Customer Service House Manager

LYNESE WILEY

**** * **** ***** ***, Victoria, Texas, 77901, US • *************@*****.***

Dear Hiring Manager,

My diverse experience, coupled with my personality, should thoroughly explain my excitement about this position. I have worked on complex algorithms in an official capacity for interests ranging from management, customer service, to television production. Having done so, l've concluded that my job, my skill. my discipline, is simple; problem solving. Problems are easily solved with computation, however, these problems, I prefer to look at as challenges because they typically involve one severely dynamic variable, people. Thus, I believe challenges are best championed by teams. Consistently coordinating strengths with a clear vision and willingness to learn has served me as a recipe for success regardless of the business operation. I have a track record of learning, analyzing, organizing, and executing efficiently. I look forward to meeting with you in the very near future about joining your team in this role and doing great things together! Process improvement

Problem resolution

Supervision

Communications

Team management

Customer service

Team management

Operational improvement

GED - 2001

Brooklyn Adult Learning Center - NY

Manger - April, 2018 to February, 2021

Lowe's Home Improvement - Victoria, TX

Customer Service - July, 2012 to September, 2016

We love tv - New York, NY

Help customers with their general problems.

Checked customer prices and processed sales by scanning barcodes. Provide support and assistance to customers who have problems with the service. Help customers with their problems.

Helped customers sign up for store loyalty programs and explained the benefits in detail. Provide customers with information about their charges. Deal with customer complaints about products or issues with supermarket items. Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager. Take phone calls from customers and respond to them. Talked to customers about [Product or Service], outlined restrictions, and educated them on policies. Provide customer service and communicate with suppliers and merchandisers Professional Summary

Skills

Education

Work History

House Manager - May, 2003 to September, 2011

The Public Theater - New York, NY

Coordinated and managed the performance of [Type] and [Type] employees in order to increase customer satisfaction, operational efficiency, and profit margins.

Improved staffing during peak periods by creating employee schedules and monitoring call-outs. Handled client correspondence and kept track of records to keep the office running smoothly. Maintained a professional demeanor by remaining calm when dealing with unhappy or angry customers. Strengthened existing customer relationships through extensive communication and tried-and-true marketing strategies. Keep an eye on the theater's and lobby's overall safety and upkeep.

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