Ryeala Walker

+1-352-***-**** adw27c@r.postjobfree.com Gainesville, FL 32606

EXPERIENCE

PHLEBOTOMIST, Gainesville, FL

Steady Hand Phlebotomy Program, August 2022-February 2023 Labeled blood vials with critical information like time of collection, date and patient name.Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.Used heel and finger stick methods to obtain blood from capillaries.Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.Identified patients using proper procedures prior to specimen collection.Successfully completed 75 -100+ sticks.

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PATIENT TRANSPORTER, Gainesville, FL

UF Health Shands Hospital, September 2022-December 2022 Transporting patients in wheelchairs, stretchers, beds to wherever they are needed to go around the hospital such as room changes, CT scans, discharged patients, etc.Greeted patient and explained transport plan and destination.Provided patient transport using various equipment and adhered to safety protocols.Maintained schedules by delivering patients safely and on time to procedure rooms.Used wheelchairs, seat chairs and gurneys to move patients.Developed strong and trusting rapport with patients to facilitate smooth, quality care.Determined mode of transport based on patient's condition, comfort and safety factors.Checked wheelchair and stretcher functionality prior to patient pick up.Stored equipment in designated areas to keep hallways clear of clutter.Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.Removed deceased patients from units to transport to morgue.

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HUMAN SERVICE WORKER, Gainesville, FL

North Florida Evaluation and Treatment Center, September 2021-September 2022 Monitor cameras, answer the phone, control the doors, file and complete paperwork, assist residents with their needs.Evaluated and addressed individual client needs and concerns.Used active listening skills and supportive diction to cultivate client rapport and open communication.Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.Acted as role model for clients by exhibiting positive behaviors.Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.Handled incoming and outgoing calls according to standard operating procedures.Took messages from callers and accurately relayed details to intended staff.Input data into computer systems to support document and information retrieval.Placed materials into storage receptacles according to classification and identification information.Maintained records of materials using logbooks or computers and generated computerized reports.Summarized raw data and analyses and made recommendations based on findings.Kept marketing team informed of latest analytics and metrics through regular reporting.Expanded customer base by successfully emailing prospects to enhance conversion rates.

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PCA PERSONAL CARE ASSISTANT/DOOR SCREENER, Gainesville, FL The Plaza Health and Rehab, August 2020-May 2021

Taking care of elderly patients, changing briefs, assisting helping bathe and use the bathroom, oral care, helping patients get inside wheelchair or back in bedMonitor staff, residence and visitors administeringCovid testing including taking temperature, filling out forms and filing personal formsKnowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate to clinical staff .Provided ongoing compassionate patient care for each client.Followed care plan and directions to administer medications.Maintained daily living standards by assisting clients with personal hygiene needs.Assisted patients with daily personal hygiene.Helped clients with personal needs from exercise to bathing and personal grooming.Developed strong and trusting rapport with patients to facilitate smooth, quality care.

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HOUSEKEEPER/BED BOARD PERSON, Gainesville, FL

HHS Environmental Services, December 2017-July 2019 Using cleaning products, sweeping and mopping floors, taking out trash, wipe down and making beds, replacing dirty linen with clean linen, sanitation/ assigning rooms to other housekeepers to clean on computer.Sanitized and cleaned sinks, mirrors, toilets and showers.Used cleaning chemicals following proper guidelines.Interacted pleasantly with clients and guests when performing daily duties.Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.Maintained well-stocked and well- organized service carts to support efficient and timely cleaning services. cleaning patient rooms, storerooms, offices, corridors, restrooms, shower rooms, and other areas. sweep, mop, vacuum carpets and upholstered furniture, empty waste baskets, clean light globes and Venetian blinds, wash walls, windows and ceilings by climbing small ladders, refill toilet tissue and towel dispensers and move furniture.

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STOCKER/CUSTOMER SERVICE, Gainesville, FL

Walmart, July 2018-April 2019

Stocked groceries, unloaded boxes off truck, used pallet jack, loaded boxes onto carts.Answered customer questions and provided store information.Delivered high level of customer service to patrons using active listening and engagement skills.Helped customers find specific products, answered questions and offered product advice.Preserved appearance of store by arranging and replenishing displays and merchandise racks.Directed trash removal and sanitation procedures to keep aisles and register area organized.

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• Sorted pallets and containers and transported items to sales floor for stocking.

• Stocked shelves during store hours, maintaining clean, and presentable work areas to reduce hazards. EDUCATION

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA

Buchholz High School

SKILLS

Cleaning First Aid/CPR Computer Skills High School Diploma MS Office Office Administration Telephone Etiquette Caller Assistance Verbal And Written Communication Equipment Transportation Healthcare (1 Year) Behavioral Health (2 Years) Meal Preparation Conflict Management Cash Handling Healthcare (2 Years) Patient Care Leadership Developmental Disabilities Experience Environmental Services Filing Vital Signs Caregiving Senior Care Home Care Mental Health Services Guest Service Valet Customer Support Customer Care Communications (1 Year) Microsoft Office (Less Than 1 Year) Customer Service (2 Years) Houskeeping CERTIFICATIONS

• Phlebotomy Technician • Medication Technician

• CPR certified

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