Business Analyst Scrum certified with healthcare experience

J e n n i f e r A n n B i l l s

**** * ******** ** • MERIDIAN • IDAHO • 83646

PHONE: 62 3-55 6-7175 • E-M A IL : **********@*****.*** May 8, 2023

Dear Hiring Manager :

I am submitting this letter and the attached resume with regards to your position. I have strong confidence that I will provide the analytical and reporting skills necessary to positivity contribute. I am certain that my strong work ethic and exuberant personality I will make a strong, contributing team member.

To summarize the value I can bring to your position, I have:

• In excess of 18 years of experience in positions of increasing responsibility. Currently as a business analyst, I lead an assortment of critical projects and programs.

• Strong leadership abilities working with cross functional team members from all levels within our organization.

• A strong work ethic that influences team members to a higher performance level.

• An adaptable and flexible nature acquired through immersion in the radically changing environment of the health care industry and through the need to consistently meet increasing performance expectations from clients, providers, and customers.

• A passion for successfully implementation new ideas in software, benchmarking technology, and reporting that lead to effective decision making at higher levels. I am seeking an opportunity for greater challenges and career growth. I am versatile, high energy, and an achiever! I sincerely welcome the opportunity to discuss this position and my qualifications with you.

Sincerely,

Jen Bills

J e n n i f e r A n n B i l l s

5089 W CARAGANA ST • MERIDIAN • IDAHO • 83646

PHONE: 62 3-55 6-7175 • E-M A IL : **********@*****.*** Professional Summary

An ambitious and results driven professional, providing effective data and analysis with a positive attitude. Cooperates closely with executives and subject matter experts in planning and developing analytical methods for data collection, analysis, and reporting in order to drive meaningful change within tight deadlines.

Technical Skills

MS Office, SQL, Facets, Truven, Lawson, SSIS, Pyramid, MEDai, BI Center, Hyperion, Essbase, Peoplesoft, Ultra Edit, SMART, Teams, SCRUM master certified

Work Experience/Qualifications

Optum Technology, remote, Idaho 11/2021 - Current

Sr. Business Systems Analyst

Collaborate between business clients and oversee IT developers onshore/offshore

Gather technical requirements from clients and prepare specifications that follow project guidelines

Improve efficiencies through business process modeling

Deploy reporting for regulatory requirements and reimbursements

QA data sets during testing using SQL through creation of test cases

Participate in sprint, maintaining user stories and features in Rally

Lead large projects to achieve key business objectives

Translate large data sets into usable presentable visuals United Health Group, remote, Idaho 8/2016 – 11/2021 Sr. Report Business Analyst

Worked with cross functional teams to design, develop, and program HEDIS and CAHPS reports

Solved complex problems impacting the business

Provided GAP analysis and explanations on reporting for a variety of stakeholders including executive staff

Searched for areas of deficiencies and implemented process improvements, cutting FTE hours needed

Provided project management for key implementations

Participated in User acceptance testing

Optum Behavioral Health, Meridian, Idaho 8/2013 – 8/2016 Finance Manager

Analyzed of monthly Medicaid medical expenses; identifying trends, variances and potential opportunities for the Medicaid mental health program

Partnered with leadership to identify cost control measures J e n n i f e r A n n B i l l s

5089 W CARAGANA ST • MERIDIAN • IDAHO • 83646

PHONE: 62 3-55 6-7175 • E-M A IL : **********@*****.***

Educated and collaborated with Idaho Department of Health and Welfare on processes and workflows

Presented financials to stakeholders and Optum executive staff

Generated quarterly forecast as well as month end close Blue Cross of Idaho, Boise, Idaho 1/2009 – 8/2013

Health Data Provider Analyst Senior

Supplied provider network management with findings and recommendations for cost control

Educated the provider community on their practice patterns, trends, and efficiencies

Used Truven software applications to generate analysis of ROI for board presentations

Developed SQL Queries for report generation and CAHPS reporting

Forecasted trends in medical conditions and key performance indicator Blue Cross of Idaho, Boise, Idaho

Health Data Analyst Intermediate

Monitored and reported areas of high cost, high trend, high variation from standardized benchmarks

Provided analysis and decision support to Medical Management to improve quality and cost containment

Collaborated in the development of pay for performance programs Humana Inc., Scottsdale, Arizona Summer 2007- Summer 2008 Financial Analyst

Completed moderately complex financial analysis on contracts and utilization

Accurately prepared medical cost trend analysis

Assisted in developing better criteria for summarizing information

Prepared statistical data for budget analysis and reporting Safeway Inc., Phoenix, Arizona Fall 2001- Spring 2005 Accountant

Supervised seven Accounts Receivable Analysts

Reconciled reserve and debit balance accounts at month-end close

Prepared materials for external audit of Safeway, Inc. and Annual Report

Managed and maintained budgeted levels of bad debt

Resolved non-routine collection and deduction account issues directly with vendors

Monitored third party assignments and collections

Reviewed and approved settlements and bad debt adjustments J e n n i f e r A n n B i l l s

5089 W CARAGANA ST • MERIDIAN • IDAHO • 83646

PHONE: 62 3-55 6-7175 • E-M A IL : **********@*****.*** Safeway Inc., Phoenix, Arizona

Accounts Receivable Analyst

Collaborated with divisions to resolve disputed invoices

Tracked and maintained 70 key vendor accounts

Recommended write-offs on uncollectible vendor accounts

Accurately presented receivables for corporate books Toyota Financial Services, Phoenix, Arizona 1999-Fall 2001 Wholesale Auditor

Completed onsite dealership audits for the Southwest Region

Reconciled inventory shortages through immediate collection of delinquent dealer accounts ranging from $200K to $1 Million

Tracked dealer account history for follow-up audits Toyota Financial Services

Client Relations

Managed customer accounts to ensure cash flow and minimize credit losses

Resolved retail and lease delinquencies below objective of 1.9 percent

Managed all total loss accounts with insurance representatives

Provided professional service to internal and external customers maintaining a service level above 97 percent

Montana State University, Bozeman, Montana Spring 1998 Teaching Assistant

Assisted instructor in teaching and administering a public speaking course

Modeled presentation techniques during seminars for 200 students

Proctored examinations

Advised and evaluated students

Portland Public School District, Portland, Oregon Summer 1997 Accounting Assistant

Assisted Cash and Capital Asset Manager

Prepared financial statements for annual audit

Worked with banks to resolve statement discrepancies

Recorded capital equipment acquisitions into asset management system Education

Bachelor of Science, Business with a Finance Option Montana State University, Bozeman, Montana, 1999

Specialized Courses: Budgets, Statistical Analysis, Management of Financial Institutions, Managerial Finance, Money and Banking, Intermediate Micro & J e n n i f e r A n n B i l l s

5089 W CARAGANA ST • MERIDIAN • IDAHO • 83646

PHONE: 62 3-55 6-7175 • E-M A IL : **********@*****.*** Macro Economics

Recipient of Western Undergraduate Exchange Scholarship and Western Federal Scholarship

Associates of Arts, Accounting/Business Major

Clackamas Community College, Clackamas, Oregon, 1997

Phi Theta Kappa Academic Honor Society

References available upon request

Contact this candidate