Center Representative Call

Theresa A. Hildebrand

**** ****** **** #* *********, NY 13029 315-***-**** ************@*****.*** To obtain and secure a position which allows me to utilize my skills, knowledge and abilities, which include but are not limited to: financial auditing, computer skills, entering and retrieving data, database queries, generating reports, planning, communication skills and customer service. SKILLS

Microsoft Word & Office Software Proficiency, Attention to Detail, Problem – Solving and Multitasking Ability, Analytical and Critical Thinking, Outbound and Inbound calls with the ability to demonstrate strong business email etiquette

EXPERIENCE

Jenny’s Shear Image, Central Square, NY - Hair Stylist December 2021 - Present

● Provide hair care services including shampooing, cutting, coloring and styling

● Provide quality customer service and maintain high standard of professionalism

● Maintain inventory control on all products used and sold with in the salon East Syracuse Chevrolet, East Syracuse, NY - Title & Billing Clerk February 2021 - December 2021

● Check for accuracy in the application and ensure that all information is complete

● Receive and process paperwork from the F&I Department Automotive Title Clerks prepare payoff checks for new vehicles and trade-ins

● Perform accounting functions for the company by processing paperwork and finance contracts for new & used retail, wholesale and lease deals Spectrum, Syracuse, NY - Call Center SMB Representative December 2021 - September 2021

● Explained product prices and packages as well as answered questions and addressed concerns of potential and existing customers

● Solicit Sales of new promotions and services

● Overcome objections using friendly and persuasive strategies EmblemHealth, East Syracuse, NY- Healthcare Call Center Representative February 2016 - December 2020

● Delivered excellent customer service and met call guidelines for service levels, handle times and productivity

● Recorded actions taken, resolved issues, including making claim adjustments and input information to effectively manage customer accounts

● Maintained over 60 inbound calls daily from customers and providers regarding claim status, benefits and eligibility for medical, dental and hospital Practice Resources, Syracuse, NY - Medical Biller

March 2014 - February 2016

● Analyzed complex Explanation of Benefits forms to verify correct billing billing of insurance carriers

● Communicated with insurance companies, patients and providers to resolve denied claims and resubmitted

● Reviewed patient records, identified medical codes and created invoices for billing purposes

EDUCATION

Cicero North Syracuse High School, Cicero, New York - Diploma September 1997 - June 2000

OCM BOCES, East Syracuse, New York - NYS License in Cosmetology September 1998 - June 2001

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