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Administrative Assistant Customer Service

Location:
Dallas, TX
Salary:
45,000
Posted:
May 12, 2023

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Resume:

TUAVARES M. HENRIQUEZ SR

http://www.linkedin.com/in/tuavares-henriquez-sr

816-***-****

adw25q@r.postjobfree.com

Senior Human Resources Manager and Military Veteran with DOD Secret Security Clearance and twenty plus years of proven experience in employee development, benefits, compensation, onboarding, personnel management w . Accomplished measurable results while leading, mentoring, coaching, and providing personal and professional development for over three – four thousand students and employees in multiple locations. Focus on fostering positive work cultures, employee satisfaction and retention, with drive for helping employers recruit, develop and retain qualified candidates. Seeking growth within the Human Resources career field

Compensation Management Onboarding Management Project Management

Training & Development Conflict Resolution HRIS Software

Employee Relations

Talent Development

PMI Kickoff Waterfall

Microsoft Office

Coaching and Mentoring

Customer Service

Armed Guard & Physical

Security Officer

Recruitment & Retention

Organizational Effectiveness

PMI Kickoff Agile

Performance Management

Influencing

Time Management

Guest & Customer Service

Microsoft Office

HR Initiatives

Six Sigma Greenbelt

Diversity & Inclusion

Staffing

Interpersonal and

communication skills

EDUCATION

University of Phoenix, Phoenix, AZ

Associates of Arts, General Studies May 2008

Columbia Southern University, Orange Beach, AL

Bachelor of Administration, Human resources Management, 120 hours, December 2021 EXPERIENCE

UNITED STATES ARMY, Various Locations

Senior Human Resources Manager/ Retirement Services Officer (June 2019 – April 2022)

Developed relationships with Managers, Executive Management and Team Leaders, by advocating the positive input of inclusion of inclusion, people management and mentorship within organizations, supporting workforce needs and organizational missions.

Mentored and led 24 employees and provided accurate feedback on performance; implemented aggressive professional development program within department that identified talent and maximized employee productivity.

Maintained accurate accountability of over 65,000 employees via personnel databases; initiated and processed all financial documents from onboarding to middle management of duties and thru the offboarding process.

Due to COVID-19, a new virtual platform was created to expand our halted physical retirement separation briefings. Conducted a new HR delivery model (virtual) to a pool of over 44,000.00 individuals from Virginia to Maine, being the first of four like-model regional offices to implement this new project.

Managed the retirement and organization exiting process, ensuring appropriate entitlement and benefits were understood and properly applied for and received in a timely manner.

Updated student records for 400-500 individuals on an annual basis. Senior Human Resources Administrator (January 2016 – June 2019)

Successfully coached and mentored new employees to ensure their success during the onboarding process while ensuring appropriate benefits, compensation and training plan was accurate according to department requirements.

Developed and executed short and long-term performance strategies aligned with leadership, vision, and company direction. Trained new employees, ensured all positions were staffed with appropriate talent to meet client expectation.

Directed the processing of over 65,000 transactions regarding pay, benefits, leader-evaluations, awards and all correspondence pertaining within the HR realm.

Fostered an environment of inclusion along with open mindsets from all involved.

Lead multiple project teams which planned, implemented then lead to highly successful mission exceeding initial project goals.

Directed teams and projects where our organization was recognized as the number one administratively and medically capable out of over one hundred same level organizations in the entire Army. Human Resources Team Leader/Executive Administrative Assistant (September 2012 – January 2016)

Maintained accurate accountability of over 5,000 employees via personnel databases using HR systems such as Outlook, PowerPoint, Excel VLOOKUP and pivot tables; initiated and processed all pay documents resulting in a 99% accuracy rating.

Conducted organization’s onboarding program, ensuring personnel files updated along with completing new hire s and orientation.

Supervised the files and record management, maintained, and secured sensitive information and personnel records.

Managed $1M travel budget, improving payment turn-around time by 93%.

Traveled domestically monthly for the arrival of the Senior Division Officer.

Mentored, Lead and supervised 5 employees, ensuring the success of projects and operations in a timely- manner, inventory accuracy, standard operating procedures and quality assurance.

Held an evaluation metric of less than 2%, which exceeded the DOD’s standard. SPECIALIZED TRAINING

Lean Six Sigma Green Belt 2022

Equal Opportunity Leader United States Army 2018 Master Leadership Management Course United States Army 2017 Master Resilience Trainer United States Army 2016 Senior Leadership and Management Course United States Army 2015 Advanced Leadership and Management Course United States Army Kickoff-Waterfall Agile Project Management Institute 2012



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