Manager/Supervisor
Resume:
CHAD WEBB
Sanford, FL 32773
Mobile: 321-***-****
E-mail: *********@*****.***
KEY PROFICIENCIES:
● 15+ years of customer service and sales support experience
● Able to develop and maintain employee and client relationships
● Ability to make critical judgment calls
● Data entry
● Employee Relations
● Reports
● Multi-tasking ability
● Verbal and Written Communication
● Product Sales
● Punctuality and efficiency
EXPERIENCE:
SHIFT SUPERVISOR - OnSite Business Services at Bimbo Bakeries USA. 10/2021 – Present I oversee all OnSite employees coaching, training and corrective actions. I am over the shipping of all bread produced from factory, through central Florida to Georgia. Data entry of all shipping documents, trailer loads, and ensuring accuracy of all numbers. I am also over the wrap area of the bakery where we cut, bag, and prepare the bread for transportation to our different destinations. Ensuring product quality, cleanliness, and preventing loss of bread during production. Work directly with HR and Upper Management for the day-to-day operations of the bakery. HUMAN RESOURCES MANAGER – Targeted Results LLC 02/2020 – 10/2021 Responsibilities include screening, interviewing, and onboarding candidates. Ensure the onboarding process remained seamless for new hires. Work with program managers on recruitment and staffing needs as well as position changes. Provided guidance for program managers, supervisors and leads to include, but not limited to, coaching, counseling, policy interpretation and application. Investigate employee complaints, including interviewing witnesses, with management direction. Build rapport with all employees to gain trust. Daily check ins with all employees by regularly walking the floor.
TEAM LEAD - Applied Concepts Inc. 09/2016 – 02/2020 Training of all new hires and existing employees. In charge of all test calls, pulling and call grading departments. Responsible for the running of daily reports for my departments. Perform quality checks and report any issues directly to upper management. Lead one on one meetings, bi-weekly, with all agents to review progress, listen to areas of concern and focus on areas that need improvement. Manage all correspondence with sales, operations, and upper management.
ENGINEERING PROJECT MANAGER - Clarion Inn and Suites Universal 08/2011 – 06/2016 Daily supervision of maintenance staff to ensure quality control of all work performed. Planning for and allocation of all maintenance related work to ensure that maintenance staff always adheres to company policies and safety procedures. Ensuring that all maintenance staff are trained and informed of changes within the daily hotel environment. Planning, ordering and coordination of projects with all hotel department managers daily. General staff morale and discipline, the formulation of rosters, and controlling staff timekeeping. Accurate and concise reporting of all relevant issues to senior executive management. Purchasing and inventory control, accurate record keeping. Coordinated maintenance requests and consulted with other company departments.
SITE MANAGER – Extra Space Storage (Orlando District) 10/2009-06/2011 Achieved overall sales objectives of telephone and walk-in rentals, sales, and promotions. Maintained daily operations and community sales and involvement. Accurately managed all cash and balancing of receipts while maintaining financial controls and goals. Operated facility within prescribed budget and managed delinquencies. Resolved customer issues in a timely responsive manner. Effectively managed all storage consultants to assist with successful operation of the facility. Monitored security system and performed lock checks daily. ENGINEERING TECHNICIAN – Geotechnical and Environmental Consultants 7/2006 -10/2009 Responsible for earthwork testing and inspection pile driving inspection, retrieving samples for laboratory testing, and reading of roadway and construction plans. Worked with construction supervisor, and drilling companies on job sites throughout the State of Florida. Responsible to maintain a safe driving record and maintain a company owned vehicle, tools, and materials. Follow detailed work site paperwork and architect plans and drawings. Occasionally worked in the in-house material laboratory to assist and finalize actual earth and concrete samples for compliance. Responsible for contamination screening evaluation reporting for major transportation corridors and highways throughout Central Florida.
FRONT DESK/RESERVATION SUPERVISOR – Ramada Inn Maingate, Kissimmee 07/2002 - 07/2006 Responsible for guest reservations to include all credit cards and check payments. Guest registration that included posting of all charges to the guest folio and settling of credit card or cash payments. Selling features of the hotel to enhance walk in reservations, and up-sell all arrivals to a suite product to better enhance the company’s revenue. Oversee multiple tasks daily, answer guest concerns, problem solving, provide guest satisfaction, monitor all fire alarm and emergency systems, answer a multi-line telephone, automatic credit card settlements, posting of payments to guest ledger, balancing and reporting of daily receipts. Additional work in the Sales Office, coordinating groups, rooming list input, database management for wholesale contracts and group reporting. EDUCATION:
May 1995 - High School Graduate, Wyoming Area High School, Exeter, PA January 1996-Private Industry Council, Automotive Technology, Orlando FL
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