Angier Williams

**** ******** *******, ***. **-**9, GA 30078 770-***-**** adw26p@r.postjobfree.com

QUALIFICATIONS SUMMARY

●Customer Service Professional specializing 10+ years in call centers, helpdesk, and sales.

●Efficient at handling various calls daily, skilled at troubleshooting technical issues, and resolving client issues in a timely manner.

●Proven track record of improving office processes to save the company time and money.

●Working knowledge of data entry systems, payroll software, and standard office equipment.

●Supervised, managed, and hired employees of various positions, including retail, administrative staff, and call center representatives.

●Possess excellent verbal and written skills, am strong at multi-tasking, and can manage various projects and schedules.

●Ability to manage multiple factors in a high-stress environment.

RELEVANT SKILLS

Administrative Receptionist/Dispatching/ Customer Service/Patient Access

●Create, log, and track orders.

●Conduct web conference meetings

●Knowledge of FMCSA regulations and requirements.

●Maintains and builds customer relationships to drive customer retention.

●Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow-up skills.

●Maintains accurate and quality sales records and prepares sales and activity reports as required.

●Attends out-of-the-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skills in presenting, persuading, and negotiating.

●Received multiple awards for being a top sales agent, 100% quality assurance, and the ability to work and assist others in a team environment.

●Verified insurance coverage, booked appointments, and input demographic information.

. TECHNICAL

●Inbound & Outbound team environment assisting various departments with resolution surrounding Kronos clocks, benefits, technical and payroll issues.

●Maintains and builds customer relationships to reduce customer retention. Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow-up skills.

Operating Systems: Microsoft, Vista Pro, XP, Host, AS400, Rumba, Aspect, Remedy, PeopleSoft 8.3, Ethernet, MAN technology, Passport, and Voice Network (VOIP).

ADMINISTRATIVE EXPERIENCE:

Bonjour Logistics LLC, Snellville, GA - Office Manager/Dispatcher

A&G Trucking Inc, Lithonia, GA ~ Office Manager/Dispatcher

GE Capital (HDCS), Atlanta, GA ~ Human resource Administrative Assistant

Cox Communication, Atlanta, GA ~ Helpdesk Coordinator

Food Lion, Lawrenceville, GA ~ Front End Supervisor

Emory Eastside Medical, Snellville, GA ~ Patient Access

Oakhurst Medical Center, Stone Mountain, GA ~ Medical Assistant

PROFESSIONAL DRIVER EXPERIENCE:

●Class A CDL Holder, Endorsement: Hazmat, updated DOT Physical

●Core Values: Safety, DOT Laws -Federal & State, Dispatching, Dedicated, Local, Regional, and OTR.

●Operates: Tractor Trailer, Dry Van, Flatbeds, Refrigerated, and Straight Box.

●Sufficient with navigational systems, fuel compliance, and securing loads.

●Prepares, receives, and provides appropriate documentation for the delivery or pickup of goods in a timely manner.

●Daily truck inspection and maintenance, maintain logs, abide by weight laws, Dock and

Drop/Hook.

Quality Driving, Canton, GA ~ Professional Truck Driver

Smith Transport, Roaring Springs, PA ~ Professional CDL Driver

Gold Coast Logistics, Wood Dale, IL ~ Professional CDL Driver

Swift Transport, Decatur, GA ~ Professional CDL Driver

Covenant Transport, Chattanooga, TN ~ Professional CDL Driver

Education

Primerica Licensing, Duluth, GA~ Life Insurance Broker ~ 2000

Daley’s Truck Driving School, Buford, GA ~Professional CDL A Driver ~2017

Advanced Career Training, Riverdale, GA ~Computer Specialist ~ 1997

Sanford Brown College, Atlanta, GA ~ Medical Assistant ~ 2008

Contact this candidate