Operation Management
Resume:
Edward H. McClendon III, MBA
************@*****.***
Professional Summary
Operations Manager with over 16 years of experience leading departmental teams and training. Utilized Communications, Project Management, Vendor Management, and Supervisory skills while increasing productivity using Lean and Kaizen methodology.
PROFESSIONAL EXPERIENCE
Creative Bus Sales
Service Operations Manager 11/2022 - 02/2023
•Oversaw operations of service department while supervising personnel using cost-effective lean performance.
•Managed federal inspections and maintenance of plumbing, electrical, HVAC, landscaping, paving & fencing, building/office cleaning, and lot security as required.
•Maintained customer and sales team production schedule, while managing vehicle inventory and locations.
•Provided input for operational and service budget to onboard quality resources.
•Scheduled and prioritized bus sales, service, and met customer deadlines.
•Facilitated opening, closing, securing service facility, along with delivery and pick up of vehicles to and from customer locations and other sales locations.
•Responsible for vendor management while building and maintaining departmental relationships.
•Implemented technician training with specific manufacturers (Braun, IC, Ricon) and ensured drivers received adequate training and licenses.
•Communicated with sales and administration (DMV & Accounting) to ensure necessary paperwork was transferred to and from departments in a timely manner.
•Coordinated all sublet services for weight, smog, fueling, and all (5) sites.
•Facilitated warranty administration for factory approvals, contacted factory and customers with recalls, and warranty procedure guidelines.
•Provided customer service by retrieving payments, processing trade-ins, responding to inquiries, and informing customers of costs associated with warranty repairs.
•Managed closing and logging of warranty repair orders as well as input into Systems 2000.
•Hired and enforced disciplinary actions with service department employees.
•Managed (Internal, Retail, and Warranty work orders) information process through Accounting Department
•Reviewed and cleared system issues related to service department input.
Atlanta Public School
Service Operations Manager 6/2018 – 10/2022
•Managed operations of all (5) fleet service sites while supervising team of technicians.
•Provided budgetary recommendations for resources and operational improvement to increase productivity.
•Conducted daily startup and oversaw shutdown of operations equipment.
•Oversaw business systems and infrastructure support for all (5) service facilities.
•Created and maintained work plans and team schedule as well as incorporated cost-effective resources and supplies/tools.
•Oversaw maintenance and reported issues with all areas of each of the (5) sites (i.e., plumbing, electrical, HVAC, (5) site structures, and security gates).
•Evaluated team performance, inspections, diagnosis, and service while validating fleet vehicles and equipment repairs for improvement.
•Supervised and instructed technicians in the repair and reconditioning of vehicles and machinery equipment.
•Oversaw service of facility including HVAC, fire extinguishers, and backup generators.
•Approved PTO and conducted annual evaluation for personnel according to established procedures.
•Supervised preparation and maintenance of records and reported incidents to equipment repair and maintenance.
•Facilitated team training and new personnel overview of shop methods and operating procedures (i.e., workorders, specifications, routing, sanitation, and safety program).
•Implemented technician training with specific manufacturers requirements (Braun, IC, Blue Bird, Thomas Cummins, etc.).
•Performed intermittent inspections of work performance and supplies ordered to ensure proper standards are met.
•Responsible for vendor management while building and maintaining departmental relationships.
•Administered tool inspections and managed equipment compliance.
•Coordinated and assigned emergency road service to technician team members.
•Prepared, maintained, and supervised scheduling of preventive maintenance and repairs, while completing state required documents.
•Documented and implemented Georgia Department of Education bus inspection process.
•Coordinated annual D.O.T inspections with the Department of Transportation
•Ensured safety/security of the workplace and managed appearance of facility and grounds.
•Oversaw the build out of specifications for district support and police department vehicles.
City of Atlanta, Atlanta, GA
Fleet Maintenance Supervisor 1/2007 – 6/2018
•Supervised maintenance and operations of all city vehicles (i.e., heavy trucks, off-road, and runway snow equipment), equipment, repairs, and emissions/inspection certifications at each site.
•Responsible for daily startup and shutdown of operations equipment and facility.
•Monitored facility services for systems, HVAC, fire extinguishers, power, and backup generators.
•Hired, trained, onboarded mechanical technicians as well as facilitated disciplinary actions with service employees.
•Evaluated productivity for improvement and approved PTO for service personnel.
•Supervised the diagnostics and repairs, engine performance (tune-up), emission repair and inspections for Atlanta Police Department and Atlanta Fire and Rescue vehicle fleet.
•Responsible for vendor management and maintaining relationships with various departments.
•Conducted problem-solving and other duties as needed.
EDUCATION
Master’s- Master of Business Administration - University of Phoenix in Atlanta,
Bachelor’s degree in Business Management- University of Phoenix in Atlanta, GA
Thomas Built Bus Training
Natural Gas Vehicle (NGV) Ins
ATG (Automotive Training Group)
Honda/Acura Factory Trained
Jaguar Factory Trained
Lean Process, Kaizen
Saturn/GM Factory Trained
CAREER ACHEIVEMENTS and CERTIFICATIONS
Received City of Atlanta Fire & Rescue – Letter of Recommendation
Received Hartsfield-Jackson International Airport Operations – Letter of Recommendation
ASE Certification – 2012
Heart Saver Certification/CPR/AED/First Aid - 2016
General Motor Engine Performance
CNG Compressed Natural Gas Certification
NGV/Fleet Operation Safety
OSHA safety regulation
DOT safety regulation
Ford High Voltage Vehicles Components & Operations
Class A CDL
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