S

Katie Smith

727-***-****

adw2jz@r.postjobfree.com

Plant City, FL 33567

SUMMARY

Detail-oriented Insurance Sales Agent aiming to leverage three years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

SKILLS

Brand development

Market Positioning

Public and Media Relations

Marketing and advertising

Client communication

Report Creation

Report Generation

Understanding Customer Needs

Calm and Professional Under Pressure

EXPERIENCE

Customer Service Consultant

Tampa, FL

Metlife/ Feb 2022 to Current

Developed strong customer relationships to encourage repeat business.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to resolve service and billing issues.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Insurance Specialist II Sales and Service

Tampa, FL

USAA Insurance/ Oct 2018 to Current

Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Approached potential clients by receiving inbound calls from new members.

Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.

Market Development Manager

Motorola Mobility/BDS Marketing Jun 2017 to Jul 2018

Managed Tampa Market for Motorola Mobility.

Increased revenue through support sales of products.

Over 200% to sales goals for consecutive quarters in 2018.

Trained and supported Management and Representatives within all major Carriers and Big Box stores.

Market of over 200 stores.

Solutions Specialist

Verizon Wireless Nov 2012 to Jun 2017

Sales position that is commission driven - Participant of Women in Wireless Program - Member of 2015 Leadership Program - Provide solutions based on customer needs.

Sales Representative

T- Mobile USA May 2012 to Nov 2013

Sales and customer service - Top Sales Representative for Business Sales - Best in Accessories multiple months.

Sales Representative

Verizon Fios/ 2020 Companies Jan 2012 to May 2012

Sales and Customer service.

Consistently ranked as a top sales performer.

Won National Sales Day Award.

Bartender, Assistant Manager

Excalibur Martini and Cigar Bar Jan 2009 to Jan 2012

Serve guests and sell drinks.

Weekly check and count of inventory.

Place liquor and supply orders.

Placed in charge of weekly sales reports.

Bartender, Trainer

Bonefish Grill Jan 2005 to Jun 2008

Full responsibility of education and training of all front of house employees, which includes servers, bartenders, and hosts.

Maintained a high level of training success, which resulted in outstanding restaurant performance.

EDUCATION AND TRAINING

Associate in Arts Degree

St Pete College

CERTIFICATIONS

Licensed Personal Lines Agent with 20-44 license.

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