Customer Service Leasing Professional

Kacie Gulley

281-***-**** Houston, TX ***** *******@*******.***

NMLS #2480149

EDUCATION

James E. Taylor High School

Champions School of Real Estate May 2023

• Loan Originator: Essential Mortgage Skills

• 3 Hour TX SML SAFE: Texas Law and Practice

• 20 Hour SAFE Comprehensive: Mortgage Loan Originator Fundamentals

• Loan Originator Exam Prep

• Loan Originator: How to Market Yourself as a Mortgage Loan Officer

• Success through Business Etiquette

EXPERIENCE

Leasing Manager Roscoe Properties August 2022 – Present Houston, Texas

• Received, checked and processed applications for new leases

• Wrote and filed reports each day on current leasing activities

• Created and managed effective marketing strategies

• Conducted surveys of property market to obtain information on current trends

• Ran background checks on potential tenants to evaluate criminal records and credit statuses

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems

Assistant Community Manager Greystar Property Management June 2020 – August 2022 Katy, Texas

• Facilitated and maintained compliance with federal housing recertification regulations

• Collected residents’ monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds

• Drafted and composed correspondence to applicants and residents, including notifications determining resident eligibility

• Delivered high levels of customer service to facilitate smooth processes

• Met with applicants to obtain information for applications and answer questions about process

• Analyzed applicants’ financial status and credit and background to determine application approval

• Reviewed lease agreements to confirm completeness and accuracy

• Recommended application approvals and denials based on customer application reviews Leasing Professional Alliance Residential Management April 2019 – June 2020 Houston, Texas

Leasing Professional Michael Stevens Interests January 2018 – December 2018 Houston, Texas

SUMMARY

Well-equipped at analyzing clients’ creditworthiness and helping them decide on the right loan. Ambitious and dedicated to building excellent client relationships. Professional and organized loan officer. Knack for developing profitable and trustworthy client relations.

SKILLS

• Knowledge of State, Local, and Fair Housing Laws • Problem Solving

• Financial Reporting • Creditworthiness Determination

• Contract Negotiation • Credit History Review

• Customer Service Focused • Attention to Detail

• Application Review • Payment Schedule Computation

• Loan Feasibility Assessment

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