Customer Service Data Entry
Resume:
Tajha Rivas
Orlando, FL *****
*******@*****.***
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remodler
InDemand Services - Orlando, FL
July 2022 to Present
• I remove store merchandise off the shelves
• I take the shelves down the isle apart
• Put away the old removed shelves
• Clean the area
• Build new shelves
• Restock the merchandise in product order
Customer Service Rep
24-7 Intouch - Altamonte Springs, FL
October 2018 to December 2021
Answer phone calls
● Positive attitude, Patients & Understanding
● Great Customer Service
● Handled 50+ Customer Service Interactions/Calls per day, Giving Detailed, Personalized, Friendly and polite service to ensure customer retention and satisfaction.
● Memorized all company products and services to be able to answer all customer questions quickly and efficiently.
● Collate source data such as customer names, addresses, phone numbers and enter data into various customer service software.
● Trained three new employees in customer script recitation, Conflict resolution and data entry practices.
● Able set up laptop, headphones, microphones and skype or any other chat client service to converse with customers.
Assistant Manager & SalesPerson
Waffle House
March 2016 to May 2020
Customer Service
• Handling Food
• Shift Duties - Cleaning, Stocking
• Expediting orders - making sure they are called in and delivery correctly.
• Door core - Making sure customers are seated in order they have arrived. 2
• Salespersons - serving customers food, making sure the orders are delivered correctly and all customer needs are met to satisfaction.
• Managing/Making a schedule ( helped making schedules ) Front House Worker
Chick-fil-A - Winter Garden, FL
March 2019 to September 2019
Customer Service
● Stocking, ability to stand for hours at a time with no break.
● Handling food
● Ability to take orders & Deliver the orders
● Working outside under difficult weather conditions Education
High school diploma
Beta High school - Orlando, FL
August 2015 to May 2017
Skills
• I'm outgoing, very positive, upbeat personality, extremely energetic, caring, honest, optimistic, funny sense of humor. I do well with groups and working alone. I tend to be the person others come to and lean on. Have wonderful Customer service skills.
• Active listening
• Communication
• Computer skills
• Customer service
• Interpersonal skills
• Leadership
• Management skills
• Problem-solving
• Time management
• Transferable skills
• Assistant Manager Experience
• Conflict Management
• Food Handling
• Negotiation
• Restaurant experience
• Sales
• Supervising experience
• Microsoft Office
• Computer skills (10+ years)
• Assistant manager experience (2 years)
Additional Information
Communication
• Excellent written and verbal communication skills.
• Confident, articulate, and professional speaking abilities (and experience)
• Empathic listener and persuasive speaker.
• Writing creative or factual.
• Speaking in public, to groups, or via electronic media.
• Excellent presentation and negotiation skills.
Key Components of Great Customer Service
I believe the great key components of customer service are..
•
Putting the Customer needs first
Giving Genuine Interests and Enthusiasm Giving Empathy to Customers Communication
Genuinely Listening Professionalism
Knowing how/when to apologize
I apply these necessary components in every interaction I have with a customer or even a possible customer. These components must be applied to every call, conversation with a customer no matter when and where and why they are calling or coming in. Using these key components of customer service is how I provide an outstanding experience for my customers and they leave happy and satisfied with the help I have provided them.
Leadership
I have Strong Leadership skills such as Communication. Effective leadership starts with good leadership communication skills in both conversation and writing — in a variety of circumstances. Such as...
• Problem Solving. ...
• Delegating. ...
• Giving & Receiving Feedback. ...
• Conflict Resolution. ...
• Organization. ...
• Motivation.
Without these skills you cannot manage a team and guide them towards success with satisfying all customer's needs. Showing them, you are good at being their leader will provide a healthy work space for the team and customers. Showing a team these skills and how they are conducted 3
correctly will teach them how to be a leader. Help them later in life with leadership skills when a team is shown an Outstanding leader who loves their job and position.
Contact this candidate