrides for medications for refill to soon, vacation, lost, stolen and damaged medications
Education History
Business Administration
2 Year at College or a Technical or Vocational School
University of Phoenix, Phoenix, AZ
Ashford University, San Diego, CA
General High School Curriculum
High School Diploma
Cumberland High School, Cumberland, VA
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