Customer Service Professional
Resume:
************@*****.***
Lakeland, FL 33813
KALEY
HALE
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Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.
Cheerful server always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 4years of experience in a family resturaunt setting.
Upbeat with outstanding coordination and memorization skills. PROFESSIONAL SUMMARY
Eastern Florida State College
Cocoa, FL
Taking CORE Classes
SKILLS
• Team building
• Organization
• First Aid/CPR
• Customer service
• Problem resolution
• Operational improvement
EDUCATION
AT&T customer service(inbound)
Mansfield, Ohio. 03/2009-05/2011
Staffing specialist at Spherion
09/2011-09/2012
Texas Roadhouse - Server/Waitress
Palm Bay, Florida • 03/2019 - 06/2020
Texas Roadhouse - Server/Waitress Trainer
Lakeland, FL • 09/2015 - 03/2019
Lone palm- 08/2020- current
WORK HISTORY
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
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Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
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Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
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Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
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Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
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Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
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Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
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Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
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• Greeted and maintained relationships with regular customers. Checked identification to enforce age regulations for alcoholic beverages.
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Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
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Checked identification to enforce age regulations for alcoholic beverages.
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• Prepared beverages and filled food orders for customers.
• Greeted and maintained relationships with regular customers.
• Replenished food items and other supplies, which included paper Boots N Buckles - Bartender
Lakeland, FL • 06/2014 - 12/2015
products and canned goods to keep pantry well-stocked during busy periods.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
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Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
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Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
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Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
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Kept alcoholic beverages well-stocked and organized to meet expected demands.
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Developed new signature cocktails to support bar marketing brand and increase profits.
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Upsold menu items to customers, driving up per sale revenues and maximizing profits.
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Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
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Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
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Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
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Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
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Assisted servers with specialty drinks orders by preparing on-demand items without delay.
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