Service Representative Customer
Resume:
SAKEENA MICKENS
League City, Texas 77573
E-mail address: *******.*******@*****.***
SUMMARY
Several years of client services experience. Possess skills in loan processing, accounting and customer service. Recognized for strong analytical skills, detail oriented, oral & written communication, problem resolution, customer focus, and multi-tasking. WORK HISTORY
LivaNova 01/09 – 08/18
Healthcare Customer Service
Organize and expedite the flow of work through Customer Support Department in a timely manner.
Process requests received from customers and the sales team including orders, returns, pricing inquiries and general customer account issues in SAP.
Coordinate inventory movement in the field including trunk stock and consignment to ensure the facility will have product for surgery.
Conduct inventory audits for trunk stock and consignment.
Work with Accounting & Contracts to identify and resolve customer pricing and payment discrepancies.
Key Equipment Finance Subsidiary of Key Bank 08/04 – 01/08 Account Manager
Responsible for Booking & Funding leases onto Corporate Lease Accounting System within the Houston Servicing Center.
ccounting and Financing
Assumptions
UCC (release of liens)
Process non-monetary account maintenance and adjustments to account (as needed).
Process FedEx labels for shipments.
Customer Service Representative
Monitor the incoming CS queue and e-mail folders and process request.
Process non-monetary maintenance and adjustments to customer accounts as submitted by internal & external customer. These include but are not limited to address changes, ACH setup, billing changes such as due date changes, combined billing, waiving late fees, processing extensions, payment deferrals, processing assumptions/credit app, bill of sale, UCC extensions and terminations, mail and doing initial research on property tax issues.
Process pay-off quotes.
USF SURFACE PREPARATION 05/02 – 08/03
Sales/Customer Service
Call Center responsible for providing telephone support for external customers.
Document all orders for equipment, materials and chemicals using software tool FACTS for call tracking.
Inside Sales
Knowledge of products, inventory status and price negotiation.
Software used in Call Center: FACTS, MS Outlook, Word and Excel.
Interfacing with accounting and purchasing.
UNION CARBIDE 10/97 – 05/01
IT/Help Desk
Call Management Center responsible for providing telephone and triaging support for all internal Information Technology Services for Union Carbide.
Supporting thousands of end users on a Windows network of about fifty servers worldwide.
Document all requests for service disruptions, requests for information and change, using software tool HP Open View, ITSM and Clear Support for call tracking.
Problem analysis for the following software: Windows 95, Office 97, Citrix, Medgate, Plantware, Business Warehouse, Peakpro, Autotime, Process, SAP/R3, File Maker Pro, RCTS, Internet, Artemis, Reflections, Winzip, RAS, and ABC Flowcharter.
Problem analysis for the following hardware: Hard Drive, Monitor, Modem, Laptop, Printer, and Xerox Copier.
Reset and configure network accounts using Windows NT Software (User Manager) and remote access via telnet.
AMERICAN NATIONAL INSURANCE CO. 07/87 – 11/96
Registrar Clerk - Review and correct (if necessary) policies, administering purchase orders, billing, and file tracking.
Issue Clerk - Processing life policies, cancellations, processing loans, cash surrenders, ownership and beneficiary changes, deceased ownership and absolute assignments, account receivable, computerized inventory, policy compensation, close outs, and bank deposits.
Senior Accounting Clerk - Analyze problem payments, post payments, daily deposits, journal entries and correction of billing error reports. ENTEX GAS COMPANY 09/84 – 04/86
Administrative Clerk
Collections
A/R
NSF check processing
Service calls (reconnect or disconnect)
Balancing bill statements.
EDUCATION
Alvin Community College, 1985
Associate in Applied Science Degree in Mid-Management and Fashion Merchandising.
College of the Mainland, 1993
Basic Petrochemical Process Operations
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