Customer Service Medical Assistant

LaDaysha Watson

**** ******** **

Columbus, OH **229

*** - *** - ****

OBJECTIVE

Obtain a challenging position within an organization that will allow me to utilize my skills.

Skills

Windows, Microsoft Office, Power point, Exceptional customer service, Relationship building, Research, strong verbal & written skills, Telephone Etiquette

Experience

June 2015 - PRESENT

JP Morgan Chase, Westerville, OH - Fraud Merchant Specialist

Resolve conflicts with customers in regards banking or purchases. Approaching disputes logically with judgement to ensure a resolution appropriate for customer and back. Exceptional attention to detail to ensure customer satisfaction and continued relationship building. Thoroughly research each dispute for appropriate outcome. Various duties as assigned

August 2014 - June 2015

JP Morgan Chase, Westerville, OH - Senior Card Special.Provided exceptional customer service to retail and credit card customers. Informed customer with array of services and products available. Listened to customer concerns and answering questions to educate to avoid repeat calls. Various duties as assigned.

May 2011 - June 2015

Nikou Learning Center, Columbus, OH - Childcare Liason

Provided supervision and care for children from 6 months - 5 years of age. Responsible for preparing meals and feeding children. Ensuring as well as teaching hygiene. Organizing activities and developing curriculum for various age groups. Various duties as assigned.

Education

March 2011 - May 2012

Everest College, Columbus, OH Medical Assistant Certificate

January 2011

Adult & Community Education, Columbus, OH, GED