Remote Customer Service Representative

Shameca Carmen

South Carolina, United States

662-***-****

adw2o6@r.postjobfree.com

Skills

Skilled in problem solving to quickly assess current state and formulate recommendations. Demonstrate an ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner. Dedicated work area established that is separated from other living areas and provides information privacy. Ability to keep all company sensitive documents secure. Oral and written communication expertise. Typing speed of 30 wpm. Reading and interpreting documents. Strong multi-tasking. Critical thinking and problem solving. Applying understanding to carry out instruction furnished in written, oral, or diagram form. Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom. Familiarity working with two computer monitors. Strong knowledge of computer hardware and software. Maintaining strict adherence to scheduled tasks. Staying connected in a remote environment using multiple communications channels simultaneously. Utilizing a database system including how to update fields. 4+ years customer service experience .

Experience

January 2022 - April 2023

Sutherland Globals, Georgia - Insurance Customer Service Representative (unlicensed)

●Provide support to one of the largest insurance providers in the U.S. for military servicemen and their families with entry level auto and property policies

●Interact with customers, clients, insurance carriers and internal sources to provide coverage, billing or policy modification

●Provide coverage, rates, billing information, and policy recommendations where necessary

●Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed

February 2021 - January 2022

AMS, Alabama - Medical Billing Representative

●Assist with determining coverage and access options available for a specific medication or procedure

●Collect and analyze information and resources related to local, regional or national payer coverage or claim submission process

●Clearly articulate complex reimbursement and billing information to HCPs, their office staff and/or patients to ensure understanding of coverage benefit and financial responsibility

December 2019 - February 2021

Irmo, Kentucky - Customer Care/Tech Support

●Troubleshooting a variety of devices including phones, tablets and gaming consoles

●Setting up and configuring new computer networks (including email and file transfers), printers, routers, scanners and PCs

●Organizing security software settings; diagnosing and removing viruses and malware

●Updating/repairing operating system issues, including conflicts with drivers; organizing files and folder; defragmenting hard drives

Education

August 1997 - May 2001

Yazoo City High School, Mississippi - Diploma

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