Development Specialist Customer Service
Resume:
Profile
Honest, motivated, servant leader with excellent work ethic and dynamic experiences across multiple areas of the child development process including coach, professional development specialist, owner & lead teacher. Born leader with proven ability and trackrecord to meet and exceed benchmarks. Couragous visionary, team player, workflow optimizer with powerful communication skills. Responsibile mentor.
Skills Summary
Management & Supervision
Written Correspondence & Documentaiton
Mentoring Youth
Conflict resolution
Customer Service
Problem-Solving
Organizational Management
Entrepreneurship
Professional Experience
EARLY CHILDHOOD ALLIANCE: Quality Improvemt Manager 10/2020-Current
Engaging child cares with support of quality improvements based on referrals received from our community partners.
Provides support and technical assistance to adult learners seeking to achieve their CDA credential; including, but not limited to, supporting completion of Professional Resource Binder, test preparation, preparation for Observation and Reflective Dialogue and support with practical implementation of CDA skills.
Assess the environment, create, support and implement plans to facilitate cooperative learning sessions, provide technical assistance, and support quality improvement, Safe Sleep training and CDA attainment in the counties served.
Collect, manage and report on data as required regarding student and program outcomes and interventions. Submit quality improvement data into REDCap to track the progress of programs.
Establish partnerships within the community and statewide as needed to increase quality programs and decrease infant mortality.
Facilitate and participate in monthly meetings with the Infant Mortality Child Care Advisory Committee and the Referral Group.
Colloborated with team and community stackholders to create programing, write grants, and implement programs to support the needs of Childcare providers with in the community.
Facilitate Family Childcare Community of Practice.
Plan and facilitate reginal Family Childcare retreat/confirance.
EARLY CHILDHOOD ALLIANCE: Paths to Quality Coach. 3/2018 – 10/2019
Perform on-site observations, assessments of environment, training, support & role modeling
Assist assigned programs in developing and implementing quality improvement standards
Maintain reports, esculated concerns, report statistical information for all site activities
EARLY CHILDHOOD ALLIANCE: Professional Development Specialist 11/2015 – 3/15/2018
Support planning & implementing of professional development standards to align State quality standards.
Implement competency based & educational standards to support adult learning principles
Collaborate with agency staff & provide follow-up techinial assistance to help sites incorporate required principles taught
DESTINED FOR GREATNESS HOME CHILDCARE: Owner/Main Provider 5/2014 – 10/2015
Planned and carried out all age appropriate lesson plans, staff schedules, employee payroll & book keeping
Provided and prepared all nuturitional meals, safety measures, & interactive activities
Hired, trainned, and supervised staff
BrightPoint: Center Supervisor 8/2010 – 3/2014
Supervised all Site & Staff functions including daily guidance, performance, discipline, & staffing needs
Fulfill & comply with Head Start Act
Comply with all Federal, State, Local & Head Start regulations
Successfully supervised all wing to wing processes associated with running a Head Start Site
Education
INDIANA UNIVERSITY PURDUE UNIVERSITY – Fort Wayne, IN.
Master of Science in Education, Elementary Education: Early Childhood Emphais 2012
INDIANA STATE UNIVERSITY – Fort Wayne, IN.
Bachelor of Science in Child Development & Family Life 2003
Volunteer Experience
Unity Performing Arts Foundation Volunteer
Fort Wayne YoungLives Teen Parent Mentor
Professional References
Maricela Madden
*********@********.***
Alyce Thompson
*******@*****.***
Jason Daniels
**************@***.***
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