Customer Service Country Manager

Brandon M. Fokken

**** ******** *****

Austin, Texas 78733

512-***-**** (Cell)

*************@*******.***

HIGHLIGHTS • Business Development • Consulting • Budgeting

• Operations Management • International Business • Leadership

• Strategic Planning • Presentations • Team Building

SUMMARY • Highly-motivated and results-oriented bilingual professional with extensive international experience.

• Outstanding communication, client relations, problem-solving, and networking skills.

• Successful in collaborating with cross-functional teams and establishing an exceptional rapport with individuals from diverse backgrounds, education levels and cultures.

• Enthusiastic leader with the ability to hire, supervise, train, and motivate others.

Bilingual English Spanish

EDUCATION TEXAS TECH UNIVERSITY Lubbock, Texas. BA Degree

EXPERIENCE

2016 - Present SELF-EMPLOYED, Austin, Texas

Business Development Consultant

• Consultant for international and domestic companies in oil & gas, mining, travel/tourism, and entertainment industries.

Colombian Oil and Gas Business Intelligence Project (Luminus Management, LLC):

• Conducted research and provided country, industry, and company specific business intelligence to investors to secure working capital.

• Developed an action plan and delivered real time updates.

• Translator for all Spanish language reports and data for investors.

Cultivation Consultant for the Medical Cannabis Industry

Started the international division for Illumitex, a Horticultural Lighting manufacturer, with a focus on Latin America

As Director of Sales and Business Development sold +$2MM for IQ Lighting, a one year old start-up.

2014 - 2016 HHS Austin and Houston, Texas

Vice President of International Business Development

• Conducted regional marketing analysis to expand the company internationally.

• Delivered presentation and assisted in negotiating the first international contract with a major healthcare system in Chile (three service lines).

• Led the expansion into Mexico, presented proposals, and negotiated 11 new contracts.

• Created a Spanish language training program and managed software implementation.

• Turned around struggling operations and retrained staff for Key Accounts

• Identified problem accounts, collaborated with hospital administrators, retrained management teams, developed action plans, and recommended new initiatives.

• Successfully increased patient satisfaction scores for numerous hospitals in the U.S.

EXPERIENCE (continued)

1997 - 2014 OPEN CHOKE EXPLORATION/CRUCIBLE, Houston, Texas

Country Manager/Project Manager

• Led the expansion of an oil and gas company into Latin America.

• Started an international office in Colombia with full P&L responsibility.

• Developed a business model and secured financing for the company.

• Negotiated government contracts and handled local community relations.

• Hired and supervised local staff, contractors, and consultants.

• Managed exploration activities and drilling operations and ensured environmental and regulatory compliance.

• Generated reports for government entities, partners, and investors.

HBS NATIONAL CORPORATION (2002 – 2003), Houston, Texas

Chief Operating Officer (2002-2003)

• Directed all aspects of company operations with full P&L responsibility.

• Managed 25+ accounts including Shell Refinery, DuPont Refinery, Houston International Airport, and Reliant Stadium.

• Hired a team of 75 staff and developed training programs.

• Standardized practices to increase efficiency, continuity, and profitability.

Operations Manager (2002)

• Hired and retrained employees, rewrote job descriptions, and implemented a 90 day action plan to turn around operations.

• Resolved account issues, regained the trust of Shell and DuPont executives, and saved key accounts from cancellation.

ADDITIONAL EXPERIENCE

CON.ENERGIA ENGINEERING AND CONSTRUCTION, Tolima, Colombia

Founder/Owner. Built Natural Gas distributions networks with commercial installations

CARACOL TELEVISION, Bogota, Colombia and Miami, Florida

Award Winning Actor (Spanish Television and Movies)

LANGUAGES • Fluent in English and Spanish

COMPUTER • Windows; Mac OS; Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook);

SKILLS Salesforce.com; Close, Prezi (presentation software); Final Cut Pro

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