Service Representative Data Entry

Professional Summary

Skills

Work History

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**** ******* **, ********, ** 43211 • 614-***-**** • *******@*****.*** Well, qualified CSR proficient in handling complex customer issues and promoting positive experiences. Efficiency- driven and organized with team- oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments,

Hardworking Customer Service Representative with 15 years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Customer Services and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 15 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Hardworking CSR bringing 15 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Multi-line phone talent

Data entry

Good listening skills

Retail store support

Money handling abilities

Route dispatch

Sale expertise

Professional telephone demeanor

Complaint resolution

Staff education and training

Warehousing functions

Quick learner

Recordkeeping strengths

Credit card processing

Creative problem solving

Order fulfillment

Customer Service Representative, 06/2015 to 03/2018 Manpowergroup Inc. – Columbus, OH

Supported customer needs by fielding diverse questions about issues such as available Education

merchandise, current prices and upcoming company changes. Evaluated account and service histories to identify trends, using data to mitigate future issues. Compiled customer feedback and recommended service delivery improvements to management. Document Scanner, 12/2013 to 11/2014

RandstadUSA – Columbus, OH

Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.

Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.

Customer Service Representative, 06/2011 to 12/2013 Express Inc. – Columbus, OH

Evaluated account and service histories to identify trends, using data to mitigate future issues. Consulted with outside parties to resolve discrepancies and create effective solutions. Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Communicated with vendors regarding back order availability, future inventory and special orders.

Compiled customer feedback and recommended service delivery improvements to management. Responded to customer requests for products, services and company information. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Answered constant flow of customer calls with up to 80 calls in queue per minute. Addressed customer concerns about delayed and canceled products and resolved issue through some form of rembersment.

Addressed customer concerns about delayed and canceled products and resolved issue through some form of reimbursement.

Provided primary customer support to internal and external customers in fast-paced environment. Answered customer telephone calls promptly and in appropriate manner. High School Diploma: 1991

Greenville High School - Greenville, MS

Associate of Science: Human Resources Management

Columbus State Community College - Columbus, OH

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