Customer Service and support Representative
Resume:
Teresa Fitzgerald
Palm Harbor, FL 34683
********.*******@*****.***
Summary
Customer service professional. Excellent communication, organizational and interpersonal skills. Fast learner. Highly skilled multitasker. Ability to work comfortably at multiple organizational levels. Dependable and detail oriented. Knowledgeable and proactive. High energy and integrity. Self-Motivated. Committed and focused. Empathetic and easy to talk to. Works well both alone and with others. Works well under pressure.
I am confident that the skills I have developed in previous roles and positions will transfer over into success in this position within your company. I am eager to combine my set of valuable competencies with my enthusiasm for the career field to quickly become an asset to your team. Skills
Communication
• Writes clearly and concisely
• Speaks effectively
• Listens attentively
• Openly expresses ideas at the appropriate time
• Leads group discussions
• Provides feedback
• Confidently speaks in public
• Gathers appropriate information
Organizational skills
• High degree of detail orientation
• Exemplary planning and organizational skills
• Problem solver who can generate well thought out workable solutions and resolve complaints easily
• Punctual
• Coordinates tasks
• Meets deadlines
• Multitasks
• Sets and meets goals consistently
• Manages projects effectively
• Plans and arranges activities
Interpersonal skills
• Responsible
• Dependable
• Easily adaptable
• Goal driven leader
• Emotional intelligence
• Patient
• Supportive
• Flexible
• Positive
• Motivates others
• Shares credit
• Cooperative
• Understands feelings and empathizes
• Self-confident
• Self-motivated
• Works well with others
• Active listener
Management skills
• Leads groups
• Able to build trusting relationships with both colleagues and customers alike
• Delegates responsibility
• Directs others
• Takes initiative
• Enforces policies
• Implements decisions
Technical Skills
• MS Office- WORD, Excel, PowerPoint
• Adobe Photoshop-certified
• Adobe Dreamweaver-certified
• JavaScript-Certified
• HTML
• CSS
• SEO
• Google Meets
• Zoom
Work Experience
LA Fitness
Clearwater, Florida
01/2005-03/2007
Front Desk Manager and Key holder
• Ensured that front desk and kids club were functioning according to policy and procedure
• Managed and controlled all front desk binders according to policy and procedure
• Managed daily activity log as well as all logs associated in other department(concessions, personal training, memberships, kids club)
• Ensured front desk staff correctly entered information into member service log
• Directed and controlled all gym walk throughs with potential clients
• Problem solving member issues, complaints
• Regular communication with GM for region regarding ways to improve front end operations
• Oversaw “lost and found” items and their storage
• Responsible for making periodic cash deposits to avoid too much cash in registers
• Inspected cash drawer counts and completed after shift/closing reports
• Ensured daily cash deposits made on time
• Maintained a record of all guests and members coming in to facility
• Assisted in maintaining the gym throughout the day
• Administered payments made by members and guests
• Conducted tours of the facility to visitors to answer questions and promote membership Palm Harbor Tanning Salon
Palm Harbor, Florida
05/2007-06/2008
Store Manager and Key Holder
• Provided friendly professional efficient and courteous customer service to clients during their tanning experience
• Provided above and beyond customer service to satisfy every client by developing a rapport with them in a comfortable environment to uncover and access their specific needs and wants to ensure they receive a tanning experience specifically tailored to their individual needs and wants.
• Cleaned and disinfected tanning booths and beds after each use and made sure salon was clean and well maintained at all times sustaining a “hospital clean” environment
• Opening and closing the salon
• Basic accounting, including managing salon receipts and expenses, maintaining books and depositing daily revenue.
• Managing inventory and ordering supplies as needed
• Maintaining positive relationships with the community(eg. clients, businesses, vendors)
• Assisting with advertising
• Training new staff
• Scheduling staff, providing employee feedback
• Delegating responsibilities
Florida Bartenders Agency
Tampa, Florida
08/2008-10/2009
Office Administration, Recruiting, Marketing and Promotions
• Found both temporary and permanent employment contracts on behalf of an individual in addition to finding employees on behalf of businesses.
• Contacted individuals who applied for a position to conduct prescreening, administrative tasks such as filing employee paperwork and administering aptitude tests.
• Used strong communication and decision-making skills to interact with a variety of individuals to determine who is the right fit for a particular position/venue before making hiring recommendations and decisions.
• Maintained close business relationships with clear and open communication on a regular basis with multiple club/bar/restaurant owners/GMs to continue to manage and meet their expectations, needs and requirements for me to successfully source them with customized fit suitable candidates.
• Was available after hours for business meetings at current clients(employer end) business establishment to see environment, have discussions of what’s working, what’s not, changing needs, etc.
• For potential/new clients these meetings were more to show me the establishment, the clientele, discuss their wants and what their perfect fit would be so I can cater to those needs successfully.
• Continued to develop new business relationships to add to existing network.
• Maintained and kept updated employee and employer records
• Trained new office staff
Education
Pinellas Technical College
September 2010- May 2012
-Web Design Graduate
St. Petersburg College
June 2003-2005
-General Studies
Dunedin High School
1999-2003
-High School Diploma
Volunteer Experience
• Active Toastmasters club member from 2010-2012
• May 2022- Collaborated with Army Leadership to plan and coordinate a companywide family gathering to foster unit cohesion and espirt de corps(fellowship).
• December 2022- Collaborated with leadership, was given a budget and planned, organized and executed Battalion-wide Christmas Party from start to finish. o -Was presented token of appreciation for hard work and dedication into the planning and operations for the Christmas party.
• Volunteer work with my church…I help set up the alter and chapel for Mass on Sundays. I coordinate hosting hospitality from week to week and am a Eucharistic Minister.
• Sewed memorial pillows for children of fallen soldiers from personal uniforms.
• During Covid, I designed and sewed hundreds of custom designed sensory friendly masks to donate to members of the community.
• Assists other special needs parents navigate resources and care and provide support in all aspects of care from Education to Medical
• Member of PTO from 2018-2023
• Member of Catholic Women’s Ministry of the Chapel
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