Fraud Analyst Customer Service

ROBERT TRIMBLE

SENIOR FRAUD ASSOCIATE / ANALYST

**** * *** ***** *** / Downingtown, PA 19335

Mobile: 267-***-**** Email: **********@*****.***

Summary

Driven Fraud Analyst proudly offering over 20 plus years’ in project management, fraud data analysis, fraudulent pattern identification and team leadership. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems. Skills

~ Effective personal time manager ~ Fraud and Anomaly ~ Fraud patterns ~team motivator

~Report preparation ~ Customer service and communication skills ~ Staff training ability

~Resourceful problem solving capability ~ Claims handling and investigations ~ SAR & Civil Litigation

~Verbal and written communication with all levels ~ Computer Skills Microsoft, Excel, Outlook, Powerpoint

~ Knowledge: OFAC, Bank Secrecy, Patriot Act, FinCEN ~ Nexis Lexis, E-kata, Tableau

~Supervision & Leadership~ Problem resolution ~ Project Management~ Organizations Skills Experience

Radial Inc. King of Prussia, PA

Sr. Fraud Analyst

08/2022 - 04/2023

~ Monitored real-time queue and analyzed high-risk transactions from specified points of sale within business portfolio.

~ Determined existing fraud trends by analyzing accounts and transaction patterns.

~ Used multiple data sources to derive end to end fraud performance metrics.

~ Communicated with customers and company personnel, utilizing active listening and interpersonal skills.

~ Made recommendations for closing accounts and performed associated follow-up. Wells Fargo & Company Philadelphia, PA

Sr. Fraud Associate / Analyst

10/2002 - 08-2022

Overarching Responsibilities:

~ Research and analyze complex financial crime transactions and referrals, policy violations and/or suspicious situations with moderate to high risk.

~ Conduct investigative research using appropriate investigative techniques to determine liability and impact of cases and mitigates financial losses and/or business interruptions.

~ Perform detailed analyses to detect transactional and relationship patterns, trends, anomalies and schemes across, multiple business/product lines. Duties:

~ Perform risk analysis and modeling to provide and recommendations for financial crime strategies and models.

~ Prepare documentation and refer cases for suspicious activity, identify theft operations, civil litigation, SAR, and suspected financial abuse, reported to government agencies, and make recommendations to senior management.

~ Identify and take action on control failures in bank process and procedure, customer or team member decisions.

~ Developing/or implement testing strategies and methodologies.

~ Evaluate the adequacy and effectiveness of policies, procedures. Processes and internal controls.

~ Conduct data and/or onsite reviews, analyze findings, determine risk level and recommend resulting fraud prevention strategies.

~ Draft corrective action plans and participate in change management, initiatives leads, participates in and/or provide support for projects.

~ Provide input to development and delivery of a wide range of team member education for financial crimes awareness; act as an escalation point for more complex cases; provide litigation assistance thorough support documentation/testimony case risk evaluation ( repetitional, credit, ect).

CoreStates Bank Philadelphia, PA

Supervisor of Operations

11/1996 - 10/ 2002

~ Measured and reviewed performance KPI’S and metrics.

~ Motivated and evaluated personnel for performance improvement and goal achievement

~Presented performance and productivity reports to management

~ Addressed customer concerns with suitable solutions

~Improved morale and management communications by creating employee recognition and rewards practices.

~ Implemented policies and standard operating procedures and managed quality, customer service and logistics.

~ identified areas of deficiency and performed root-cause analysis to solve problems

~ Guided employees on understanding and meeting changing customer needs and expectations.

~ Managed scheduling, training, controls, and yearly reviews

~ Created corrective actions based on adverse KPI trends Philadelphia National Bank Philadelphia, PA

International Department

3/1988 - 11/1996

~ Foreign and Domestic Collections

~ Import and Export Letter of Credit Examiner

~ Floater within the department

Education:

Deptford High School

Deptford, NJ 08096

1982 - 1986 diploma GPA 3.1

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