Dawn Lenkowski

*** * **** ******

Chicago, IL ***53

312-***-****

adw25n@r.postjobfree.com

Summary

Professional Experience

Patient Appointment Coordinator (Call Center)

University of Chicago - Burr Ridge, IL

ER Unit Secretary

Franciscan Hospital - Olympia Fields, IL

April 2019 to May 2022

Advocate Children's Heart Institute - Oak Lawn, IL July 2018 to April 2019

Medical Secretary

Gold Coast Surgi Center - Chicago, IL

June 2017 to June 2018

Scheduling Coordinator/Insurance Verification

● To be affiliated with a reputable organization allowing for growth potential and success

● Appropriately and accurately schedule, cancel, coordinate and confirm appointments

● Answer and route incoming calls to appropriate departments

● Verify and update patient insurance and demographic information

● Receive and process referral requests obtained from providers

● Answer & route incoming calls to appropriate Physician and/or department

● Initiate process for transferring patients to different facilities for ongoing care

● Order & replenish forms for ER

● Developed & maintain a positive, professional relationship with Physicians & Clinical staff Assist 4 Pediatric Cardiology physicians and nurses by managing all the administrative and secretarial work

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Answer, screen and route incoming calls to appropriate staff member; make outgoing calls at the request of physicians

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● Assist in managing medical billing

● Update management on physicians’ schedules (i.e. vacations, meetings)

● Appointment confirmation

● Obtain, maintain and update patient medical records

● Maintain a professional delivery of work with attention to HIPPA compliance

● Scheduled outpatient surgeries using Vision Software

● Confirmed scheduled surgeries

● Verified benefits for all outpatient surgeries

● Calculated patients’ surgery financial responsibility

● Prepared charts for next day surgery

Patient Service Representative

Northwestern Memorial Hospital - Chicago, IL

October 2016 to February 2017

River North Surgery Center - Chicago, IL

September 2015 to June 2016

Front Desk Patient Admissions

Medical Receptionist

Town and Country Pediatrics, Northside - Chicago, IL September 2013 to August 2015

Medical Receptionist & Call Center Representative

Women's Healthcare of Illinois - Evergreen Park, IL December 2009 to January 2011

● Answered phone and routed calls accordingly

● Established and maintained positive relationships with patients

● Greeted and checked in patients for surgery

● Protected patients' rights by maintain confidentiality of personal information Supported the 21 departments within the organization by traveling to various clinics on/off campus;

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● Medical Specialties & Primary Care

● Collected, recorded, updated demographic and insurance information

● Collected copayments and balances, posted payments accordingly Scheduled appointments for new and established patients; yearly physicals, same day sick, follow-ups

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Supported 7 Surgeons, multiple specialties including plastics, orthopedic, dental; up to 30 patients per

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● day

● Patient/family greeting and registration prior to consultation and outpatient procedure(s)

● Collected and updated patient demographic information

● Explained out-of-pocket expenses to patient, collected outstanding balances

● Prepared charts for Physicians and Nurses

● Supported 12 Pediatricians; up to 200 patients per day

● Served as first person of contact to new/established families with newborns

● Verified insurance eligibility via internet and telephone; HMO & PPO

● Assisted in post training of new hires

● Collected and updated demographic, financial and insurance information

● Scheduled and registered new/established patients; yearly exams, follow-ups

● Supported 9 OB/GYN Physicians; 100+ patients per day Excelled in a role that required the ability to handle a wide range of customer service/administration

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● tasks and resolved patient issues with expediency

● Provided company policy in-person, email and telephone Calmed irate/angry patients by researching and resolving conflicts to prevent loss of patient accounts

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● Managed multi-line phone; 100+ patient calls per day Medical Receptionist

Sobel Medical & Associates - Chicago, IL

January 2008 to March 2009

Medical Receptionist

Progressive Care for Women - Chicago, IL

August 2005 to October 2007

Medical Receptionist

Women's Group of Northwestern - Chicago, IL

February 2005 to August 2005

Medical Receptionist

GYN & Associates - Hollywood, FL

June 2000 to December 2004

Education

Skills

● Supported 4 Internal Medicine Physicians; up to 70 patients per day

● Insurance verification; HMO & PPO

● Copied and submitted medical records at the request of Physicians, Attorneys and Patients

● Facilitated prescriptions at the request of Physician and/or Patient

● Scheduled and registered new and established patients

● Trained new employees on front office and medical record procedures

● Supported 4 OB/GYN Physicians

Collected and entered all new expecting family’s demographic, insurance and financial information

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● Obtained authorizations and referrals for specific tests/procedures

● Filed and prepared medical charts

● Updated and managed physician schedules

● Greeted patients; verified demographic and insurance information

● Appropriately routed incoming calls

● Accurately created, filed and maintained medical charts

● Resolved patient complaints, provided administrative support

● Accurately created, filed and maintained medical charts

● Scheduled and registered new/established patients

● Appropriately routed incoming calls

● Collected copayments and balances

● Confirmed, rescheduled, or cancelled patient appointments

● High school or equivalent

● Medical Terminology (10+ years)

● EMR systems (10+ years)

● Customer service (10+ years)

● Medical Records (5 years)

● Medical Receptionist (10+ years)

● Insurance Verification (10+ years)

● Medical Scheduling (10+ years)

● Medical Office Experience (10+ years)

Certifications and Licenses

Assessments

Customer service fit — Proficient

March 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Filing & organization — Highly Proficient

October 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Scheduling — Completed

October 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

● HIPAA (10+ years)

● Hospital Experience (10+ years)

● Computer Operation (10+ years)

● Documentation review (10+ years)

● Epic (10+ years)

● Typing (10+ years)

● Medical Billing (5 years)

● Employee Orientation (10+ years)

● CPR April 2020 to April 2022

● BLS

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