Customer Service General Manager
Resume:
Steven McCown
General Manager
Austin, TX
************@*****.***
Work Experience:
KITCHEN MANAGER:
EUREKA- AUSTIN, TX
December 2021- present
Day to day operations including sales, service, profit and loss, inventory control, profit and loss, Inventory control, and staffing. Just like all my other restaurants I have worked at it pretty much is the same. Any and every aspect of the entire business I am apart of it or responsible for maintaining.. General Manager:
Schlotzky's- Austin, TX
March 2020 to 2021
Day to day operations including sales, service, profit and loss, inventory control, and staffing Supervision and continual training of management staff and team members All financial and administrative management of the property and achieving budget goals every week Resolving guest “opportunities” on regular basis.
Kitchen Manager
Applebee's - Austin, TX
September 2018 to March 2020
Develop BOH team on systems and procedures to ensure consistency Ordering and inventory for 2.5 million in annual sales Daily meetings on cleanliness and operational standards Standard bearer for FOH and BOH relations
Operations Manager
The First Watch - Austin, TX
August 2018 to August 2019
Day to day operations with a focus on guest service Ensure schedules written adhere to labor standards Weekly and monthly inventories
Full P & L responsibility
General Manager
MCALISTER'S DELI - Brownwood, TX
February 2015 to April 2018
Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
Interacted positively with customers while promoting hotel facilities and services. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs. Actively participated in ongoing customer service programs to build sales and rapport in the community Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Sales Rep
SYSCO - New Braunfels, TX
January 2014 to February 2015
Strategically developed effective marketing plans to increase sales and profits while managing costs. Developed, implemented and managed business plans to promote profitable food and beverage sales. Skillfully interacted with external vendors to obtain the best quality in pricing and product. Met, greeted and encouraged feedback from customers and used feedback to implement positive change
Food Supervisor
PETROLEUM WHOLESALE - Houston, TX
September 2010 to August 2013
Was employed with Petroleum Wholesale as the Food Supervisor. I supervised 10 different restaurants that are located in the truck stops owned by Petroleum Wholesale. These are 5 subway locations sales ranging from $10,000 to our smallest that averages $4500. I also supervise a full service 24 hour diner that averaged $26,000 a week in sales, a grill located in Waco and a Noble Roman's pizza shop. I developed a Mexican Food concept and installed these in two of the stores. I supervise the hiring and training of all managers and employees for all stores. We make sure our Subways are all up to Subway World Headquarters compliance codes. I train all managers on how to maintain a 28 to 32 percent Cost of Goods and a 19% labor cost. I have stores in Dallas, Palmer, Waco, Midland, New Mexico, and Seguin. I average driving 6,500 miles per month. I am a corporate employee for the company and therefore every week I must compile a weekly report that consists of current sales versus previous year sales for labor costs, inventory counts, COG percentages, waste, discounts, gross profit, and net profit. HEB
Department manager
Healthy Living Department - New Braunfels, TX
January 2010 to October 2010
for HEB. I was the department manager for the Healthy Living Department as well as the over the counter drug section. I managed and maintained ordering all products in my department and restocking of that product. My responsibility was setting goals, meeting budgets and assisting all departments and the employees. Customer service was a high priority for us as HEB Partners. I was responsible for gross profit dollars, and percentages, and margins. I had eight consecutive weeks of growth and set 4 sales records for departments. In late 2010 H.E.B. corporate decided the Healthy Living Department could be run by associates (part time employees) with the Pharmacy manager overseeing that department and did away with Healthy Living Department managers. Sales Rep
CAPITAL CASH - Austin, TX
February 2008 to April 2010
Was employed with Capitol Cash Register and S&S Technology as a sales consultant. We sold Micros and Focus POS systems and Remote Eyes Camera and Security Cameras for small businesses as well as for restaurants. I was responsible for the sales and installation of products as well as training the new clients on how to use the equipment and to trouble shoot the equipment as well. I had very good success in selling to restaurants due to my experience in that business. Company was sold and later filed for bankruptcy in 2010.
Director of Operations
MASTER FRANCHISE SPECIALISTS - Boerne, TX
February 2005 to June 2008
Worked for Master Franchise Specialists and Culinary Concepts. My duties as Corporate Chef were: Help with the sales of franchises, developing a business plan, operations manual and training manual for new franchise owners. We then held training sessions for franchise owners and their employees JASON'S DELI - Las Vegas, NV
October 2000 to August 2005
Attended the 90 day Jason Deli Franchise School. Received training on how to build, open and manage a Jason Deli restaurant. I was transferred to Las Vegas Nevada to open a franchise for Jason's Deli as a franchise manager. We designed and installed the restaurant equipment and then hired and trained all employees. We established a large catering department for Jason's Deli in Las Vegas. I also managed the opening team for 2 other franchises in Las Vegas.
Education
HIGH SCHOOL DIPLOMA
Shetland High School - Mission, TX
Culinary Arts
Culinary Institute of America - Saint Helena, CA
Military Service
Branch: USMC
Service Country: United States
Rank: E4
August 1993 to September 1997
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