Medical Receptionist Center Representative
Resume:
Dawn Lenkowski
Chicago, IL ***53
*************@*****.***
Summary
Professional Experience
Patient Appointment Coordinator (Call Center)
University of Chicago - Burr Ridge, IL
ER Unit Secretary
Franciscan Hospital - Olympia Fields, IL
April 2019 to May 2022
Advocate Children's Heart Institute - Oak Lawn, IL July 2018 to April 2019
Medical Secretary
Gold Coast Surgi Center - Chicago, IL
June 2017 to June 2018
Scheduling Coordinator/Insurance Verification
● To be affiliated with a reputable organization allowing for growth potential and success
● Appropriately and accurately schedule, cancel, coordinate and confirm appointments
● Answer and route incoming calls to appropriate departments
● Verify and update patient insurance and demographic information
● Receive and process referral requests obtained from providers
● Answer & route incoming calls to appropriate Physician and/or department
● Initiate process for transferring patients to different facilities for ongoing care
● Order & replenish forms for ER
● Developed & maintain a positive, professional relationship with Physicians & Clinical staff Assist 4 Pediatric Cardiology physicians and nurses by managing all the administrative and secretarial work
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Answer, screen and route incoming calls to appropriate staff member; make outgoing calls at the request of physicians
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● Assist in managing medical billing
● Update management on physicians’ schedules (i.e. vacations, meetings)
● Appointment confirmation
● Obtain, maintain and update patient medical records
● Maintain a professional delivery of work with attention to HIPPA compliance
● Scheduled outpatient surgeries using Vision Software
● Confirmed scheduled surgeries
● Verified benefits for all outpatient surgeries
● Calculated patients’ surgery financial responsibility
● Prepared charts for next day surgery
Patient Service Representative
Northwestern Memorial Hospital - Chicago, IL
October 2016 to February 2017
River North Surgery Center - Chicago, IL
September 2015 to June 2016
Front Desk Patient Admissions
Medical Receptionist
Town and Country Pediatrics, Northside - Chicago, IL September 2013 to August 2015
Medical Receptionist & Call Center Representative
Women's Healthcare of Illinois - Evergreen Park, IL December 2009 to January 2011
● Answered phone and routed calls accordingly
● Established and maintained positive relationships with patients
● Greeted and checked in patients for surgery
● Protected patients' rights by maintain confidentiality of personal information Supported the 21 departments within the organization by traveling to various clinics on/off campus;
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● Medical Specialties & Primary Care
● Collected, recorded, updated demographic and insurance information
● Collected copayments and balances, posted payments accordingly Scheduled appointments for new and established patients; yearly physicals, same day sick, follow-ups
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Supported 7 Surgeons, multiple specialties including plastics, orthopedic, dental; up to 30 patients per
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● day
● Patient/family greeting and registration prior to consultation and outpatient procedure(s)
● Collected and updated patient demographic information
● Explained out-of-pocket expenses to patient, collected outstanding balances
● Prepared charts for Physicians and Nurses
● Supported 12 Pediatricians; up to 200 patients per day
● Served as first person of contact to new/established families with newborns
● Verified insurance eligibility via internet and telephone; HMO & PPO
● Assisted in post training of new hires
● Collected and updated demographic, financial and insurance information
● Scheduled and registered new/established patients; yearly exams, follow-ups
● Supported 9 OB/GYN Physicians; 100+ patients per day Excelled in a role that required the ability to handle a wide range of customer service/administration
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● tasks and resolved patient issues with expediency
● Provided company policy in-person, email and telephone Calmed irate/angry patients by researching and resolving conflicts to prevent loss of patient accounts
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● Managed multi-line phone; 100+ patient calls per day Medical Receptionist
Sobel Medical & Associates - Chicago, IL
January 2008 to March 2009
Medical Receptionist
Progressive Care for Women - Chicago, IL
August 2005 to October 2007
Medical Receptionist
Women's Group of Northwestern - Chicago, IL
February 2005 to August 2005
Medical Receptionist
GYN & Associates - Hollywood, FL
June 2000 to December 2004
Education
Skills
● Supported 4 Internal Medicine Physicians; up to 70 patients per day
● Insurance verification; HMO & PPO
● Copied and submitted medical records at the request of Physicians, Attorneys and Patients
● Facilitated prescriptions at the request of Physician and/or Patient
● Scheduled and registered new and established patients
● Trained new employees on front office and medical record procedures
● Supported 4 OB/GYN Physicians
Collected and entered all new expecting family’s demographic, insurance and financial information
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● Obtained authorizations and referrals for specific tests/procedures
● Filed and prepared medical charts
● Updated and managed physician schedules
● Greeted patients; verified demographic and insurance information
● Appropriately routed incoming calls
● Accurately created, filed and maintained medical charts
● Resolved patient complaints, provided administrative support
● Accurately created, filed and maintained medical charts
● Scheduled and registered new/established patients
● Appropriately routed incoming calls
● Collected copayments and balances
● Confirmed, rescheduled, or cancelled patient appointments
● High school or equivalent
● Medical Terminology (10+ years)
● EMR systems (10+ years)
● Customer service (10+ years)
● Medical Records (5 years)
● Medical Receptionist (10+ years)
● Insurance Verification (10+ years)
● Medical Scheduling (10+ years)
● Medical Office Experience (10+ years)
Certifications and Licenses
Assessments
Customer service fit — Proficient
March 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Filing & organization — Highly Proficient
October 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Scheduling — Completed
October 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
● HIPAA (10+ years)
● Hospital Experience (10+ years)
● Computer Operation (10+ years)
● Documentation review (10+ years)
● Epic (10+ years)
● Typing (10+ years)
● Medical Billing (5 years)
● Employee Orientation (10+ years)
● CPR April 2020 to April 2022
● BLS
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