NASHUNDRA RUCKER

Administrative Assistant

Experienced Administrative Assistant with over 10 years’ experience working extensively within Governmental and Broward County positions. Exceeded all requirements delegated, expert knowledge of SAP program which has allowed me to managed business operations across procurement, service, sales, and finance.

Knowledge of SAP Program

Customer Service Relations

Sales Representative

Navilin

Data Entry

Secretarial /Administrative

HTE Program?

Time Management

Quality Control

Vin Solution Program

Sales

Microsoft Office Skills

EXPERIENCE:

Quest Diagnostics Missouri (Remote Ended) 10/2021- March/2023

Insurance Intaker

Conducted outbound calls with state farm US health applicants.

TU calls working with scheduling appointments for Quest Diagnostics customers to come in for their scheduled blood work.

Calling customers that inquired about getting possible health insurance.

City of Pompano Beach Pompano Beach, FL 4/2021- 9/2021

Administration Assistant (Contract Ended)

This is temporary position with the city of Pompano Beach, work in Risk Management Department.

Scanning documents to Risk master and renaming files.

Create and print labels.

Filing documents, organizing in alphabetical order.

Answer phones and direct calls to the appropriate extensions.

Meet and greet customers when picking up documents or gift cards that they qualified for.

Working on and up-dating spreadsheets.

GotWorX Staffing Plantation, FL 5/2016-Present

Various Contract Positions

Such as: Administrative, Reception, Customer Service, Data Entry, Title Clerk, Accounting Clerk positions.

GotWorX Staffing

Dealer Services Deerfield Beach, Florida 2017-2020

Title Clerk (Laid Off)

Completed motor vehicle paperwork, interact with the public and other agencies, and are responsible for filing vehicle owner titles and registration.

Answered customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner.

Verified and analyzed free and clear title issues, odometer reading and vin number.

Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.

Match sold titles with invoices.

Maintains a professional, calm manner when negotiating with difficult or upset customers.

Maintains a high level of confidentiality.

Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.

Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.

Performs other duties as assigned or requested to assure optimum service levels.

CEI Staffing

Broward County Government Center Ft. Lauderdale 05/2016-11/2017

Office Support in Accounting Department

Processed purchased orders. Date stamped, bar coded invoices and scanned orders.

Assisted by sorting mail, filing, answering phones, greeting clients, scheduling meetings and restocking supplies,

Prepared and deposited checks. Created budgets, and financial reports.

Updated ledgers, researched and resolved discrepancies, ensured accounting department rans smoothly and efficiently.

Transhire Temporary Assignments Sunrise, FL 01/2015-Present

School Board of Broward County (Contract Ended)

Purchasing Technician

Independently reviewed and processed requisitions in SAP program.

Maintained applicable files of approved bids, sent awarded insurance letters to awarded vendors.

Amended purchased orders.

Maintained financial system reports to ensure board approval spending limits were not exceeded.

General clerical duties to include but not limited to filing, data entry and customer service.

Broward Child Care Licensing Ft. Lauderdale, FL 08/2015-01/2016

Accounting Clerical Assistant

Supported clerical duties answering phone line and directing calls to the direct line.

Greeted customers that needed help with filling out applications for finger printing and background check.

Made sure the filing room would be in order to file documents.

Copied, scanned and emailed important documentation. Made filing folders when necessary.

City of Tamarac Tamarac, FL 06/2015-12/2015

Customer Service Representative (Contract Ended)

Generated inbound and outbound calls for customer’s related to water bill account.

Use Naviline and HTE program to enter in information for customers.

Issued work orders, phone inquiries and filed.

Met and assist customers with making payments on their water bill account and made required adjustment to account.

Coral Springs Auto mall Coral Springs, FL 06/2008-12/2013

Customer Service Representative

Performed a variety of receptionist, clerical and record keeping duties related to auto sales department customers.

Received telephone calls and greet visitors while using exceptional host techniques in all contacts.

Determined the nature of calls or visits.

Responsible for scheduling sales department appointments via Vin Solution Program.

Provided information and referred clients to appropriate departments.

Operated a computer in support of sales department goals, procedures and policies while performing a variety of administrative duties.

EDUCATION

High school diploma in General Studies

Tallahassee Community College - Tallahassee, FL

High school or equivalent

Blanche Ely High School Pompano Beach - Pompano Beach, FL

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