BD

BARBARA DEATRICK

adw2ib@r.postjobfree.com 484-***-**** Thorndale, PA 19372

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Medical terminology knowledge

Records Management

Quality assurance controls

HIPAA

Freedom Village at Bradenton

Coatesville, PA

Nursing Assistant

01/2022 - 05/2022

Assessed vitals and noted medical information to report changes to nursing staff and physicians.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.

Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.

Conducted regular rounds to check on patients' safety and proactively address issues.

Heritage Institute Fort Myers, FL

Medical Assistant Instructor

06/2015 - 10/2020

Taught didactic and lab components of courses such as Clinical and Clerical in line with standardized curriculum.

Delivered education in line with governmental, accreditation and institutional policies and procedures.

Helped students develop technical and soft skills necessary for successful medical assistant work.

Guided and mentored students to fully develop abilities and knowledge outlined in course plans.

Assessed students' knowledge and skills through assignments and exams. Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching. Held clinical simulation projects and provided each student with individual feedback.

Taught students how to intervene in medical emergencies and how to perform head to toe assessments.

Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Summary

Skills

Experience

Maintained student engagement and program retention by offering quality education and support for unique needs.

Advised students one-on-one to help with educational and career planning decisions.

Air Mobility Command Philadelphia, PA

Supervisor of Operations

09/1983 - 07/1994

Built strong operational teams to meet process and production demands. Motivated and evaluated personnel for performance improvement and goal achievement.

Managed scheduling, training and inventory control. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies for all airline goals. Guided employees on understanding and meeting changing customer needs and expectations.

Responded to information requests from superiors, providing specific documentation.

Conducted employee observations down on the gate and during boarding procedures.

Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Enforced federal, state, local and company rules for safety and operations. Presented performance and productivity reports to supervisors. Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Supported accident investigations and prepared related paperwork. Collected customer fees, managed refunds and provided complete sales documentation.

Spirit Airlines Inc. Fort Lauderdale, FL

Lead Flight Attendant

05/1996 - 04/2006

Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures. Followed safety, passenger and supply pre-flight checklists. Offered answers to passengers' questions and resolved issues that arose during flights.

Kept cabin neat, clean and professional in appearance. Managed refreshments cart at scheduled intervals to give passengers food and beverages.

Dealt with mechanical and passenger emergencies according to standards. Helped guests locate seats and stow luggage in appropriate locations. Restocked and organized food, beverage and passenger items inventory. Directed junior team members in proper duties and company regulations. Handed out headphones, blankets and other items to passengers as requested.

Inspected interior of aircraft prior to, during, and after flights to check for proper stowing of emergency equipment.

Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.

Comforted and provided reassurance to passengers during unforeseen or stressful events.

Promoted passenger and crew safety by complying with airline and federal aviation regulations.

Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats. Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

Demonstrated safety equipment and procedures to meet FAA guidelines. Administered and coordinated emergency procedures or care, enhancing onboard safety.

Instructed passengers on safety and emergency procedures and answered questions related to flight.

Participated in pre-flight briefings to discuss flight details, weather and service plans.

Conducted preflight checks to assess general condition and cleanliness of aircraft.

Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.

Observed passengers for intoxication or possible threat to safety. Inventoried aircraft amenities and completed order list for turnaround. Maintained database of in-flight entertainment and assisted passengers with selections.

Lyons Technical Institute Upper Darby, PA

Certificate in Medical Assistant

06/1982

Collingdale High School Collingdale, Pa.

High School Diploma

06/1971

Education and Training

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