Data Entry Customer Service

MARTA VILLANUEVA

**** * ***** **. ***** Cloud · 407-***-****

**********@*****.***

Dedicated Bilingual Professional with experience in all aspect of property management in a variety of markets and conditions with strong tax credit background experience and excellent Customer Service, strong communication and negotiation skills

EXPERIENCE

10-2021 – PRESENT

ASSISTANT PROPERTY MANAGER, GANNET POINTE- KISSIMMEE, FL

• Prepare all lease related paperwork in an accurate and timely manner. Explain all lease documents to new and existing residents. Ensure all documents are correctly and completely filled in and signed prior to resident move-in.

• Assist with managing the day-to-day operation of the apartment-home community. Work with property manager to ensure apartments are ready for move-in and are maintained in a satisfactory manner

• Maintain prospect, traffic and leasing data, and assist with other computer data entry as necessary

• Ensure a positive resident experience through excellent customer service and monthly resident events

• Inspect apartments for move in condition and turn over status

• Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained

• Bill coding and approval

• Create positive, welcoming, supportive environment for residents, visitors, and community associates

• Develop and execute effective marketing and advertising campaigns for apartment leasing

• Prepare and process Security Deposits Claims

• Yardi software

05-2018 – 10-2021

ASSISTANT PROPERTY MANAGER- BELLAVISTA LAKE CONDOMINUM- KISSIMMEE, FL

• Maintain high company customer service standards. Respond to resident requests and work with residents to minimize and resolve resident problems and complaints. Follow through to ensure issues are resolved.

• Update warranty report, ensure houses are ready are ready for residents to move- in on the estimated date.

• Work along with vendors to make sure all the job orders are going to be done in the time frame requested by the resident

2

02-2006 to 12-2017

All Acceptance Insurance Licensed Insurance Agent Kissimmee, FL

• Owned and operated all incoming sales calls for home or auto insurance policies.

• Made soliciting phone calls to see if my services could be of help to home and auto owners for better pricing in the industry.

• Maintained daily operations of the office, Contract Closer and Bookkeeper, did all the background checks for new employees and securing the right license was active with Department of Insurance Financial Regulations

02-2001– 05-2005

ADMINISTRATIVE ASSISTANCE, CHICAGO MAYORS OFFICE

• Maintain high company customer service standards.

• Respond to customers’ requests and work with vendors to minimize and resolve catering issues. Follow through to ensure issues are resolved.

• Booking venues, special events for Mayor office and branch

• Distribution of Mail and correspondence

EDUCATION

MAY, 1994

B.A. BUSINESS ADMINISTRATION- SAN JUAN CITY COLLEGE- SAN JUAN PR SKILLS

• Strong Organizational Skills

• A team-player eager to help drive the growth of

the business

• Ability to perform all functions of a Community

Manager

• Strong leadership skills, communication skills,

and decision-making abilities.

• Ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in

an appropriate manner

• Ability to prioritize and process information

with accuracy and clarity

• High degree of creativity, coupled with sound

business judgment

• Ability to communicate effectively and

develop relationships quickly

• Customer service that effectively and

professionally communicate in e-mail, by

phone, or in person during the course of the

workday

• An aggressive self-starter, yet diplomatic to

effectuate positive relations with

subordinates and peers. Performance

oriented and highly motivated to produce

results.

• Computer literacy

Contact this candidate