Service Representative Administrative Assistant

Ana Bernardino

*** ****** ****** **** ****, CA **015 Ph: 650-***-**** / email: *****@*****.***

Mar 21, 2016 to April 10, 2023 : Customer Service Rep / Inside Sales- Pacific Rubber & Packing,San Carlos /1160 Industrial Road, San Carlos, CA 94070 ph 650-***-****

Main contact of customers on inquiries related to quotations, PO’s and new accounts. Help potential customers with product evaluation & services company offers. Handle customer requests on order status, revisions. cancellations, substitutions, lead times, expedite requests, assessment of cancellation fees. Collaborate with production, purchasing, & inventory in monitoring stock supply & propose additional inventory needs based on forecast. Coordinate with internal departments on following up & resolving existing issues, Inquiries & requests to ensure satisfactory action and completion. Maintain records on pricing, price breaks, discounts, minimum order requirements, product updates and specs. Process credit/debit memos, returns; overpayments, price adjustments. Monitor orders from the production to the delivery of goods or materials ensuring that the products are delivered on time, in good condition, and in a cost-effective manner,

Dec 2008 - Mar 2016 – Customer Service Representative Raybern Foods, LLC Hayward,CA

Build & and maintain business relationship with clients and suppliers by providing prompt and accurate service, so as to promote customers loyalty & satisfaction. First point of contact for general inquiries, quotations & new PO’s. Review & process new orders & new vendor accounts, Update/maintain customer records. Audit freight statements & address/resolve discrepancies with accounting, freight carriers & buyers. Process returns, invoice adjustments, credit/debit memos & overpayments. Review weekly sales figures & maintain an up-to-date information with focus on any trends that could be of interest or value to our sales team.

Sept 2006-Nov 2008 - Cust Service Associate – Rocketdog Brands, LLC, Hayward, CA

Review & process orders; maintain and update customer's records; Track orders & resolve issues by collaborating w/ departments, buyers & carriers & recommend solutions. Dispute payment discrepancies from both customer and carriers. Assist customers with the quotations and ensure to maintain profitability margin. Process freight invoices. Monitor carrier use in accordance with customer’s Routing Guides, Monitor orders from the production to the delivery of goods or materials ensuring that the products are delivered on time, in good condition, and in a cost-effective manner,

May 2004 to Jul 2006 – Administrative Assistant /Receptionist Invitrogen-Zymed South SF, CA

Process customers payments and code expenses; create monthly reports of aging accounts for review of manager; update customer's payments in the system; Support Vice President with all administrative duties; Accounting back-up to follow up past due invoices; Coordinate with company events, monitor & schedule conference meetings, coding of invoices & expense reports; Answer phone, respond, address & assist on inquiries & provide excellent service to maintain good customer relations.

Feb 2001 to Apr 2004 – Logistics Coordinator/Byer California, San Francisco, CA

Monitor orders from the production to the delivery of goods or materials ensuring that the products are delivered on time, in good condition, and in a cost-effective manner, Coordinate with the orders, inventory, and transportation of goods. Coordinate with potential logistic problem areas and recommend appropriate remedies to senior management.

Qualifications:

College Graduate with more than 10 years of customer service experience; a Team player with a demonstrated ability to maintain a professional and positive attitude; Proficient with MS Office applications: Outlook, Word and Excel; Sage ERP system experience

EDUCATION:

BSBA - Banking & Finance / Manila Philippines

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