Customer Service Specialist
Resume:
Cindy Bradshaw
Conroe, TX *****
**********@*****.***
Work Experience
CSR Agent
Porter Insurance
November 2022 to Present
Essential Functions: Sales/ Closing of policy for P&C . Answer phone/update client policies along with contact information. Handle billing inquiries process payments. New customer onboarding, cross selling, increase retention, as well as new purchase vehicle quote. New business client thank you process. Work all renewals and changes to make corrections on incorrect insurance. Run cancellation audit and follow up on non-renewal, and preform policy reviews. Gather 20 new 5 google reviews per month. Customer Service Specialist Agent
TGH Insurance - Willis, TX
2022 to 2022
Essential Functions: Answer phone/update client policies along with contact information. Handle billing inquiries process payments. Handle dissatisfied customers, set appointments for sales team, assist in training team members. New customer onboarding, cross selling, increase retention, as well as new purchase vehicle quote. New business client thank you process. Work all renewals and changes to make corrections on incorrect insurance. Run cancellation audit and follow up on non-renewal, and preform policy reviews. Gather 20 new 5 google reviews per month. Customer Service Manager Manager
Torkworx LLP - Houston, TX
2021 to 2022
Duties included but not limited to overseeing and managing multiple aspects of our customer interactions for current and future customers. Equipment Offerings of the Company, including but not limited to the following:Prepare internal newsletter for communicating achievements, events and personnel activities. Prepare and submit new account setup along with sending TW company info. Trade show planning, preparation and execution.Identify profitable products or solutions for resell.Coordinate supportive marketing, sales and product material.Leverage relationships to develop reseller/rental business and extend our repair and calibration services.
Add market segments to new accounts and start to classify existing accounts. Promote and ensure successful experience for TW and customer.
Sales Manager
Hydraulic Equipment Service - Houston, TX
2007 to 2019
Duties included but not limited to sales calls, in store sales, shipping and delivery, procurement, rental, invoicing and collecting Sales staff supervision and support including training and development. Financial responsibility and review for operational and profitability. Develop and maintaining relationships with Customers ; supporting plans and initiatives to meet customer and business needs Rental/Sales Coordinator
Air Tool Equipment - Houston, TX
2002 to 2007
Duties included but not limited to Coordinating complete, equipment sales and or rental calls, in store and related. activities and assignments.. Invoices and collections. Develop and maintaining relationships with Customers ; supporting plans and initiatives to meet customer and business needs
Skills
• Key Words: Facilities operation manager, project manager, contract management, sales, new business development, budget, staffing plans, hiring, customer service expectations, electrical technology, college, maintenance manager, facilities, critical space, contract, customer retention, control tech, dispatch, financial associates, vertical market, critical environments, request for proposal, request for quote responses, retention, standard operation procedures, SOP, KPI's, Raised floor management, software equipment programming, profitability, national accounts, financial reporting, develop budgets, business unit, portfolio, sub accounts, escalation processes, labor, customer team, team, staff, maintenance operations, back office support, customer facilities, communication, consultation, customer facility issues, space allocation, ergonomic standards, codes, baseline proposals, lease management, distribution centers, material equipment, conveyance equipment, racking, HVAC.
• English
• Customer service
• Sales
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