United Nations Customer Service

Khondocar Harun or Rashid

**-**,*** ******, *** Gardens, NY-11415

Phone: +1-571-***-****, Email: ********@*****.***

PROFESSIONAL SUMMARY

Logistics professional with 24 years of experience in Bangladesh Army includes domestics, international corporate business strategies and United Nations with supply chain management, logistics planning, Procurement, and quality-focused transportations. Recognized by others as being detailed, deadline oriented and concerned about cost saving by negotiating from the bottom line. Expertise in staff supervision, conflict resolution, time management and safety compliance.

EXPERIENCES

Logistics Manager 01, 2022 – 11,2022

View soft Inc, Ashburn, VA

Manage a project budget on an annual basis, led, mentored, and trained a team of professionals.

Negotiated with outside provider to minimize costs to the company and customers.

Built partnerships with local organizations to increase company offerings and improve services.

Maintained all inventory, accounts include payroll functions, payable and receivable.

Supervisor And Solution Specialist 2020 - 2021

Verizon Wireless Communications, Manhattan, USA

Recruit, train, coach and develop sales staff on all aspects of sales which include sales, techniques, products, promotions, and procedure.

Managed the customer issues with U BREAK I FIX and Assurance Insurance company.

Performed an accessories and device inventory count with RQ 4 and OMNI software.

Controlled the trade in of repairable and reusable devices of company and encouraged the sales team to meet /exceed sales quotas.

Director Administration, Logistics and Transportations 2017 - 2019

Armed Forces Division (Headquarters of Bangladesh Defense Ministry), Bangladesh

Planned and implemented new automation system for administration and logistics operation by which the organization saved approximately $9.3 M from defense budget.

Analyzed financial data and developed operating procedures and policies to support 175,000 personals monthly.

Negotiated and saved $6.8 M from Procurement budget while purchasing defense supplies from international market.

Implemented new Standard Operating System (SOP) in hired transport and could save 31% of organizational annual budget (approximately $17 M).

Established governance and quality auditing processes to monitor vendor performance and drive continuous improvement, identify problems in operations, Distribution center and warehouse management and achieved high performance at optimal cost.

Deputy Chief of Logistics and Transportations 2014 – 2016

United Nations Peace Keeping Operations in Congo (MONUSCO)

Developed and introduced approximately 530 miles new alternative supply route to ensure logistics operations in various remote locations during the war situation in United Nations Peace keeping mission.

Coordinated, Managed and Ensured international shipment (141 containers and 371 various types of transport) by constantly monitoring the move to make timely arrival from Congo to Bangladesh during the mission turnover.

Mobilized all Mission-level logistics operations activities within mission area with Service delivery management, Supply Chain Management includes warehouse and distribution center, operations, and resources.

Manage, monitor, and maintain proper inventory records of movement, warehouse operations include demand, receipt, and delivery of supplies.

Logistics and Transport Officer 2006 - 2008 and 2012 - 2014

Supply and Transport Battalion (A large logistics organization that can support approximately 15,000 manpower)

Bangladesh Army

Developed and executed the logistics plan for Brigade strength manpower (approximately 7000 person) for smooth function of supply chain operations during Bangladesh Army war game practice.

Trained approximately 4500 skilled drivers and 13000 logistics associates.

Negotiated with vendors (Transport companies) for yearly leasing transport and saved 12% of defense annual budget (approximately $ 4.8 M).

Organized, managed, and ensured the multi types of warehouse operations through supervisors.

Head of Logistics 2001 - 2004 and 2009 - 2011

(Which includes supply chain management, Transportation, Procurement, and Distributions)

Base Supply Depot (Largest military logistics base which had a $700 M of annual financial budget)

Bangladesh Army

Created approximately $20 million of saving in procurement and logistics for material & personal which made timely, accountable, and cost-effective delivery of supply by reducing business cost through improved business process, motivating teams and suppliers.

Planned and assist to developed supply chain management software and thereby could reduce maintaining cost and increased 31% of workforce on logistic operations (Distribution center and warehouse management, order fulfillment, customer service, purchasing, inventory forecasting and man management)

Negotiated contracts and costs with vendors during the procurement of various supply products/materials and could save 9% of annual financial budget.

Organized and provide the logistics support for approximately 60,000 manpower to the biggest National ceremonial parade (The honorable President, Prime minister of the country and other foreign delegates had been present) of Bangladesh.

Implemented new Global Positioning Systems (GPS) in all hired transport for monitoring and ensure timely deliver to distribution points.

Logistics, Transport and Movement Operations Officer 2005 - 2006

United Nations Headquarter Support Company

United Nations Operation in Code de Ivory (Ivory Coast)

Coordinated and assist the Director of logistics department of United Nations headquarter in Ivory Coast with planning, design, and execution of the operations.

Develop, review, monitor, assess and manage system contracts for the provision of goods & supply support service.

Communicated with mission staff to plan and prepare current logistics demand and ensured the supply requisitions were properly prepared and reviewed.

Planned and ensured the logistics supply to the remote operation locations by air support during the crisis (war time).

Supply, Transport and Logistics Officer 1995 - 2000

Supply and Transport Battalion (Capable to provide logistics support for approximately 15,000 manpower and total $150 M of annual budget)

Bangladesh Army

Directed and monitor the distribution teams to deliver the commodity safely and within the given time.

Managed multiple priorities including distribution and delivery, staff management and customer service supporting optimal operations.

Organized and develop human resources and equipment department strategies, file information for goods transportation and manage the organizations services to its customers.

Coordinated logistic activities with vendors and executive authority for contract deed, procurement, finance and terms of delivery.

EDUCATION

ACADEMIC

Atish Dipankar University of Science and Technology (ADUST), Bangladesh

Master of Business Administration -2008

National University, Bangladesh

Bachelor of Arts -1996

COURSES

Army Supply and Transport Centre and School, Bangladesh

Logistics and Supply Chain Management Course-2000

Bangladesh Petroleum Corporation

Petroleum, Oil and Lubricant course-2002

United Nations Institute for Training and Research (UNITAR)

Area of concentration -2006

Logistics support to UN peacekeeping operations, Advanced topics in UN logistics (The provision of troops and contingent

owned equipment (COE) and method of reimbursement)

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