Appointment Setter Service Representative

Leon M. Strickland Jr.

**** ********** **., *******, ** 48204

*** - ***-**** ****

*** – 953-5303 Cell

adw2c3@r.postjobfree.com

Experience:

Customer Service Representative

October 2021 – Present First Advantage Detroit, MI

Schedules drug tests, finger prints, healthcare services for pre-employment and other reasons.

Gives results to clients and advises candidates on drug test statuses.

Reset passwords for systems and expedites complex issues. Work from home.

Customer Service Representative

January 2021 – October 2021 Teladoc (NexRep) Detroit, MI

Intake representative for new Teladoc sign ups.

Set appointments for doctor visits and prescription refills.

Explained website navigation and handled password resets and other duties. Work from home.

Appointment Setter/Sales

October 2018 – January 2021 Grindstone Inc. Detroit, MI

Set appointments for Sales Representatives cold calling B2B in various industries including

Accounting Software, Maintenance, and Automotive industries.

Used Salesforce CRM for call management and record keeping. Work from home.

Appointment Setter/Sales

March 2011 – October 2018 LK Marketing Detroit, MI

Set appointments for Sales Representatives cold calling in the Credit Repair and Dental

Software industries. Also conducted surveys for colleges on an as needed basis.

Used Zoho CRM for call management and record keeping. Work from home.

Research Agent

March 2008 – June 2011 Kgb_USA Detroit, MI

Answered customer's questions using Google and company mandated search methods.

Checked for accuracy of research and offered technical solutions.

Education: Detroit Business Institute Detroit, MI

July 1983 – September 1984

Accounting Curriculum / Certificate

Interests: Computer Technology, Current Events, Reading, Self Awareness

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