Service Agent Passenger

EHICHIOYA JENNIFER EFEISE

Tel: (+***) 816-***-****, house 24, Onitsha Street Jedo estate

Sabon lugbe airport road abuja, FCT.

Email: *****************@*****.***, *******@*****.*** CAREER OBJECTIVE

To work in an environment which encourage me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Key professional skills and Core Competencies

• Departure Control System (DCS) proficiency

• Ticketing and reservations

• Boarding gate procedures

• Customer service management

• Travel bookings and payment processing

• Excellent communication skill-verbal and written

• Self-motivated and target oriented

• High thinking ability to solve problems

• Proficient with Microsoft word, outlook and Excel. PROFESSIONAL EXPERIENCE

ARBITECH. NIG. LTD, TRANSCORP HILTON ABUJA. Admin Assistant Sept. 2021 till present.

• carrying out general Admin duties and functions

• make account reconciliation of debtors and creditors

• drafting and structuring monthly payment of salaries

• carryout monthly inspections of CPM’s maintenance services

• ensuring the smooth running of the day-to-day office activities. ARIK AIR NNAMDI AZIKIWE INT’L AIRPORT ABUJA Passenger service agent Sept. 2019- August2020

• Delivering outstanding passenger service by handling check-in duties, reservations, ticketing, seating, arrangements, and baggage processing.

• Boarding in confirmed ticketed passengers on aircraft.

• Issuing airline tickets and recommending routes to passengers.

• Communicating directly with a wide variety of personalities, leveraging interpersonal talents to build strong relationships and secure both passenger and co-worker trust.

• Listening to customer concerns and needs and offering timely and professional responses for maximum customer satisfaction.

RELIABLE TRAVELS AND TOUR, IKEJA

• Assist in visa processing.

• Filling in client data base and information.

• Organizing travel by booking accommodation and reservations needs as required.

• Performing general office clerk duties and errands, coordinating events as necessary.

• Aiding with client reception as needed and maintaining supplies inventory. 2

BARR. SUNNY & CO LAW FIRM Secretary 2012 – 2014

• Receiving and directing of calls, maintaining diaries and arranging appointment.

• filing arranging case files, typing, preparing and collating reports.

• Organising and servicing meetings (producing agendas and taking minutes.

• Liaising with relevant organisation and clients, logging, processing bills and expenses. EDUCATION BACKGROUND

• UNIVERSAL SCHOOL OF AVIATION, EJIGBO LAGOS STATE 2019

• Advance diploma in airline ticketing and reservation

• Diploma in customer service management

• AMBROSE ALLI UNIVERSITY, EKPOMA EDO STATE 2018

• BSC. in Political science

• BLESSING GROUP OF SCHOOL, EKPOMA EDO STATE 2012

• Senior Secondary Certificate (WAEC)

TRAINING AND OTHER CERTIFICATION

• Jobberman soft skill acquisition June 2022

• Public Relations and Conflict Management. 2021

• NYSC (Discharged Certificate) August 2020

• Advance Diploma in Airline Ticketing and Reservation. April 2019

(Use of GDS Amadeus/ Sabre).

• Diploma in Customer Service Management April 2019 PERSONAL TRAIT

• Ability to organize clerical work, administration, and control systems, perform a variety of detailed functions and meet established deadlines and excellent customer service skills.

• Quick learner with good grasping ability, Action-oriented and result-focused.

• Excellent oral & written communication skills.

• Ability to listen attentively, communicate persuasively and follow through diligently.

• Multi-tasking, time management skills and ability to deliver good conduct. HOBBIES

• Reading and meeting new people.

• Travelling and Communication

REFERENCE

Available on request.

Contact this candidate