JOANNA BLOCK

BUSINESS SERVICE MANAGER

CONTACT

469-***-****

adw2l9@r.postjobfree.com

**** ******** *****, *** ****

Austin TX 78731

SUMMARY OF QUALIFICATIONS

•Detail-focused colleague that excels in implementing initiatives and exploring operational improvement opportunities

•Comprehension of and the capability to utilize diverse management skills

•Advanced experience in Kronos, Epic, SharePoint, Qgenda and OpenTempo

•Able to interact with different socio-economic backgrounds

•Proven ability to work under pressure and is trained at building and managing business relationships

ACHIEVEMENTS

Current member of Emerging Leader/Leadership Academy Mentorship Program.

2022 CHST M.O.D.E.L Leadership Program graduate

2021 CHST Leadership Academy graduate.

UTSW’s Dept of Anesthesiology 2021 Chairman’s Recognition Award recipient

EXPERIENCE

Anesthesia for Childrens- AFC (May 12-Present)

Business Service Manager -Promoted

June 2022-Present

Manage business operations of multiple assigned lines in a manner consistent with division goals and priorities.

Monitor and analyze financial and budgetary performance.

Collaborate with areas including but not limited to Operations, Clinical Services, Accounting, Finance, Revenue Cycle, Compliance, Accreditation, Managed Care, Health Information Management, Foundation, Decision Support to ensure the appropriate resources are being utilized and processes are being maintained.

Work closely with AFC leadership, medical directors, providers, applicable Practice Administrators, and other staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization.

Office Manager

May 2012- June 2022

Ensure appropriate staffing levels are maintained; arrange for temporary clerical staffing.

Develop and implement new office policies according to changing office situations to streamline processes and eliminate conflict/repetition.

Function as a resource for special projects and programs; assist the Department Director with developing, implementing, and managing special projects.

Resolve system and reimbursement issues with vendors and payers.

Assist in the development of the department’s annual operating and capital budget.

Process payroll timesheets, call stipend payments, and monthly shift bonuses.

Aid human resources within the office by directing recruiting activities, arranging interviews, and evaluating employees.

Route payment for employees’ business reimbursements.

Texas Orthopedic Surgical Associates (June 02-May 12)

Surgery Scheduler

October 2009 – May 2012

Promote effective and efficient patient flow for an orthopedic practice that treats 60-70 patients daily.

Encourage productive patient and physician relationships while helping to eliminate pre-surgery fears.

Develop office policies and complete clerical tasks in an office of 7 orthopedic surgeons.

Profound communication skills that allow me to identify with our patients and further their understanding of needed pre-surgical tests and clearances.

Schedule procedures, pre-procedure appointments, and post-procedure appointments with patients and their families.

Lead coordination between multiple clinics in preparation for surgery when required.

Check Out Satellite Coordinator (Promoted)

June 2008 – October 2009

Consulted with patients that have unpaid balances and directed them to the appropriate billing staff if needed.

Performed all receptionist duties when traveling to satellite locations 2-3 days a week.

Obtained messages from phone service and delegated information to appropriate staff.

Scheduled patient follow-up visits and assisted patients with complying with the doctor’s treatment plan.

Posted and budgeted office visit charges daily.

Submitted lab orders and specimens to proper facilities.

Moderate use of ICD10/CPT coding, modifiers, and medical terminology.

Insurance Verification Associate (Promoted)

April 2005 – June 2008

Initiated collection on bad debt accounts and ensured timely patient appointment arrival.

Verified patients’ medical coverage.

Converted paper charts into electronic medical records.

Trained new co-op students on HIPPA laws and office policies and procedures.

Created and organized the company’s system for destroying paper charts according to HIPPA regulations.

Medical Records Associate (Promoted) June 2002 – April 2005

Organized patients’ medical records into paper charts

Processed new medications and refill requests received via telephone or fax

EDUCATION

Bachelor of Science in Business- May 2022

Specialization in Project Management

Capella University – Minneapolis, MN GPA: 3.9

Associate Degree in Business Management- May 2009

Management Supervision Certificate

Richland Community College – Dallas, Texas GPA: 3.5

DIVERSE AND INCLUSIVE GROUPS

Active member of The Health Equity, Diversity & Inclusion Commission (HEDIC) since 2021

Active member of Women Empowering Women (WEW) since 2021

Active member of Building the workforce, Learn & lead, Advocate, Collaborate (BLAC) since 2022

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