WANDA HOLMON

Phone: 252-***-****

Email: adw2u1@r.postjobfree.com

Summary

Energetic and flexible Administrative Assistant/Support Specialist with proven organizational skills. Excellent communication and people skills with vast strategic planning capabilities. Proficient in problem-solving and working in a fast-paced environment. Dedicated professional with over twenty-five years of customer service experience seeking a position in Operational Support services.

Employment History

Administrative Assistant

09/2022 - 03/2023

The Bridge Consulting Group, Henderson, NC

Attend business meetings and trainings, taking detailed notes

Email, scan and make calls on behalf of the CEO to customers and employees

Schedule and prepare for meetings and training, making copies, making training folders and set up refreshments

Check references for employment and assisted with interviews, asking candidate questions and clarifying job descriptions

Act as the point of contact between management and internal/external clients, screen and direct phone calls and distribute correspondence

Handle requests and queries appropriately, manage and schedule meetings and appointments

Customer Service Associate Representative

01/2022 - 09/2022

Cigna Accredo (Alorica), Corpus Christi, TX

Provide excellent customer service to customers by responding to inquiries, complaints, and requests in a timely manner

Communicate with customers over the phone or email to resolve their questions or concerns

Maintains and updates customer information as necessary in multiple systems

Resolve and de-escalate issues, escalating calls when necessary

Reach out to providers to schedule appointments for patients

Customer Service Representative

08/2021 - 12/2021

Aerotek (Covance), Cary, NC

Serve as the primary point of contact to facilitate operational and reimbursement support.

Work with medical insurance companies to determine if patients are eligible for their treatment

Made approximately 50-75 outbound calls daily to insurance providers

Request products and track shipments with our partner distributors.

Educate patients on their available products and options for insurance

Customer Care Representative (CCR)

09/2020 - 08/2021

Versatrim, Henderson, NC

Answer approximately 50-100 inbound calls daily to check on order status and place orders

Assist with placing orders for floor trimmings in specialized systems

Process credit card payments for customer orders, update customer demographics and create new accounts

Assist with resolving issues for customer’s, lost orders, incorrect payments, tracking orders

Reimbursement Specialist

11/2019 - 08/2021

Aerotek (Trialcard), Cary, NC

Responsible for handling day-to-day activities within reimbursement services (benefits investigation, prior authorizations and appeals support)

Complete medical and/or pharmacy benefit investigations, identify and facilitate submission of required documentation for payer/plan review for prior authorization, step edit identification and appeals according to program standard operating procedures.

Responsible for determining coverage availability and coordinate the financial aspects of healthcare services to ensure patients have access to prescribed therapy

Contact Center Specialist

05/2017 - 10/2019

RealPage, Greenville, SC

Provide excellent customer service in the business of enhancing the rental experience for seniors

Manage approximately 100 inbound calls daily from customers seeking assisted living facilities for Alzheimer and dementia seniors

Assist customer with scheduling visits with assisted living facilities to find the best fit for themselves or a loved one.

Process credit application to determine customer’s ability to meet facility expenses

Customer Service Representative

10/2006 - 04/2017

Affiliated Computer Service, Henderson, NC

Provide excellent customer service by handling complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Manage large amounts of incoming calls

Conducted follow-up to pharmacy on rejected claims to ensure resolution

Assist pharmacist, technicians, brokers, plan sponsors, provider and members in problem-solving related to plan benefits

Facilitated and inputted critical overrides for medications for refill to soon, vacation, lost, stolen and damaged medications

Education History

Business Administration

2 Year at College or a Technical or Vocational School

University of Phoenix, Phoenix, AZ

Ashford University, San Diego, CA

General High School Curriculum

High School Diploma

Cumberland High School, Cumberland, VA

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