Customer Service Associate

TANVIRA MOMIN

*** * ****** **** ****** NW Lilburn, GA 30047

Mobile: 678-***-****

Email: ***********@*****.***

Citizenship: (Yes)

Availability: Job Type: Permanent, Department of

Work Schedule: Full-Time, Permanent

Federal Experience: Yes

Announcement Number:

Control Number:

Salary Range:

Pay Grade:

OBJECTIVE: To obtain a full-time position as an Position Name with the Department Name where I can leverage my extensive interpretation, operations, administrative and customer service experience to assist the department in the day-to-day operations and achieve the department’s public service and societal goals. PROFILE SUMMARY

Passionate, dynamic and detailed-oriented professional with over 8 years of administrative, operations management and customer service experience who is tech-savvy, and enjoys helping people as much as possible with excellent customer service skills.

Highly adept at managing calendars, busy schedules, regulatory compliances, data management, building reputation and presenting a positive public image interacting with various levels of stakeholders.

Ability to use a variety of software programs, creating various forms of documentation for internal use, retrieving data, and preparing reports.

Possesses immense ability to address questions, concerns, and issues related to employees as well as vendors, suppliers, potential partners and other external stakeholders.

Immense ability to deal with telephone enquiries, emails, letters and texts from customers in a professional manner, consistent with the organization's customer services standards and targets.

Works with clients and customers to assess needs, resolve problems, and satisfy expectations.

Ability to develop and maintain Standard Operating Procedures (SOPs).

A team player skilled and equipped with articulate communication, negotiation, presentation and interpersonal skills in building a positive work relationship with diverse individuals.

Experienced in a variety of administrative roles requiring scheduling, verifying credentials and documentation, and ensuring compliance with policies and procedures. P ROFESSIONAL SKILLS

Profound management skills and ability to respond quickly to the orders.

Excellent negotiation, interpersonal and office management skills.

Excellent research and writing skills.

Strong ability in developing agreements.

Comfortable working in a highly autonomous environment.

Advanced clerical, administrative and customer service skills.

Possess excellent written and verbal communication skills to efficiently and effectively communicate with employees.

Ability to relate to others and motivate them.

Excellent organizational, planning, and networking skills.

Exceptional ability to align and engage various levels of internal and external stakeholders and work issues to closure.

Adept at solving problems with speed and efficiency. CORE COMPETENCIES

Calendar Management Excellent Customer Service Skills Computer-savvy Electronic Record Keeping Administration Written Communication & Drafting Skills Language Interpretation Report Preparation General Operations Listening Skills Interpersonal Skills Complex Problem-Solving Skills Multi-tasking Ability Initiative Detail-oriented Record-keeping and Correspondence P ROFESSIONAL E XPERIENCE

Customs and Border Protection, Department of Homeland Security Hartsfield-Jackson Atlanta International Airport, Atlanta, GA Supervisor/Lead, International Services

04/2018 – Present

Salary: $xxxxx Per Year

Hours per week: 40

Supervisor: XXX xxx-xxx-xxxx

Okay to Contact: Yes

Duties, Accomplishments and Related Skills:

Provide translation assistance to federal agents during the routine inspection of international passengers.

Interpret during complex deportation and prosecution cases conducted at the airport.

Provide airport, airline and tourist information when possible in English and foreign languages, as required in different areas of the airport.

Provide assistance to incoming international passengers with Automated Passport Control Kiosk.

Reflect an excellent public relations image and maintain a high standard of service by providing accurate, current and complete information.

Offer translation services to Airport tenants and visitors.

Operate a public address system announcing arriving and departing flights; assess the validity of paging requests and page individuals throughout the Concourse.

Provide information and assistance to employees and visitors in all areas of the International and/or Domestic Concourses.

Perform other duties as assigned.

Demonstrated high level of interpersonal skills and ability to handle sensitive information and documents with confidentiality.

Walmart

Customer Service Associate

07/2010 – 08/2017

Salary: $xxxxx Per Year

Hours per week: 40

Supervisor: XXX xxx-xxx-xxxx

Okay to Contact: Yes

Duties, Accomplishments and Related Skills:

Greeted customers and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions, and orders.

Responded to customer complaints and questions.

Educated and enlightened customers on product prices and details.

Addressed challenges according to the policies of Walmart.

Handled issues of return, exchange, and refund.

Adhered to safety procedures in ensuring the security and safety customers within the store.

Ensured complete satisfaction of customers and created a great customer experience.

Prevented store losses using awareness, attention to detail and integrity.

Trained new employees on customer service skills.

Demonstrated ability to engage others through effective leadership. E DUCATION

Bachelor of Commerce (Business Management and Administration) Gujarat University, Gujarat, India

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