Relationship Manager,Business Analyst, Social Media Manager
Resume:
AUDU
BLESSING
*********@*****.***
OBJECTIVE
I am an industrious, self-
motivated, and very articulate
Social Sciences professional. I am
proactive and efficient and always
go above and beyond to achieve
excellent results for my
employer. An achiever with
excellent administrative,
customer service, management,
and business analytical skills and
experience. Dedicated Customer
Service Representative motivated
to improve service satisfaction
and contribute to overall
company success. Well-
developed communicator versed
in solutions. Exceptional
analytical, organizational, and
communication skills in support
of internal office efficiency and
customer service or engagement
objectives.
SKILLS.
• Microsoft Office tools
EXPERIENCE
CUSTOMER RELATIONS MANAGER/ BUSINESS
ANALYST/SOCIAL MEDIA MANAGER-SUEZELECTRIC
LIMITED
OCTOBER 2020 - TILL DAT E
• Content Creation and Development/Graphic design.
• Resolving issues and troubleshooting technical problems.
• Assisted customers with alteration appointments, special order requests and arranging merchandise pick-ups at alternative locations.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.
• Providing proactive customer outreach.
• Building brand awareness by engaging relevant influencer.
• Collecting and analyzing customer feedback.
• Handling the office social media pages (Facebook, Instagram, Twitter).
• Helped Supervised the marketing team.
CUSTOMER SERVICE REP/ADMINISTRATIVE OFFICER/
SOCIAL MEDIA MANAGER-SUEZ GAS NIGERIA LIMITED(NYSC) OCTOBER 2019-TILL DATE
EDUCATION
• First School Leaving Certificate
Christ Ambassador Primary School Sabon Tasha, Kaduna 2000 -2005
• Senior Secondary School Certificate
Faith Academy Secondary School Sabon Tasha, Kaduna. 2011
• Diploma in Mass Communication
Kogi State University Anyigba, Kogi State
2014
• BSc. Mass Communication
Kogi State University Anyigba, Kogi State
2019
• Collaborated with the field agents to provide quality control for customer service, production and output across operations.
• Content Creation and Development/Graphic design.
• Assisted customers with questions and concerns.
• Providing proactive customer outreach.
• Handling the office social media pages (Facebook, Instagram, Twitter).
• Answered customer telephone calls promptly to improve on- hold wait times.
• Schedule for staff appraisal and provide guidelines.
• Update internal databases relating to staff functions and information.
• Assisted customers with alteration appointments, special order requests and arranging merchandise pick-ups at alternative locations. 1
2
including Excel, Word,
Power.
• Excellent communication
skills.
• Ability to interact with a
diverse range of people.
• Dynamic and thrives in
challenging situations.
• Interpersonal skills.
Computer literate (MS Office
Packages).
• Entrepreneurial skill.
• Good communication and
problem solving skills.
• Good logical reasoning and
analytical skills.
• Analytical skills
• Interpersonal skills
• Computer literate
• Received inbound calls from customers, providing information regarding services or products.
• Organized weekly sales reports for sales department to track product success.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns. CASHIER AND PR OFFICER-STUDIO SEVEN
APRIL 2019 - JUNE 2019
• Educated customers on promotions to enhance sales.
• Worked with customer service to resolve issues.
• Consistently met sales goals by highlighting target
• merchandise with strategic promotional approaches.
• Ensured immaculately tidy working areas throughout shifts for optimized cleanliness standards.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Answered questions about store policies and concerns to support positive customer experiences.
• Reviewed weekly sales circulars and monitored price changes.
• Processed all transactions efficiently and timely.
• Maintained organized and clean customer areas by completing daily recovery checklists.
• Answered customer questions, provided store information and escorted to desired store areas.
• Provided professional and courteous service at all times.
• Provided high level of service by helping customers find specific pictures.
• Accepted cash, cheque, credit and debit payments accurately and efficiently.
• Cleaned and straightened work area.
• Performed in-depth research to answer more complex questions.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.
3
and progression.
• Aired News report and also edited news report.
SECRETARY -JB VENTURES
January 2015 - July 2015
• Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
• Addressed customer issues to ensure swift and successful resolution.
• Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
• Improved productivity initiatives, coordinating itinerary and scheduling appointments.
• Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
• Automated office operations, managed client correspondence and tracked records.
SECRETARY -BULL WORTH LIMITED
2015
• Generated shipment invoices, prepared packages and set up courier deliveries for customers.
• Received incoming customers and provided friendly, knowledgeable assistance.
• Managed clerical needs of company employees, including copying, faxing and file management.
• Turned dictation into complete letters, memoranda and emails.
• Implemented marketing strategies which resulted in 12% growth of customer base.
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Carried out day-day-day duties accurately and efficiently.
• Assisted in the management of complaint responses.
• Handled telephone and in-person patient queries, escalating to the Medical Secretaries for action as required.
• Went out to cover news report.
• Researched and updated all required materials needed for NTA.
• Handled the day-to-day running of News such as panorama, hard news, news, business news, ensuring high levels of productivity
• Carried out day-day-day Reporting duties accurately and efficiently
APRIL 2018 - JUNE 2018
NEWS REPORTER-NIGERIA TELEVISION
AUTHORITY(SIWES)
4
STRENGHT
• Good Team Player
• Target and result oriented
• Problem solving
• Purposeful, dedicated and determined
• Creative and innovative
AWARD CERTIFICATION
• Basic First Aid Certificate -Nigeria Red Cross Society
• Customer Service Masterclass–Certificate of participation
(Milestone)
• Fundamentals of Human Resource – Alison Certificate
• National Youth Service Corps (NYSC)
• Master course in Human Resource - Udemy Certificate PERSONAL DETAILS
• Date of birth: 28th May, 1995
• Sex: Female
• Marital Status: Single
• State of Origin: Kogi State
• Nationality: Nigeria
HOBBIES
• Travelling
• Studying
• Reading Novels
• Games
REFEREES
Will be provided upon request
Contact this candidate