Support Associate Digital Marketing

Clifford Gries

Phoenix, AZ ***** 480-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Dynamic and strategic Account Manager with a strong background in B2B sales and account management. Adept at building and maintaining relationships with key stakeholders, identifying new business opportunities, and delivering high- quality customer service. Skilled in developing and implementing sales plans, negotiating contracts, and resolving customer issues SKILLS Team Management

Communication and Presentation

Data Insight Management

Digital Support

Talent Development

Channel Growth Tracking

Critical Thinking

Lead Generation Strategies

Competitive Analysis

Strategic Planning

WORK HISTORY TEAM LEAD DIGITAL STRATEGIST 02/2020 to CURRENT Google Program ~ TTEC Phoenix, AZ

Measured and evaluated brand digital performance to present weekly findings to management.

Maintained a strong understanding of industry trends and market changes to stay ahead of competitors and provide thought leadership to clients. Conducted regular performance evaluations and provided coaching and development opportunities for team members.

Led a team of account strategists to manage and grow relationships with key clients

Propelled projects through establishment and cultivation of strategic internal and external interactions, forged long-term relationships with key decision makers and diverse stakeholders utilizing stellar communication and interpersonal skills.

DIGITAL MARKETING STRATEGIST 02/2019 to 02/2020

Google Program ~ TTEC Phoenix, AZ

Maintained in-depth understanding of industry practices and trends to best promote products.

Tracked key metrics and developed spreadsheets and data models. Developed and executed account plans to increase customer satisfaction and retention, resulting in a 80% customer retention rate. Conducted market research and stay current on industry trends to identify new business opportunities and increase market share Track record of consistently exceeding sales targets and establishing long- lasting relationships with clients

DIGITAL FRANCHISE ACCOUNT MANAGER 08/2018 to 12/2018 V Digital Services Phoenix, AZ

Developed and executed comprehensive digital marketing strategies and campaigns for franchise partners to increase brand awareness and drive sales.

Provided ongoing support and training to franchise partners to ensure their success in utilizing digital marketing tools and techniques.. Directed sales support staff in administrative tasks to help sales reps close deals.

Resolved problems with high-profile customers to maintain relationships and increase return customer base.

SENIOR DIGITAL SALES SUPPORT ASSOCIATE 03/2016 to 08/2018 Scripps Media, ABC15 Phoenix, AZ

Developed and maintained relationships with key account sellers and existing customers.

Helped cultivate and maintain business relationships by professionally handling partner and customer needs.

Served an instrumental role in preparing monthly client campaign reports and results interpretation, as well as key metrics and recommendations to substantially support the Sales Team in attaining goals for client retention. Collaborating with cross-functional teams to develop and implement new programs and initiatives.

Monitoring and analyzing sales and customer data to identify trends and opportunities

DIGITAL SALES SPECIALIST 12/2011 to 09/2015

G/O Digital Phoenix, AZ

Ability to develop and execute effective digital sales strategies that increase conversions and revenue.

Proven track record in driving online sales growth and executing successful digital campaigns.

Excellent analytical skills, with the ability to measure and evaluate the success of digital campaigns.

Developed strong relationships with advertisers and negotiated pricing following established procedures.

EDUCATION High School Diploma 06/1993

Mt Carmel High School, San Diego, CA

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