Customer Service Corporate Trainer

DEBBIE SUNDHOLM

Menomonee Falls, WI ***** 262-***-****

SDI Marketing/Kite 2019

Corporate Trainer/Marketing & Advertising Sales

Train employees for customer experience enrolling, application, ipad, policies, Procedures, FBI Technology on Listening Ear, etc. Travel the states besides WI. KPF involving USBank & the Rewards Credit Card.

Steinhafels 2018-2019

Sales Consultant: Helping guests with options creating amazing rooms. From special orders, King Hickory, Jonathan Louis, Simon Li, Cheers, Home Stretch, Direct Design to Gascho, Kincaid, Witmer for Living Rm, Dining, Bed Rm, mattress lines, accessories, rugs, decorating pkgs, financing, updates. Boston Inc FAM 2017-2018

Room Consultant: Creating rooms for guests homes where they can build memories over time.

CRDN of Southeast WI 2013-2017

Account Mgr Customer Relations 1st Responder 9counties Fire, smoke, water, mold disasters for textile & electronic restoration. Business development calling on insurance companies, property adjusters, contractors maintaining relationships. Point of contact for client immediate needs, scope losses, document, authorizations, photos, client requests & communications, final delivery set up. Updates, estimates, loss lists to contractor, insurance or client.

CRM/nXRM documentation. Grow book of business, revenue. Networked events, meetings, lunches, golf outings, groups, select social media. Midwest Goldbuyers dba Goldmax 2011-2012 (WI locations closed 6'12) Lead Buyer: West Allis, Brookfield, Greenfield stores, Kenosha Inspect, test, weigh, photos, offers, package, document gold, silver purchased. Open & close store. Computer-salesforce, blackboard, online banking for checks. Inventory, order, daily packages to UPS.

John Casablancas Career Center 2006-2010

Senior Admissions Advisor

Cold calls, set appointments, qualify for programs, computer documents, logged, contracts, financing.

Former CARA to Mander Collision 1997-2004

Account Director of Insurance & Dealer Relations Customer Relations Mgr Reported direct to owner. Sales & marketing building, maintaining book of business thru insurance agencies, claims offices, select car dealerships, service cos. Acquired, managed Direct Repair Programs (DRPs), communications, strategies, promos, events, lunches, open houses, shop tours, network, outings, database, reports, holiday act donations, train/manage people. Featured cable TV commercials, local news, radio, flyers. 5k bonus per major DRP. Motorcar Body & Paint merge CARA Motorcar Collision Crash1 1987-2001, 2007 Account Executive Customer Relations Mgr Office Mgr Managed call ctr 800 line outbound, inbound calls, excel spreadsheets documented Customer Service Index, CSI for 26 locations in 6 states. Prompted resolutions maintaining clients, feedback & quick respond to location managers, staff for arrangements. Created quarterly company newsletters, promos, events, database, bank prep, monthly investor reports, assist owner. Sales & market ins. agencies, high line dealers building business. Headed DRP programs, trained, promoted 1stop shopping, pickup & delivery, loaners, on site appraisals, detailing, repairs, dings, glass.

EDUCATION TRAINING

John Robert Powers Milw., WI

4 Diplomas: Teacher Instructor Makeup Artistry Basic & Advanced Modeling,Classes, private lessons, self improvement, career prep, communications Waukesha County Technical College WCTC Pewaukee, WI Graduated w/Distinctive Honors 4.0 Instructor, Communications, Psychology UW Stevens Point Stevens Point, WI Sales, Marketing, Business Certificates Classes On the Job Training

Cam Marston-Author Speaker: Generational Selling

Professional Womens Development: WCBA

Larry Cockerel-Sales Specialist Speaker Author: Building Business Academy Traci Bogan-Speaker Author: Next Level Coaching Certificate Dale Carnegie Sales Program

Social Media: Phil Gerbyshak, Sue Gresham

Managing People: Key Seminar

Customer Service & Secretarial: Padgett Thompson

Assertive Communications Skills for Women: Skill path Auto Repair Management: 3M ARMS

Textile Restoration Specialist

Sales Referral Marketing NACE CSI

SDI/KITE Corporate Trainer

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