Shuttle Driver Manager

KENT COTTON

**-*** ******* **** ********, Hawaii 96701

Phone: 808-***-**** Email: **********@*****.***

https://www.linkedin.com/in/kent-k-c-cotton/

HIGHLIGHTS OF QUALIFICATIONS

A highly skilled leader with over many years of experience in the travel and tourism industry. Held management roles in transportation, account management, tour operations, sales, and marketing.

Lead and supervise teams of over 50 people and responsible for recruitment, training, and staff development.

Excellent community and client relationship skills with the ability to deal effectively with fostering long-term affiliation and connection.

Able to provide and elicit information in a variety of settings.

EDUCATION

Hawaii Pacific University Honolulu, Hawaii

Bachelor of Science, Business Administration (TIM)

SPECIALTIES

Customer Service and Information, Sales & Marketing, Client Relationships, Account Management, Intake & Life Skills Training. Communication response with Mitigation between Landlords, Federal, State, and Private & Nonprofit Agencies.

PROFESSIONAL EXPERIENCE

Steadfast Housing Development Corp – Case Manager/Housing Placement Specialist Aug 2021 – Present

Honolulu, Hawaii

Provides face-to-face direct services to consumers based on their acuity level, as appropriate, such as intake assessment, service plans, and support services.

Develop and manage client documents, and facilitate communication between client, landlord, and case management. Evaluate the progress of clients through daily documentation with progress notes. Day-to-day mitigation, response, and recovery from issues between clients, landlords, and case managers.

Identify and provide emergency crisis services as necessary; responds according to accepted crisis intervention methods and techniques, and coordinate other services as appropriate.

Life skills training services such as money management, budget/shopping, health and safety, interpersonal skills, and social communication skills.

Referral and linkage to services such as entitlements, financial literacy, educational and occupational opportunities, crisis management, mental health services, and psycho-social rehabilitation.

Freimigio Inc – Pua Olona Sales Representative Feb 2021 – Aug 2022

Honolulu, Hawaii

Part-time Sales Representative for quality CBD products by attending functions like the swap meet and farmer markets, setting up booths, and answering questions about CBD products.

Unemployed due to COVID 19 Apr 2020 – Jan 2021

E Noa Corporation - Tour & Shuttle Driver Jan 2019 – Mar 2020

Honolulu, Hawaii

Senior driver (CDL)/escort delivering top-notch tours through oral presentations of historical facts, answering all questions in a professional manner, and keeping the true nature of historical facts.

Royal Hawaiian Limousine - Account Executive/Tour & Shuttle Driver May 2018 – Dec 2019

Honolulu, Hawaii

Senior driver (CDL)/escort providing a fully recited tour. Monthly travel desk visits to promote our company tours.

Presentations of chronological facts and answer all questions in a qualified and entertaining way.

Hawaii Turtle Tours – Operations Manager Jan 2013 – Apr 2018

Honolulu, Hawaii

Responsible, committed, and accountable for the day-to-day monitoring and review of operations through mitigation, response, and recovery.

Submitted reports & recommendations relative to personnel, training, and equipment evaluation and maintenance.

Conducted hands-on training for over 100 employees, both in the classroom and the field, utilizing technical data and current operation and safety inspection procedures. Ensure compliance with Standard Operations Procedures.

Responsible for planning, development, implementation, conducting surveys, and evaluation of customer information relevant to a multimodal service.

E Noa Corporation - Senior Account Services Manager/Tour & Shuttle Driver Manager Jun 2000 – Dec 2012

Honolulu, Hawaii

Management roles include Transportation Development, Sales & Marketing, Tour & Shuttle Driver Manager, and Senior Account Services Manager of E Noa Tours, Mililani Trolley, and the University of Hawaii at Manoa Shuttle.

Developed, designed, and implemented the final evaluation of training programs and curriculum. Always prepared for real-time system failures and the safety & security of passengers and equipment.

Responsible to produce collateral, brochures, publications, and other e-commerce promotional material.

Conducted yearly research, and viability analysis of potential new tours. Reviewed ridership, itinerary options, permitting regulations, and other logistical considerations.

SKILLS

-MS Office software – Word, Excel, PowerPoint, and OneNote

-Real-Time and GPS tracking systems

-FareHarbor Booking system

-Commercial Driver’s License (CDL Type-C)

-NextStep – For behavioral and mental health communities

PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST

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