Business Analyst Customer Support
Resume:
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Eliane Oliveira
B u s i n e s s A n a l y s t P r o d u c t O w n e r
Experience
Identify and analyze customer and market needs regarding wealth and investment management products.
Work together with international Product Owners to define and prioritize product requirements.
Analyze financial and market data to inform product development decisions. Develop product requirement documentation and specifications to ensure a clear understanding of product requirements by developers. Collaborate with the development team to ensure product functionality is delivered as expected.
Perform product testing to ensure product quality and functionality before launch. Regularly communicate with stakeholders, including the development team, customers, and company leadership, to keep everyone informed about product progress.
Identify opportunities for product improvement and implement enhancements to keep the product relevant and competitive.
Domain: Wealth and Investment Management Market
During my experience in global wealth and investment management projects, I have gained skills in communicating with international Product Owners, collaborating with cross-functional teams, and ensuring regulatory compliance in the financial market, and maintaining strong interpersonal relationships to achieve project goals. Identify customer needs and desires: I needed to stay in constant contact with customers to understand their needs and desires.
Prioritize product backlog: the backlog was a list of features and improvements that needed to be implemented in the product.
Collaborate with development team: I needed to work closely with the development team to ensure that product features were being delivered according to expectations. Communicate product progress: I needed to regularly communicate with stakeholders, including the development team, customers, and company leadership. Identify opportunities for product improvement: I needed to constantly seek ways to improve the product, identifying areas of opportunity and innovating to keep the product relevant and competitive.
Domain: Card Market (Acquiring)
Working on international and multicultural projects has allowed me to develop skills for adapting to different cultures and international laws. In addition, I have learned to adapt to different international laws and regulations.
Business Analyst
Product Owner
nov de 2022 - mar de 2023
out de 2021 - out de 2022
J. Safra Sarasin · Terceirizado
PagoNxt (a Santander company) · Terceirizado
****.*****@*******.***
Brazil - Criciuma, SC.
linkedin.com/in/iamnane
About me
As a qualified and experienced business
analyst with over ten years of experience
in software development in Brazil,
Argentina, and Switzerland, I have gained
a leadership profile in delivering
successful projects and products.
My focus on efficiency in management
and processes has led me to become an
expert in consulting, utilizing various
techniques to facilitate technological
innovations.
I have worked with multidisciplinary
teams in the role of Product Owner and
Functional Analyst, where I maintained
transparency about the product backlog
and created clear stories aligned with
functional detailing/refinement,
facilitating the understanding of all
involved while listing the priorities and
dependencies of the project under
development.
Eliane Oliveira
B u s i n e s s A n a l y s t P r o d u c t O w n e r Experience
Negotiation skills: to effectively negotiate with clients and stakeholders in consulting projects.
Analytical skills: to analyze data and identify trends to help clients make informed decisions.
Problem-solving: to deal with the challenges that arise in consulting projects and quickly resolve issues.
Adaptability: to adapt to different situations and changes in projects and client needs. Strategic vision: to define the product vision, its objectives, and direct the development team in the right direction, with clarity on the company's business goals. Knowledge of Agile methodologies: to be familiar with agile software development methodologies, as a senior consultant at Avanade.
Domain: Technology Consulting and IT Services
In summary, as a product consultant at Avanade, I have acquired comprehensive skills that include effective communication, leadership, analytical skills, technical knowledge, strategic thinking, and adaptability to change. It is essential to focus on the customer, understanding their needs and desires to provide solutions that add value to the business and increase customer satisfaction.
Business Analyst
out de 2021 - mar de 2023
Avanade
Review metrics for digital marketing campaigns and financial services such as conversion rates, cost per acquisition, and revenue generated; Work with development and design teams to create and improve banking apps and investment platforms;
Attend meetings to align strategies and objectives; Conduct market research and competitive analysis to identify trends and opportunities;
Manage the product backlog, prioritizing resources and features for development; Work with the sales team to align products with customer and prospect needs; Identify upsell and cross-sell opportunities to increase revenue and customer retention;
Manage new product projects and digital marketing campaigns; Provide customer support to resolve issues and ensure customer satisfaction; Knowledge of digital marketing techniques such as SEO, SEM, inbound marketing, email marketing, among others.
Domain: Financial Services / Digital Marketing:
As a product manager, I defined the product vision and strategy and coordinated the development, launch, and analysis of results, enhancing skills in leadership, project management, and data analysis. Additionally, I learned to listen and understand customer needs, using this information to create products that add value and satisfaction to users. Product Manager
dez de 2019 - set de 2021
FebaCapital
Education
Graduate school - ESUCRI
Undergraduate degree - FASC
Certificate Software Engineering
Certificate Business Administration
2018
2011
IREB - CPRE-FL
Microsoft - DP-900
Certification
Courses
Educational institution Coblue
KPI
2023
Educational institution SATC
Java e orientação a objetos & Java web
2017
Educational institution Anelox
Engenharia de requisitos
2016
Educational institution Coblue
OKR
2023
Educational institution PM3
Product Management
2022
Inglês - Intermediário
Espanhol - Iniciante
Português - Nativo
Idiomas
Eliane Oliveira
B u s i n e s s A n a l y s t P r o d u c t O w n e r Experience
Managed the product lifecycle for various payroll software solutions, from concept to market launch.
Conducted market research and analysis to find creative solutions to real business impact problems.
Conducted functional and non-functional requirements gathering, usability, and business rule organization, backlog organization, and roadmap creation responsible for creating sprints with cross-functional teams.
Identified changes in the project scope and modified the work schedule accordingly. Developed test cases, integration tests, unit tests, and user acceptance tests to ensure the quality of the final product.
Collaborated with developers, architects, and designers to ensure that customer requirements are implemented correctly.
Created project documentation, including technical specifications, user manuals, and project status reports.
Participated in code review meetings and brainstorming sessions with the team to identify improvement opportunities.
Trained end-users on the use of new systems or implemented processes. Domain: Payroll / Public Accounting.
As a Business Analyst and Product Owner, I have performed several important tasks in my career, in high-complexity Development projects, from discovery, migration, or system integration to its implementation for the end-user. Among the most important activities performed are:
In summary, my experience as a Business Analyst and Product Owner has allowed me to develop skills in project leadership, team management, business analysis, and product management.
Business Analyst
jul de 2012 - abr de 2019
Betha Sistemas
Soft Skills
Hard Skills
Technical Skills
Leadership
Creativity
Empathy
Communication
Adaptability
Collaboration
Product management
Business requirements
Data analysis
Agile methodologies
Process modeling
Business acumen
Trello
Asana
Jira Google Analytics
Figma
Confluence
Azure DevOps
Bizagi (BPMN)
Problem-solving
Critical thinking
Results-driven
Technical knowledge of
software development
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