Service Representative Data Entry
Resume:
CAREER OBJECTIVE
Energetic Customer Service Representative with 8+ years of experience resolving complex customer inquiries, passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement, I have experience in Epic, fusion and CRM and also a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success, Proven ability to establish rapport with clients and exceed sales quotas . Reliable and driven, with strong time management.
******.********@*****.*** Queens, New York 11692
EXPERIENCE
Customer Support Specialist
JUL 2022 - PRESENT Nesco Resources LLC, Melville, NY
•Responded to telephone inquiries and complaints following standard operating procedures.
•Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•Processed orders and detailed transaction information to customers.
•Handled customer complaints and inquiries in a courteous and efficient manner.
•Processed orders, returns, and exchanges in an accurate and efficient manner.
•Assisted with training and mentoring new team members.
•Developed strong customer relationships and loyalty through effective communication.
•Updated and maintained database with accurate customer information and timely data entry.
•Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
•Logged details of customer service calls in computer system following correct protocols.
•Met daily customer service quotas with a focus on quality.
•Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Customer Service Representative
FEB 2019 - JUN 2022 Divine Elevation LLC, Houston, US
•Answers and directs 50_60 outbound and inbound phone calls per day
•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
•Provided primary customer support to internal and external customers
•Offered advice and assistance to customers, paying attention to special needs or wants
•Processed customer adjustments to maintain financial accounts
•Recommended products to customers, thoroughly explaining details
•Clarified customer issues and determined root cause of problems to resolve product or service complaints.
•Responded to telephone inquiries and complaints following standard operating procedures.
•Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
•Handled customer complaints and inquiries in a courteous and efficient manner.
•Remained open to feedback from supervisor and peers to build and improve skills set.
•Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
•Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•Updated and maintained database with accurate customer information and timely data entry.
Sales Representative
DEC 2017 - FEB 2019 Partners In Care Inc, Brooklyn, NY
•Met with existing customers and prospects to discuss business needs and recommend optimal solutions
•Developed and delivered engaging sales presentations to convey product benefits
•Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
•Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
•Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
•Exceeded goals for new accounts in single sales cycle
•Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations
•Organized sales paperwork, presented proposals and finalized contracts
•Increased sales by offering advice on purchases and promoting additional products
•Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Human Resources Assistant
MAR 2015 - DEC 2017 AITV, Lagos, US
•Filed paperwork, sorted and delivered mail and maintained office organization
•Administered compensation, benefits and performance management systems at direction of supervisor
•Answered and redirected incoming phone calls for office
•Organized new employee orientation schedules for new hires
• Coordinated itineraries and scheduled appointments for human resources staff.
• Tracked various statistics and kept detailed records to support human resources department.
• Assisted with recruitment and interview processes to develop pipeline of candidates for employment. Boosted employee morale by fostering positive working environment through effective leadership and teamwork.
• Packaged new hire packets and materials for distribution to newly hired employees. Processed, verified and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
• Obtained and verified information used to screen and evaluated them.
• Examined employee files to answer inquiries and provided information for personnel actions. Administered and scored applicant and employee aptitude, personality and interest assessment instruments.
• Compiled and prepared reports and documents pertained to personnel activities.
• Prepared badges, passes and identification cards and performed other security-related duties.
• Maintained and updated employee records to support accuracy and compliance.
EDUCATION
University Of LAGOS Computer Science 2013
Federal college of Technology Akoka Yaba Lagos Nigeria..Computer Education 2009
SKILLS
• Strategic sales knowledge
• Sales expertise
• Report preparation
• Creative problem solving
• Professional telephone demeanor
• Receiving support
• Multi-line phone talent
• Service standard compliance
• Recordkeeping strengths
• Customer Response
• Microsoft Word
• Customer Relationship Management
• Customer Relations
• Microsoft Excel
• Account Management
• Hardware and Software Configuration
• Customer Service
• Call Control
• Quality Assurance Controls
• Epic
• Fusion
• CRM
REFERENCES
References available upon request
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