Rikki Cook

480-***-**** • adw287@r.postjobfree.com • Vancouver, WA 98682

Hardworking and motivated individual with 8+ years' experience in multiple fast-paced office environments. Proven organizational skills and thorough knowledge of corporate policies and procedures with well-developed administrative skills in written and verbal communication, bookkeeping and scheduling. Adept at managing multiple projects professionally and efficiently with a keen attention to detail.

Summary

Skills • Customer service

• Payment processing

• Oral and written communication

• Attention to detail

• Clerical Skills

• Multi-Line Telephone Systems

• Recordkeeping and Bookkeeping

• Cash Deposit Preparation

• Inventory Assessment

• Data Entry and 10-Key

• Billing and Invoicing

• Cash Deposit Preparation

• Scheduling and Calendar Management

01/2018 - Current

Freelance Pet Groomer, Self Employed, Vancouver, WA 11/2008 - 12/2012

Pet Groomer, Baseline Animal Clinic, Mesa, AZ

10/2005 - 10/2008

Assistant Office Manager, Paws Veterinary Clinic And Grooming Spa, Mesa, AZ Experience

Created and established the first grooming operation for dogs and cats within Baseline Animal Clinic.

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Consulted with owners and made recommendations on individual grooming needs of pets of all different breeds and sizes.

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Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.

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Facilitated professional relationships with clients, promoting and encouraging repeat business.

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Collected and recorded animal weight, medical records and allergies to prepare for grooming services.

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• Promoted grooming services, packages and products to customers to increase store sales. Bathed and styled pet's fur, inspecting animals for external signs of parasites, disease or injury.

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• Handled pets with gentle demeanor to help animals feel calm and secure. Assisted with front office duties such as booking grooming appointments, follow-up phone calls to remind customers of upcoming appointments and confirmation calls.

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Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

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Oversaw receiving and organizing correspondence, answering and forwarding calls and managed office inventory by placing new suply orders.

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06/2005 - 09/2005

Installation and Permitting, Arizona Propane, Scottsdale, AZ 04/2004 - 06/2005

Accounting Clerk, Aall Insurance Group, Tempe, AZ

02/2003 - 03/2004

Receptionist, Gold's Horseradish, Hempstead, NY

01/2002 - 01/2003

Dat Entry, Service West Delivery, Tempe, AZ

• Handled scheduling and managed timely and effective allocation of resources and calendars.

• Used judgment and initiative in handling confidential matters and requests. Monitored payments due from clients and promptly contacted clients with past due payments.

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• Implemented and maintained company protocols to facilitate smooth daily activities.

• Managed permits for all gas line installations for new developments and older homes. Received and submitted payments, accurately tracking amounts, issuing receipts and updating computer systems.

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• Provided service calls for routed drivers efficiently and in a timely manner.

• Communicated with construction contractors to relay important information.

• Handled both outgoing and incoming payments and invoices for 10 locations.

• Prepared customer policies and endorsements with over 30 different insurance companies.

• Verified customer transactions through OneNet as well as other Insurance carriers.

• Processed monthly unallocated payments, uploaded payments and sorted mail.

• Assisted over 40 employees with customer payment and policies issues.

• Served visitors by greeting, welcoming and directing to appropriate personnel.

• Scheduled and confirmed appointments.

• Answered and directed incoming calls using multi-line telephone system.

• Processed orders and payments; updated accounts to reflect balance changes.

• Oversaw office inventory by restocking supplies and submitting purchase orders.

• Answered phone calls and input client orders into spreadsheets.

• Reviewed and updated account information in company computer system.

• Proofread and edited documents to correct errors.

• Dispatched drivers for pick-ups and deliveries

References Available Upon Request

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