Improvement Specialist Case Manager

MISTY A MASON

**** ******** ***., ******, ******* 307-***-**** ***********@*******.***

PROFESSIONAL SUMMARY

Enthusiastic team player, deeply committed to delivering quality care as a Case Manager/Speech Pathologist

for geriatric patients. Special expertise working with patients suffering from dementia, Parkinson's, and

dysphagia conditions to provide effective rehabilitation services. Also, I worked with Pre-K through 12 grade

public school aged children from 1993-2014.

SKILLS

• Time management proficiency

• Compliance

• Acute care comprehension

• Geriatrics experience

• Patient-Focused Therapy

• Skilled In-Patient Relations

• Teamwork

• Decision Making

• Organizational Skills

• Communication Skills

WORK HISTORY

Wyoming Medical Center - Casper, Wyoming 11/2021 to Current

Internal Healthcare Improvement Specialist

• Gathering data from the facility related to clinical results and more

• Analyzing the different methods that care is delivered and managed.

• Locating problems that continue to arise with regularity and then addressing those issues

• Review all applicable laws, regulations, and compliance issues and then check to see if they are met at

the facility

• Interview employees to determine their level of knowledge concerning proper patient care

• Develop innovative programs and protocols that lead to improved care

• Continue to monitor and evaluate the development and results of all improved programs and initiatives to

determine their results, then modify as needed.

Speech Language Pathologist, 06/2020 to 11/2021

Banner Boswell Hospital – Sun City, AZ

• Provide quality therapy services upon physician referral by performing evaluations and developing

individual treatment plans and goals to maximize functional outcomes.

• Implements the treatment program and reassess treatment results.

• Actively participates in discharge planning.

• For over 40 patients monthly.

• Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians,

administrators, and co-workers.

• Made necessary referrals for ancillary services available within the hospital.

• Established home programs for patients and family members regarding diagnosis, injury prevention and

therapeutic treatments.

Speech Language Pathologist, 10/2011 to 05/2020

Symbria, INC – Warrenville, IL

• Communicated effectively with other care providers (physicians, nurses, business office, and medical

records) to provide continuity of patient care.

• Demonstrated clear written and oral communications skills when working with health care professionals,

patients, and caregivers.

Speech-Language Pathologist, 05/2001 to 05/2014

Peoria Unified School District – Peoria, AZ

• Documented developments and regressions in patients' speech, making treatment adjustments based on

latest information.

• Provided information on speech improvement techniques and non-verbal communication methods,

including lip-reading and sign language.

• Created and implemented treatment plans for 120 students monthly and intended to address speech and

language issues in collaboration with other clinical professionals.

Speech-Language Pathologist, 05/2001 to 05/2007

Grand Canyon University – Phoenix, AZ

• Conducts college-level education courses.

• Areas of instruction include teaching and theories of education, educational research, and educational

administration.

• Responsible for preparing weekly modules, facilitation of students, Guide students in APA writing, and

leading classroom discussions.

• Administer and grade examinations, journals, and weekly personal and collaborative assignments.

EDUCATION

Master of Science Speech Pathology, 2008

Northern Arizona University - Flagstaff, AZ

Ph.D.: General Education

Capella University - Minneapolis, MN

Graduated summa cum laude

2004-2005

Internship for Educational Administration I and II

WY Coroner Certification

Wyoming Law Enforcement Academy – Douglas< WY

Master of Arts: Educational Technology, 2001

Lesley University - Cambridge, MA

Bachelor of Science: Speech-Language Pathology, 1993

University of Wyoming Laramie - Wyoming

CERTIFICATIONS

Affiliations American Speech-Language-Hearing Association (ASHA)

First Aid/CPR Certified

Lee Silverman Voice Program Certification

Vital Stimulation Certification

Arizona Healthcare Improvement Association

ADDITIONAL INFORMATION

• Earned "Outstanding Graduate Award" for Class of 2008 Northern Arizona University.

• Outstanding online instructor from Grand Canyon University two times.

• Grant from McCarthy Construction for $4,000 for Cheyenne Elementary Nov. 2009.

• Exemplary Employee March 2021 from Banner Healthcare

• Banner Health Lead Writer for the SNF Fall Policy to include audits and leading the committee

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