Customer Service Associate

KENDRICK CHIZER

Tomball, TX *****

****************@*****.*** / 346-***-****

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Work Planning and Prioritization

Performance Tracking and Evaluation

Problem Resolution

Teamwork and Collaboration

Training and Development

Goal Setting

Scheduling and Coordinating

Staff Training

Hiring and Training

EXPERIENCE

Assistant Manager / Papa John's Pizza - South Houston, TX 05/2020 - 04/2023

Communicated with customers to answer questions.

Followed instructions to properly arrange merchandise items.

Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Completed inventory audits to identify losses and project demand.

Janitorial Supervisor / Brighton senior living - Tomball, TX 05/2016 - 02/2020

Trained staff to follow team standards and use efficient techniques.

Checked quality of work regularly through inspections and official assessments.

Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.

Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.

Checked inventory for required supplies and made lists for needed cleaning products.

Sanitized and cleaned sinks, mirrors, toilets and showers.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Monitored supply levels and requested new items to maintain completing daily cleaning tasks.

Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.

Delegated work to staff, setting priorities and goals.

Swept and damp-mopped private stairways and hallways.

Collaborated with multiple departments to maximize workflow and efficiency.

Communicated with maintenance team on damages to repair.

Recruited and hired workers, in addition to supervising and monitoring daily performance.

Managed team of employees, daily progress reports and overall project planning.

Monitored cleanliness of lobby, swimming pool and other common areas.

Steward / Lakewood yacht club - Seabrook, TX 10/2012 - 03/2016

Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.

Maintained clean and well-organized kitchen areas to promote efficiency.

Disinfected kitchen surfaces, equipment and tools using cleaner to sanitize.

Unboxed, stored and organized incoming kitchen supplies with every delivery.

Swept, mopped and [Task] dining areas to provide diners with clean and germ-free surfaces.

Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.

Restocked main kitchen areas with items from shelves, coolers and freezers.

Backed up kitchen team members during heavy work periods to maximize team coverage.

Maintained clean and orderly appearance throughout kitchen and dining area.

Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Cashier / Sam's Club - Houston, TX 12/2007 - 01/2012

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information.

Delivered high level of customer service to patrons using active listening and engagement skills.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Worked closely with front-end staff to assist customers.

Trained new team members in cash register operation, stock procedures and customer services.

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Learned roles of other departments to provide coverage and keep store operational.

Helped with purchases and signed customers up for rewards program.

Verified customer age requirement for alcohol or tobacco purchases.

Customer Service Associate / Bed Bath & Beyond - Houston, TX 06/1999 - 05/2007

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Addressed inquiries, resolved customer issues and managed customer relations.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Upheld quality control policies and procedures to increase customer satisfaction.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Dishwasher / Willies Ice House - Tomball, TX 02/2004 - 01/2007

Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.

Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.

Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.

Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.

Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.

Maintained assigned areas to keep organized and clean by mopping floor.

Replaced clean utensils in storage bins for easy access.

Restocked main kitchen areas with items from shelves, coolers and freezers.

Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.

Swept and mopped floors at end of shift to comply with sanitary regulations.

Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.

Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.

Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.

Transported clean dishes and supplies from kitchen to front of house staff for opening shift.

Cashier / Eckerd Drugs - Houston, TX 04/2000 - 08/2005

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information.

Collected payments and provided accurate change.

Delivered high level of customer service to patrons using active listening and engagement skills.

EDUCATION AND TRAINING

Shielded Arc Welder Certification : Tig Welding 09/2022

Tulsa Welding School - Houston, TX

High School Diploma 05/2000

Alief Hastings High School - Houston, TX

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