Busienss Analyst or Project maanager

MAXINE COPELAND HARRIS

Mobile: 404-***-****

Email Id: ****************@*****.***

PROFESSIONAL SUMMARY:

Polished results oriented Information technology professional, highly regarded for consistently achieving superior results through planning, monitoring, controlling and attention to detail; Known for partnering with and aligning all levels of leadership and cross functional stakeholders involved with project delivery; Proficient in all aspects of the system development life cycle including multiple technical domains (distributed, infrastructure, and mainframe) in transportation, healthcare, public health, public utilities, and telecom.

Capabilities include:

Business Needs Assessment/Change Management/Organization Readiness - 15 years

Conflict Resolution, Results Delivery – 15 years

JAR/JAD facilitation - Requirements gathering, analysis and documentation - 18 years

Applications Development, testing/quality assurance and implementation (SDLC) – 18 years

DB2, SQL, VISIO – 18 years

Microsoft Word, Excel - 18 years

Full Life Cycle Project Management, PMBOK – 11 years

Project planning, scheduling, monitoring, tracking and control – 11 years

Microsoft Access, Outlook, PowerPoint, Project - 11 years

Microsoft SharePoint - 6 years

Agile/Waterfall Methodology – 5 years

Oracle, SOX – 2 years

PROFESSIONAL EXPERIENCE:

Consulting Services to Georgia Department of Transportation, Atlanta, GA

November 2019 to October 2020

IT Enterprise Technical Business Analyst/Project Manager – Assisting the business with Project Initiation Request to establish Statement of Work.

Eliciting requirements and identity pain points in Joint-Applications-Development (JAD) sessions.

Documenting user stories/user cases potentially to improve business performance.

Clarifying and documenting IT project scope, current/future state, business/application workflows, functional/system requirements, system interaction diagrams, reporting and training requirements, data mapping, logical data models, metadata, screen mock ups, and test cases.

Participating in software development cycle (SDLC) and transferring information to IT Project teams.

Technical Environment - MS Office, Clarity RPM/Remedy, SDLC, SharePoint, VISIO

Voluntary Project – Managed Health Care for family, Atlanta, GA

May 2018 to October 2019

Project Manager- Partnered with Healthcare facilities to provide personal and home health care to elderly family members.

Partnered with local drugs facilities for pharmacy services

Partnered with specialty facilities for memory care, home health services

Consulting Services to Kaiser Permanente, Atlanta, GA

October 2017 to February 2018

IT Technical Business Analyst – Co-Led the Data Cleanup project for the Technology Risk Office – Business Enablement (TRO-BE) group. Facilitated requirement (JAR/JAD) sessions with stakeholders. (Risk Information Consultants and Region Information Officers). Prepared data for management reports detailing project progress, risk mitigation and issue escalations.

Technical Environment - MS Office, Clarity RPM/Remedy, Sales Force, SharePoint

KARNA, LLC, Atlanta, GA

Consulting Services to CDC Office of Financial Resources (OFR) and the Center for Global Health (CGH)

September 2015 to September 2017

Senior Technical Business Systems Analyst

Collaborated with the stakeholders (Executive Director, Deputy Directors, CPA’s SME, Lead Developers, Project Managers) in the implementation of an Audit Tracking Resolution system for Foreign Based Grantees.

Partnered with senior management stakeholders to elicit business, functional, and user requirements in JAR/JAD sessions

Partnered with a project manager, enterprise architecture and technical developers to implement the utilizing the Agile delivery methodology

The project work is resulting in an enterprise-wide system that integrated and managed the disparate pieces of the foreign audit resolution workflow

Technical Environment - Agile, CA Rally, MS Office, MS Project, EPLC, VISIO

Voluntary Project - Consulting Services to Sirrah Enterprise, Atlanta, GA

July 2014 to May 2015

Technical Project Manager- Partnered with senior leadership to establish the corporate structure, mission/vision, and strategic goals. Managed the marketing, distribution, and production of Sirrah Records divisions’ first single within budget, (< $500K) and on schedule (10 resources)

Technical Environment - Agile, MS Office, MS Project, SDLC, VISIO

Consulting Services to Kaiser Permanente, Pleasanton, CA

January 2011 to April 2014

Technical Project Manager/Senior Business Analyst - Managed the scope, cost, budget, schedule, communication, human resource, integration and quality control for One Link Legacy Retirement and Decommission MMS enterprise wide projects, One Link Legacy Remediation projects (CPS conduit, FAAS AM Conversion and FAAS Budget Control). Facilitated requirement (JAR/JAD) sessions with stakeholders (Sr Directors, Program Managers, Business and Technical SME’s, Lead Developers). Assembled/coordinated project staff within a matrix organization in addition to the allocation and conflicts of multiple projects. Presented reports to management detailing project progress, issue escalations and solutions delivered, recognized for cost savings to the financial portfolio. The project delivery model was adopted to run concurrent projects within budget and on schedule (20 + resources and budgets >$500K)

Technical Enterprise Architect – Managed the scope, schedule, communication and the creation of a Disaster Recovery Plan for the One Link (ERP - PeopleSoft) environment. This plan provided a 4-hour recovery for an enterprise wide suite of financial applications utilizing architectural rigor in its design to implement the first real time data replication, change control process and database standardization at the Kaiser Permanente’s DR division. Facilitated requirement (JAR/JAD) sessions with stakeholders (Directors, Project Managers, Lead Architects and SME Architects) (10+ resources and budgets >$500K)

Technical Environment: - Agile, MS Office, MS Project, Clarity RPM/Remedy, SDLC, SharePoint, SOX, Star Team, VISIO, Waterfall

ROSEVILLE FEDERAL MORTAGE, Roseville, CA

September 2008 to September 2010

Mortgage Specialist

Cold called clients to present FHA, VA, conventional, and commercial loans mortgage products which resulted in mortgages with lower principle balances and interest rates

Technical Environment - MS Office, MS PowerPoint, VISIO, Outlook, eMaximation

KAISER PERMANENTE, Oakland, CA

June 2006 to January 2008

Lead Solution Consultant/Business Analyst/Project Management Consultant

The goal of the Solution Design & Consulting Division is to improve the delivery of health care systems though the examination of both the manual and automated processes utilizing the CDP (Comprehensive Delivery Process) methodology

Began projects by reviewing existing policies and procedures; then partnered with physicians and project stakeholders in the development of comprehensive business cases with cost, service, and benefit dimensions of proposed projects that are used at senior management levels for funding/scope decisions (budgets > $1 million)

Information was submitted for review and was approved, leading to the funding of the project

Work resulted in a more effective resolution delivery process for KPIT projects

Led concept and definition phases for the design of new systems, identified and documented technical designs for solution integrations and implementation

Ensured projects were aligned with and followed the appropriate project delivery process

Used Microsoft SharePoint to create, modify and maintain project artifacts, calendars and workspace in a collaborative setting.

Led (JAR/JAD) requirement sessions with project business and technical management to identify and document business, user, system, and functional requirements, change management, organization readiness, business operational workflows (swim-lane diagrams), and IT sources,

Planned and coordinated application release requirements that interfaced with KP Health Connect (KPHC/Epic), Pharmacy, Lab, Radiology, etc (enterprise wide projects)

Technical Environment - CICS, DB2, Oracle, Caliber RM, Crystal, MS Office, MS Project, Clarity RPM/Remedy, SharePoint, SQL, SOX, VISIO

CDPS, Incorporated, California and Georgia

September 2000 to May 2006

Several IT roles – with large Healthcare Provider (Kaiser) and large Telecom Provider (Bell South)

Management Technical Business Consultant, Technical Lead Business Consultant, Systems Analyst, Technical Lead, Developer

Technical Environment - CICS, DB2, Oracle, Caliber RM, Crystal, MS Office, MS Project, Clarity RPM/Remedy, SharePoint, SQL, SOX, VISIO

EDUCATION

University of Wisconsin-Milwaukee Bachelor of Business Administration, Major: Finance

Technology Center Inc, Norcross, Georgia, Project Management Professional Training (PMI Standard)

College of Alameda, Oakland, CA, PMP Prep (PMI Standard)

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