Retail Store Customer Service

Wendy Bakken

Retail Store Manager

Purchasing/Receiving/Inventory Integrity

**** **** ****** **** 253-***-**** *********.******@*****.***

SKILLS

Retail Store Manager Purchasing/Receiving store inventory

Inventory Integrity Store Merchandising

Manage Logistic personnel and Logistic systems, as well as direct daily operations.

AWARDS

Nordstrom All-Star Award Nordstrom Anniversary Cup Winner Nordstrom Mentorship Award Selling Department of the Year

EXPERIENCE

Pet Central (part of Rebel Ranch) - Retail Store Manager August 2019 - January 2023

● Full responsibility and ownership of the store and team.

● Hiring a staff committed to providing exceptional customer

service

● Managed daily tasks of scheduling, training and

merchandising.

● Managed Inventory integrity.

● Worked closely with the store director and purchasing to make

sure we had the correct product for daily sales and events.

Reber Ranch- Retail Store Lead January 2019 - August 2019

● Co-Manage a team of 20 employees in driving sales increases by providing excellent Customer Service.

● Work closely with Store Director and Purchasing Manager to make sure we have the correct product at the right time to drive daily volume and have successful sale events

● Manage daily tasks in running the store. Scheduling, training, merchandising and service.

Reber Ranch - Purchasing/Receiving August 2016 - January 2019

● Purchasing store Inventory - Partner with a team to order all replenishment, seasonal items and new vendors. Create Purchase orders and set up new items in the Retail Pro POS system.

● Receiving - Processing all deliveries to the business. Auditing for accuracy and damages. Communicating with stocking employees when product is ready to go to the floor.

● Processing Returns/Damages - Process all damages and customer returns on a weekly basis. Create vendor relationships to obtain reimbursement or replacement of product.

● Inventory Integrity - Audit and correct any Inventory discrepancies. Responsible to maintain organization of backstock product in stockrooms and barns.

● Merchandising - Responsible for all new product floor sets, event displays and training of sales team on floor standards.

● Support store by providing exceptional Customer Service to our customers.

Nordstrom Tacoma - Logistic Manager May 2014 - August 2016

● Directly manage/train a team of 21-40 employees in the areas of Receiving, Delivery, Stock, Inventory Control and Web fulfill/ processing.

● Responsible for the execution of the Store Inventory twice a year.

● Purchasing store supplies with a annual budget of $225,000

Nordstrom Downtown Seattle - Assistant Logistic Manager March 2013 - May 2014

● Assisted in managing/training a team of 40- 120 employees in the areas of Receiving, Delivery, Stock, Inventory Control and Web fulfill/ processing.

● Supported the execution of the Store Inventory twice a year.

● Purchasing store supplies with a annual budget of $750,000

Nordstrom SouthCenter- Merchandise Integrity Manager February 2012 - March 2013

● Manage/Train a team of 1 8 - 25 employees in the areas of Stock, Web Fulfill/processing

● Execution of store inventory twice a year.

Nordstrom Northgate- Merchandise Integrity Manager September 2010 - February 2012

● Manage/Train a team of 12-20 employees in the areas of Stock, Web Fulfill/processing

● Execution of store inventory twice a year.

Nordstrom Bellevue- Assistant Sales Information Manager September 2008 - September 2010

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Manage/Train a team of 25-80 employees in the areas of Stock, Web Fulfill/processing

Execution of store inventory twice a year

Training facilitator - New hire, personal book, Relationship selling and Inventory Integrity.

Department Selling Manager in various stores

August 1987 -September 2008

EDUCATION

Tacoma Community College - AA September 1986 - June 1988

Stadium High School - Tacoma

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