Desktop Support D365 F

Classification: Confidential

NITIN S. SUTHAR

(M) +91-972******* Email: ************@*****.***

OBJECTIVE

15+ years of overall IT experience and 2+ years of experience in Microsoft Dynamic 365 using F&O. Experience on Technical and Functional areas using D365, Experience in configuration, Deployment and Administration.

Seeking a challenging career in the Technical Support field, to utilize my quality driven professional ethic, result oriented personality, creative problem solving. SOFT SKILLS & TECHNICAL SKILLS KNOWLEDGE

Organization and time management Problem Solver

Team Player Flexible Worker

Active Directory Dynamic 365 F&O Support Office 365

Windows OS SQL Diagnosis & Trobleshooting

Remote Desktop Customized Application Support Maintenance, Installation & Repairs CAREER SUMMARY

Vestas Wind Technology Ind Pvt. Ltd – Ahmedabad (Jul-2021 to Present) Technical Support & IT Ops..

• IT Project Coordination with Project team and internal/external partner for Factory expansion

• Manage and Coordinating with Project team to meet the project deadline

• Inventory Management, End user Support, Service Desk, Active Directory L1 Support, Network Support

• Handling End User Issues of Cisco IP Communicator and Cisco VPN Client Rushil Décor Limited, Ahmedabad (Dec-2018 to Jul-2021) as an Sr. System Executive-IT (MS D365 F&O)

• Experienced Dynamic 365 Support Engineer. Knowledge of technical operations and dedication to see issues through to end.

• Troubleshoot and Remote Technical support to solve user's technical issues for all modules.

• Testing the scenarios in Training environment and after successful test same is implementing in Production. Coordinating with ERP Consultant and Dept. Head and gathering data for Sanity and Go Live.

• Provided Department wise ERP training to users as per requirement.

• Responsible for User Manual, Technical Reference Guide for Factory, Transactions & Data Monitoring.

• Performed root cause analysis and general troubleshooting

• Creation of Vendor account, Customer account and Item master as per the requirement

• Removing duplications of accounts and clearing/blocking with the support from ERP Consultant. Wipro Limited, Ahmedabad (Feb-2008 to Nov- 2018 ) as an Associate Consultant PROJECTS :

Vestas Wind Technology India Pvt Ltd – Ahmedabad

• IT Infrastructure setup for new blade factory of Vestas in Ahmedabad, Gujarat

• Manage and Coordinating with Project team to meet the project deadline

• Inventory Management, End user Support, Service Desk, Active Directory L1 Support

• Handling End User Issues of Cisco IP Communicator and Cisco VPN Client

• Supported to SAP Project Team for SAP implementation at Site Classification: Confidential

Landmark Group – UAE (Technical Consultant and Service Desk)

• Implementation and rollout Oracle Retail POS solution throughout all Landmark Stores across Middle East (UAE, QATAR, OMAN, KSA, JORDAN)

• Installation, configuration and troubleshooting of ORPOS and ORBO and Oracle BI Publisher

• Installation of Server and POS. Responsible for Store Rollout, Application Setup & Configuration in Oracle SQL Developer

• UC4 Automation Platform for Data Management across Middle East Stores

• Taking care of Helpdesk Management for different territories

• Responsible for SOP Creation, FAQ’s, Technical Reference Guide for Stores, Data Monitoring Saudi Arabian Airlines – KSA (Application Support and Windows Migration)

• Responsible for Desktop Support, Application Support, Call Monitoring, Asset Management

• Involved in Windows 7 Migration Activity at Client location Future Group – Ahmedabad (L2 Centralized Application Support)

• Supported Future group’s in house POS application (REM) developed on PROGRESS 10, SAP client login and other applications used for Data Synchronization

• Worked on associated application like TPLinux, REM, GV, Plutus, CLP

• Replicate issue in test environment before taking it in to Production Server

• Patch installation for REM, TpLinux, Plutus, GV and test the functionality

• Responsible for new Store Rollout, Database Creation & Configuration in OpenEdge

• Responsible for Data Management. Clear the defaulter status and sharing reports to Business Team

• DB Backup & Restoration process, DB Maintenance Plan, ID creation, Link Server config in SQL Server

• Responsible for to prepare KB documents of known issues for future use

• Responsible for Daily Backup Report, Weekly Drive Size & Database Monitoring Report to Zonal IT Team Pantaloon Retail (I) Ltd, Ahmedabad, (May-2006 to Jan-2008) as a BSE- IT (Application Support)

• Responsible for IT infrastructure Setup & maintenance for different Future Group Concepts

• Planned, Implemented and Maintained Win2k3 Active Directory, DNS, DHCP & WINS, Group Policies

• Monitored clients AV latest definition through Antivirus console

• SPOC for all application rollouts and hygiene activity for Gujarat & Rajasthan region.

• Maintaining the Daily Call Tracker, Vendor & Asset Management.

• Provides quick response and maximum uptime of all users for any issue, following SLA and performs end-user training when necessary

• Coordinated with Infra Team, Network Team and other team Members to resolve the IT issues and managed daily, weekly & monthly Reports and shared with Project Manager

• Preparing and maintaining documents on procedures, policies and plans for systems and network generating reports and synchronizing entire operations with IT. PAE Limited (May-2005 to May-2006) as a System Administrator

• Looking after Four branches in Gujarat. Major responsibilities are System Administration, regular MIS procedures, and database maintenance

• Installation and support for IIS 6.0 and IIS7 (installation, configuration, monitoring, upgrade)

• Co-ordination and liaison with operational, product and development groups in support of business continuity and service enhancements

• Major role involved in database maintenance & optimization and sharing reports to Regional Manager

• Providing Support if Vendor related any issues of Web Application Classification: Confidential

Wipro InfoTech Limited (May-2002 to May-2005) as a Facility Management Engineer

• Installation and Configuration of Windows 98/2000/XP & 2000/2003 Server

• Installation, Setup, Deployment, Configuration & Administration of Various Systems and Applications.

• Support for File Servers, Mail Servers, Proxy Servers, DB Servers, Patch Management and AV servers.

• Provide user Help Desk & Desktop Support for Windows 2000, XP, Microsoft office and more

• Resolving day-to-day IT issues, Data Backups, applying security updates and patches

• Administration and maintenance of laptops/desktops/servers/Network Hardware/Software

• Responsible for Network printers, Local Printers, Scanners Support

• Installation, configuration and Maintaining Lotus Domino-6 and Lotus Client

• Providing Web Application Support to end user

SHV Energy N/W India Ltd. (Oct-2000 to Sep-2002) as a System Executive

• Responsible for 9 branches in Gujarat. Major responsibility was system admin, regular MIS procedure.

• Responsible for database maintenance from Backend & DB optimization

• Implementation of Windows 2000 / MS Exchange 2000 server. Setup user accounts, assign access, and maintain security policies

• Training to staff members for new software's

TRAINING ATTENDED

• ITIL (Information Technology Infrastructure Library) at Wipro InfoTech, India

• Windows 2003 Active Directory & Service at Wipro InfoTech, India

• Communication Skill & Development at Wipro InfoTech, UAE

• Conflict Management at Wipro Infotech, UAE

EDUCATION AND CERTIFICATION

• Graduate from Gujarat College, Gujarat University (1997)

• Computer Science, Advanced Diploma in System Management (GNT-Software Engineering) from NIIT

• Microsoft Certified Professional (MCP)

• Cisco Certified Network Associate (CCNA) Certification & Training from Infobit Tech

• COBC (Code Of Business Conduct) from Wipro InfoTech

• ITIL V3 Fundamental Crash Course from Wipro InfoTech PERSONAL PROFILE

Date of Birth : 04th May 1977

Languages Know : English, Hindi & Gujarati

Passport No : U9166369 - Date of Expiry 14/03/2031 I assure that if given a chance would be sincere to the Job assigned to me and give my best efforts. Place : Ahmedabad

Date : (NITIN SURYAKANTBHAI SUTHAR)

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